Posted 6 months ago
System Technical Support L2
@ Geekplus America Inc
Markham, Ontario
Overview
Geekplus America Inc is hiring a System Technical Support L2 specialist in Ontario, Canada, to troubleshoot complex escalated issues in warehouse robotics systems. The role covers root-cause analysis across databases, systems and application logic, documentation, and training L1 teams and customers. The posting asks for at least 3 years of system support experience and a bachelor's degree or above, and does not state pay or schedule.
Responsibilities:
- Troubleshoot complex issues escalated from L1 support
- Prepare case studies and solution documentation
- Collaborate with R&D and product on upgrades and root causes
- Provide technical training to L1 teams and customers
Requirements summary:
- Bachelor's degree or above in a related field
- Minimum 3 years of system support experience
- Proficient in MySQL and Linux
- Solid Java programming foundation
- Familiar with networking fundamentals
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-05-21
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | IT |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: minimal · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, Mandarin |
| Education | Bachelor’s degree (required) |
| Fields of study | Computer Science, Automation, Logistics |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Geekplus America Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
One-stop partner for warehouse robotics
Full company description
Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.
- LinkedIn followers
- 87,829
- People associated on LinkedIn
- 676
- Reported office locations
- 3970 Johns Creek Ct, Suwanee, Georgia 30024, US
- Beijing GLP I-Park International Industrial Park, 8/f-9f, Building No. 5. No 12. Anxiang Street Shunyi District, Beijing, Beijing 101300, CN
- Palomar Airport Rd, San Diego, California, US
- 10F Digital Cube BD, 34, Sangamsan-ro, Mapo-gu, Seoul, KR
- 9F，Niederkasseler Lohweg 18, 40547 Düsseldorf, Düsseldorf, DE
- Room 2303-2308, Tower 1, Kowloon Commerce Centre, Kwai Chung, Hong Kong, Hong Kong, 00852 00852, HK
- 3 Tampines Central 1, #07-01, Tampines Plaza 1, Tampines, SG
- V3, Keckwick Lane, Sci-Tech Daresbury, WA4 4AB, Daresbury, GB
- Business categories
- Warehouse Automation
- Warehousing
- Robotics
- Logistics
- Supply Chain Management
- Industrial Automation
- Other recorded names
- Geekplus America Inc
- Geek+
- Specialties
- Robotics
- warehousing
- logistics
- supply chain
- warehouse automation
- advanced robotics
- smart factories
- manufacturing automation
- Picking system
- Goods to person
- Autonomous mobile robot
- Sorting system
- warehouse robotics
- technology
- and AMR
- Profile identifies a recruitment agency
- No
- Reported total investment
- 539,441,286
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Geekplus is a global technology company leading the intelligent logistics revolution. As the global AMR leader, Geekplus is the one-stop partner for warehouse robotics to a wide range of industries, including e-commerce, apparel, retail, 3PL, and manufacturing. Founded in 2015, Geekplus counts 800 global customers and has sold more than 56000 robots worldwide.
| Field | Value |
|---|---|
| Industry | Automation Machinery Manufacturing |
| Company size | 501-1,000 employees |
| Headquarters | Suwanee, Georgia |
| Organization type | Public Company |
| Year founded | 2015 |
| Specialties | Roboticswarehousinglogisticssupply chainwarehouse automationadvanced roboticssmart factoriesmanufacturing automationPicking systemGoods to person |
| Open jobs on Jobsy | 5 |
| View page |
Role: System Technical Support
Location: Ontario, Canada
Geek+ is a global leader in robotic solutions for logistics. We develop Autonomous Mobile-Robot (AMR) solutions to realize flexible, reliable, and highly efficient automation for warehouses and supply chain management by automating various laborious tasks like picking, moving, and sorting. We've led the global AMR market share for three consecutive years, being declared the world's no.1 AMR leader. (Source: Interact Analysis). The North American headquarters in San Diego, California will continue to power our growth in Canada, United States, and Mexico.
Life at GeekPlus is straightforward. We're a team of geeks who love technology and teamwork. We work together to meet customer needs; we celebrate our wins and learn from our misses. The only thing better than seeing customer operations improved by our technology is seeing it happen at scale! We are biased toward action and getting things done and think differently about how we apply technology. We support each other, and we're empowered to win. Our strength comes from our different backgrounds and perspectives.
Responsibilities:
- Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures.
- Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base.
- Collaborate on system upgrades, working closely with R&D, product, and other departments to clearly describe the root cause of issues (involving databases, systems, or application logic) and drive problems to resolution.
- Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front-line problem-solving capabilities.
Requirements:
- Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields.
- Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support.
- Technical Competencies:
- Proficient in MySQL Database: Skilled in SQL optimization, transactions, locking mechanisms, with substantial experience in performance tuning and troubleshooting.
- Proficient in Linux OS: Familiar with Shell scripting, and adept at using various commands and tools for system diagnostics.
- Solid foundation in Java Programming: Ability to read and understand Java application code logic to assist in log analysis and issue identification.
- Familiar with networking fundamentals and common application service architectures. - Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills.
Preferred Qualifications:
- Familiar with using AI technologies or tools, capable of leveraging AI-assisted tools for intelligent log analysis, failure prediction, code investigation, or automated documentation generation to enhance problem-solving efficiency; basic understanding of common AI models (e.g., machine learning, natural language processing) in business applications.
- Able to use English/Chinese as a working language for technical communication, documentation reading, and writing
- Open to business travel or relocation (Toronto, Canada; London/Manchester, UK).
- Familiar with robot scheduling systems, Warehouse Management Systems (WMS), or Warehouse Control Systems (WCS).
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