Posted 13 days ago
System Support Specialist
@ Archdiocese of Halifax-Yarmouth
Halifax, Nova Scotia
Overview
The Archdiocese of Halifax-Yarmouth is hiring a full-time, permanent System Support Specialist to provide IT support, system administration and training to parish and diocesan staff. The role covers user support on ChurchSuite, MS Office and SharePoint, database and website maintenance, and coordination with a managed services provider. Work is onsite in downtown Halifax during core hours of 8:30AM to 4:30PM.
Responsibilities:
- Train and support parish and diocesan staff on internal systems
- Manage user accounts, permissions and password procedures
- Maintain and audit diocesan data and database software
- Configure backend systems and web services
- Coordinate with the managed services provider and software vendors
Requirements summary:
- Diploma or degree in office administration, IT or related field
- Minimum 3 years of IT administration experience
- Proficiency with ChurchSuite, CRM and Microsoft Office
- Experience with Joomla, WordPress or similar CMS
- Strong attention to detail and organizational skills
- Commitment to the mission and teachings of the Catholic Church
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · easyapply
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Administrative |
| Experience | 3+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | College diploma (preferred) |
| Fields of study | office administration, information technology |
| Perks mentioned | Generous paid time off, Retirement plan, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Archdiocese of Halifax-Yarmouth
| Field | Value |
|---|---|
| Open jobs on Jobsy | 6 |
Job Identification
- Organization: Archdiocese of Halifax-Yarmouth
- Reports to: Financial Administrator
- Status: Permanent, Full-Time
- Location: Onsite - Catholic Diocesan Centre, Downtown Halifax NS
Job Summary
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on IT platforms, maintains database and website systems, and collaborates with our managed services provider.
Responsibilities and Duties
Systems Support
- Onboarding: Train new parish and diocesan users on internal systems and coordinate with managed service provider for new account setups and account closures.
- Staff Support: Respond to user questions regarding our internal systems and programs (ChurchSuite, MS Office, SharePoint) escalating unresolved issues to managed services provider or third-party software vendor.
- Training: Provide regular training and guidance to existing users on best practices, usage expectations, and information policies.
- Hardware Management: Coordinate purchase and rep
- Communication: Ensure timely and accurate communication of system updates, outages, and changes to all affected staff.
System Administration
- Security & Access Control: Manage user permission levels, add new users, remove older users, coordinate regular password updating procedures.
- Data Management: Ensure records are up to date through updating diocesan data and following up for parish updates. Conduct regular reviews and audits of data for cleanliness, completeness, and integrity.
- Software Maintenance: Configure, coordinate, and communicate various database software updates.
- Backend Management: Configure and update backend systems, settings, and configurations for third-party software products and web services.
Relationships/Contacts
Internal
- Financial Administrator
- Assistant Financial Administrator
- Clergy
- All parish and diocesan staff
External
- Managed Services provider (Digital nGenuity)
- Third-Party Software Vendors (ChurchSuite, Blackbaud, etc.)
- Other dioceses
- Parish volunteers
Qualifications
- Diploma or degree in office administration, information technology, or a related field.
- Minimum of 3 years of IT administration, preferably in a non-profit or religious organization.
- Proficiency in management softwares (e.g., ChurchSuite, CRM, Black Baud), website content management systems (Joomla, Word Press, or similar), and Microsoft Suite Products.
- Strong attention to detail and organizational skills.
- Commitment to the mission, values, and teachings of the Catholic Church.
- Excellent interpersonal and communication skills to support diverse stakeholders, including clergy, staff, and parishes.
- Strong technical aptitude, analytical and problem-solving skills.
- Proven ability to maintain sensitive and highly confidential employee relations information.
- Ability to work independently and as part of a team.
Conditions of Employment
- Satisfactory background check and in compliance with the Responsible Ministry Protocol
- Compliance with all relevant Archdiocesan policies
- This a full-time onsite position. Core office hours are 8:30AM – 4:30PM
- Prolonged periods of computer-based work in an office setting
- Frequent interaction with others
Work perks
- Vacation: 3 weeks of vacation time offered
- General Leave: 12 days of General Leave
- Additional Leave Entitlements: Includes Spiritual Leave and Marriage Leave
- Community & Culture: Morning prayer with Catholic Diocesan Centre staff
- Health & Dental Benefits: Comprehensive group extended health and dental coverage
- Retirement Benefits: Registered pension plan with 100% employer matching
- Parking: Free on site parking
Journal
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