Posted 11 days ago
System Support Specialist
@ Archdiocese of Halifax-Yarmouth
Halifax, Nova Scotia
SIGNALS
Overview
The Archdiocese of Halifax-Yarmouth is hiring a full-time, permanent System Support Specialist to support parish and diocesan staff on internal IT systems and websites. The work involves user support, database and website administration, and coordination with the managed services provider. The role is onsite in downtown Halifax, core office hours 8:30AM to 4:30PM.
Responsibilities:
- Respond to staff support requests on internal systems
- Train new and existing users on systems and policies
- Manage user permissions, accounts and password updates
- Maintain and audit diocesan and parish data
- Configure backend systems and coordinate software updates
Requirements summary:
- 3+ years IT administration, preferably non-profit or religious
- Diploma or degree in IT, office administration or related field
- Proficiency with ChurchSuite, CRM, Blackbaud and website CMS
- Strong Microsoft Office skills
- Commitment to Catholic mission and values
- Satisfactory background check and Responsible Ministry Protocol compliance
Tools & skills
Benefits mentioned
Health insuranceDentalRetirement planPaid time off
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-02
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
| Education | College diploma (required) |
| Fields of study | Information technology, Office administration |
| Perks mentioned | Generous paid time off, Retirement plan, Transit support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Archdiocese of Halifax-Yarmouth
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Job description
Job Identification
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on IT platforms, maintains database and website systems, and collaborates with our managed services provider.
Responsibilities And Duties
Systems Support
Internal
- Organization: Archdiocese of Halifax-Yarmouth
- Reports to: Financial Administrator
- Status: Permanent, Full-Time
- Location: Onsite - Catholic Diocesan Centre, Downtown Halifax NS
The System Support Specialist provides timely and knowledgeable information systems management and support to parish and diocesan staff. This role responds to user requests for support on IT platforms, maintains database and website systems, and collaborates with our managed services provider.
Responsibilities And Duties
Systems Support
- Onboarding: Train new parish and diocesan users on internal systems and coordinate with managed service provider for new account setups and account closures.
- Staff Support: Respond to user questions regarding our internal systems and programs (ChurchSuite, MS Office, SharePoint) escalating unresolved issues to managed services provider or third-party software vendor.
- Training: Provide regular training and guidance to existing users on best practices, usage expectations, and information policies.
- Hardware Management: Coordinate purchase and rep
- Communication: Ensure timely and accurate communication of system updates, outages, and changes to all affected staff.
- Security & Access Control: Manage user permission levels, add new users, remove older users, coordinate regular password updating procedures.
- Data Management: Ensure records are up to date through updating diocesan data and following up for parish updates. Conduct regular reviews and audits of data for cleanliness, completeness, and integrity.
- Software Maintenance: Configure, coordinate, and communicate various database software updates.
- Backend Management: Configure and update backend systems, settings, and configurations for third-party software products and web services.
Internal
- Financial Administrator
- Assistant Financial Administrator
- Clergy
- All parish and diocesan staff
- Managed Services provider (Digital nGenuity)
- Third-Party Software Vendors (ChurchSuite, Blackbaud, etc.)
- Other dioceses
- Parish volunteers
- Diploma or degree in office administration, information technology, or a related field.
- Minimum of 3 years of IT administration, preferably in a non-profit or religious organization.
- Proficiency in management softwares (e.g., ChurchSuite, CRM, Black Baud), website content management systems (Joomla, Word Press, or similar), and Microsoft Suite Products.
- Strong attention to detail and organizational skills.
- Commitment to the mission, values, and teachings of the Catholic Church.
- Excellent interpersonal and communication skills to support diverse stakeholders, including clergy, staff, and parishes.
- Strong technical aptitude, analytical and problem-solving skills.
- Proven ability to maintain sensitive and highly confidential employee relations information.
- Ability to work independently and as part of a team.
- Satisfactory background check and in compliance with the Responsible Ministry Protocol
- Compliance with all relevant Archdiocesan policies
- This a full-time onsite position. Core office hours are 8:30AM – 4:30PM
- Prolonged periods of computer-based work in an office setting
- Frequent interaction with others
- Vacation: 3 weeks of vacation time offered
- General Leave: 12 days of General Leave
- Additional Leave Entitlements: Includes Spiritual Leave and Marriage Leave
- Community & Culture: Morning prayer with Catholic Diocesan Centre staff
- Health & Dental Benefits: Comprehensive group extended health and dental coverage
- Retirement Benefits: Registered pension plan with 100% employer matching
- Parking: Free on site parking
Journal
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