Posted 3 months ago
Talent Pool - Account Management - Alpine Macro
@ Oxford Economics
Montréal, Quebec
SIGNALS
Overview
Oxford Economics is hiring an account manager for its Alpine Macro team in London to handle post-sale support for institutional asset management clients. The role covers onboarding, training, renewals, upselling and CRM reporting.
Responsibilities:
- Primary contact for institutional asset management clients
- Lead onboarding and tailored client training
- Track contract renewals and mitigate churn
- Identify upsell opportunities with internal teams
- Log client interactions and metrics in Salesforce
Requirements summary:
- Bachelor's degree in finance, economics or business
- 2+ years B2B account management or client success
- Strong interest in financial markets and macroeconomics
- Excellent interpersonal and communication skills
- Proficiency with Salesforce or similar CRM
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-08-09
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | Finance, Economics, Business |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Oxford Economics
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Job description
Department: Alpine Macro
Location: London, UK
Description
Alpine Macro, a leading global macroeconomic research provider and recent member of the Oxford Economics Group, is expanding its client engagement and account management capabilities. We are looking for dedicated professionals passionate about delivering outstanding post-sale support and growing institutional client relationships in the asset management space.
This role is integral to ensuring clients fully leverage Alpine’s premium research services. You will build lasting relationships, guide onboarding and training, and work closely with internal teams to maximize client satisfaction, retention, and expansion opportunities.
Key Responsibilities
Client Engagement & Relationship Management
Skills, Knowledge and Expertise
Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Location: London, UK
Description
Alpine Macro, a leading global macroeconomic research provider and recent member of the Oxford Economics Group, is expanding its client engagement and account management capabilities. We are looking for dedicated professionals passionate about delivering outstanding post-sale support and growing institutional client relationships in the asset management space.
This role is integral to ensuring clients fully leverage Alpine’s premium research services. You will build lasting relationships, guide onboarding and training, and work closely with internal teams to maximize client satisfaction, retention, and expansion opportunities.
Key Responsibilities
Client Engagement & Relationship Management
- Serve as the primary contact for a portfolio of institutional asset management clients.
- Lead onboarding and deliver tailored training to ensure client adoption and satisfaction.
- Build trusted, long-term relationships with key stakeholders across client organizations.
- Maintain proactive communication to share research updates, usage insights, and monitor client health.
- Track contract lifecycles and develop proactive renewal strategies.
- Monitor client usage patterns to identify and mitigate churn risks.
- Collaborate with internal teams to identify and pursue upsell opportunities within client organizations.
- Partner with Alpine economists and senior leadership to support client engagement and service delivery.
- Coordinate with Business Development teams to ensure smooth client transitions.
- Assist in promoting client participation in events, webinars, and briefings.
- Collect and communicate client feedback to Product and Strategy teams for continuous improvement.
- Use Salesforce or equivalent CRM to log all client interactions and track engagement metrics.
- Maintain accurate and up-to-date client records, meetings, and contract statuses.
- Analyze client usage data to guide retention and growth strategies.
Skills, Knowledge and Expertise
- Bachelor’s degree in Finance, Economics, Business, or related discipline.
- 2+ years’ experience in account management, client success, or relationship management in a B2B environment.
- Strong interest in financial markets, macroeconomics, or investment research.
- Excellent interpersonal and communication skills.
- Highly organized, detail-oriented, and proactive.
- Proficiency with CRM tools such as Salesforce.
- Experience working with institutional asset management clients.
- Familiarity with macroeconomic research platforms or subscription-based services.
- Exposure to SaaS or research subscription business models.
Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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