Systems Engineer

Business Unit: Company 3
Position: Systems Engineer
Location: Vancouver, BC (On Site)
Requisition Number: 1082
*Pay Range: $34.00 - $43.27 CAD hourly

POSITION SUMMARY:
Working as part of our facility’s engineering group, the systems engineer will help deploy leading-edge computing infrastructure, perform systems management and maintenance duties, as well as provide support to artists and production personnel.

This is a unique opportunity for a technical professional with a strong desire to continually learn new skills and further cutting-edge technology projects hands-on. You'll be working with HPC technology and the most renowned creative crews in the industry in a fast-paced performance-driven environment.

MAIN DUTIES:
As a Systems Engineer, you will deploy, manage and support high-performance computing environment: specialized workstations and servers, large storage systems, complex network infrastructures, and services -preferably in a large post-production or VFX environment. You will be responsible for responding to production technical issues and inquiries, taking ownership, control and continuously improving support services to maintain a high level of end user satisfaction, and implementing root cause analysis to identify and correct system faults. You will also be responsible for the following:

• Simultaneously manage multiple customer cases in a demanding environment, while resolving issues using company tools and internal knowledge base.
• Ability to create technical documentation.
• Must be available to cover SLA hotline: nights and weekends, on-call duty required on a rotating basis (Holidays included), overtime is expected
• Act as a key point of contact for assigned technical tickets
• Work alongside more senior engineers to improve workflows and enhance infrastructure performance.

WHAT YOU BRING:
The ideal candidate will have the ability to evaluate system components, software, networking infrastructure and hardware peripherals for reliability, performance, scalability and security. They must have experience with supporting operators using Autodesk Flame/Smoke, Blackmagic DaVinci Resolve, and have an understanding of post-production workflows, notably digital intermediate processes. They must be able to analyze and tune systems for performance, throughput, resource utilization, high availability, and scalability, and have experience with Theater, Edit and Color Bay support, including monitor calibration. Additional desired skills include:

• Ability to follow best practices, in-house documentation and established procedures when they exist
• Ability to act independently and proficiently while in a high stress level environment
• Ability to travel to/from customer facilities and end user locations for system deployments and configuration
• Create and maintain technical documentation and diagrams for customized workflows
• Knowledge of Networking: IPs/Subnetting/VLANs/Firewalls
• Arista, Brocade, Palo Alto, FortiGate
• Experience with Server/PC hardware: Custom building, parts replacement, upgrades
• Supermicro, Dell, HP, Gigabyte
• Operating systems: Linux (Centos/RHEL), Windows, MacOS
• Previous experience in a post-production environment is preferred

ABOUT THE COMPANY:
Company 3, including its various business units and family of brands, provides a full range of Creative Services for content creators, including conceptual design, pre-vis, look development, ideation and rapid prototyping, 3D animation/CGI, motion graphics/designers, matte painting, compositing, dailies and production services, color grading, post-production finishing, marketing/trailers, live-action production, experiences, and more.

Diversity and Inclusion at Company 3:

Creativity has diversity at its core. We celebrate the value of each unique experience by being dedicated to fostering the most diverse, equitable, and inclusive culture where every employee feels empowered and safe to show up to work as their full self.

It is our policy to provide equal employment opportunities to all applicants and employees. Please inform the Company's HR representative if you need assistance completing any forms or otherwise need any accommodation or support in order to participate in the application process.

*The listed pay range represents the lowest to highest range that we in good faith believe we would pay for this role at the time of this posting. This range may be modified in the future. An employee’s pay position within the range may be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, local currency exchange rates, performance, shift, travel requirements, sales or revenue-based metrics, applicable law, and business or organizational needs.

The benefits for eligible part-time employees working 25 or more hours per week and full-time employees in the US include a comprehensive package of health, retirement, and insurance benefits and paid time off. The benefits for eligible project hires and part-time employees working less than 25 hours per week in the US include retirement, select insurance benefits, and where required by law, health benefits. For roles filled in Canada and other territories, local benefits plan offerings as adopted and amended from time to time will apply.

The above compensation and benefits information is provided in accordance with various state, provincial, and local pay transparency laws.

This position is for an existing vacancy. Both external and internal candidates can apply for this role through the Company’s Career Page. The Company generally only contacts those individuals who have submitted an application which it wishes to interview.