Posted 6 months ago
System Technical Support L1
@ Geekplus America Inc
Markham, Ontario
Overview
Geekplus America Inc is hiring a System Technical Support L1 in Ontario, Canada, a full-time role supporting its autonomous mobile-robot warehouse systems. The work covers first-line response to customer system issues, ticket logging, escalation and assisting L2, hardware and other teams with production issues. The posting requires fluent English and Mandarin and at least one year of IT support experience.
Responsibilities:
- Respond quickly to customer system issues
- Log all events in the SS ticket system
- Prioritize events and escalate by impact and severity
- Assist L2, hardware and other teams with production issues
- Document and maintain system knowledge for the internal team
Requirements summary:
- Fluent in English and Mandarin, written and oral
- Computer science or related degree
- At least 1 year of IT support experience
- Warehousing experience preferred
- Basic IT knowledge in Linux, networks and database performance
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-05-21
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Mandarin |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer Science |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Geekplus America Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
One-stop partner for warehouse robotics
Full company description
Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.
- LinkedIn followers
- 87,829
- People associated on LinkedIn
- 676
- Reported office locations
- 3970 Johns Creek Ct, Suwanee, Georgia 30024, US
- Beijing GLP I-Park International Industrial Park, 8/f-9f, Building No. 5. No 12. Anxiang Street Shunyi District, Beijing, Beijing 101300, CN
- Palomar Airport Rd, San Diego, California, US
- 10F Digital Cube BD, 34, Sangamsan-ro, Mapo-gu, Seoul, KR
- 9F，Niederkasseler Lohweg 18, 40547 Düsseldorf, Düsseldorf, DE
- Room 2303-2308, Tower 1, Kowloon Commerce Centre, Kwai Chung, Hong Kong, Hong Kong, 00852 00852, HK
- 3 Tampines Central 1, #07-01, Tampines Plaza 1, Tampines, SG
- V3, Keckwick Lane, Sci-Tech Daresbury, WA4 4AB, Daresbury, GB
- Business categories
- Warehouse Automation
- Warehousing
- Robotics
- Logistics
- Supply Chain Management
- Industrial Automation
- Other recorded names
- Geekplus America Inc
- Geek+
- Specialties
- Robotics
- warehousing
- logistics
- supply chain
- warehouse automation
- advanced robotics
- smart factories
- manufacturing automation
- Picking system
- Goods to person
- Autonomous mobile robot
- Sorting system
- warehouse robotics
- technology
- and AMR
- Profile identifies a recruitment agency
- No
- Reported total investment
- 539,441,286
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.
| Field | Value |
|---|---|
| Industry | Automation Machinery Manufacturing |
| Company size | 501-1,000 employees |
| Headquarters | Suwanee, Georgia |
| Organization type | Public Company |
| Year founded | 2015 |
| Specialties | Roboticswarehousinglogisticssupply chainwarehouse automationadvanced roboticssmart factoriesmanufacturing automationPicking systemGoods to person |
| Open jobs on Jobsy | 5 |
| View page |
Role: System Technical Support L1
Location: Ontario, Canada
Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.
Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.
Job Requirements:
1. Fluent in English and Mandarin, both in written and oral to communicate effectively with customers and team
2. Be responsible for Geek+ System and customers while providing quick responses and solutions
3. Record all events in SS ticket system
4. Be able to prioritize events and escalate issues according to the impact and severity
5. Assist Technical L2 Support in PROD issues
6. Assist Hardware Support and other teams in PROD issues.
7. Document and maintain system knowledge for internal team
Job Qualification:
1. Computer Science or related major
2. At least 1 year experience in IT support and services, warehousing experience is preferred
3. Excellent In Database SQL, crystal report experience is preferred
4. Basic IT knowledge in Linux, network and Database performance
5. Be patient and be able to analyze situations at customer Sites
6. Self-driven, customer-focused, striving to achieve customer success
Journal
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