Posted 2 months ago
Team Lead
@ Roots
Burlington, Ontario
Overview
Roots is hiring a Team Lead for a retail store role focused on customer service, relationship building and store operations. The work covers customer issues, POS transactions, merchandising and loss prevention.
Responsibilities:
- Build and maintain customer loyalty
- Resolve customer issues in store
- Perform POS and merchandising tasks
- Keep the store visually appealing
- Follow loss prevention policies
Requirements summary:
- Retail experience, preferably in apparel
- Ability to build customer relationships
- Understanding of store standards, cash handling and merchandise presentation
- Self-starter with good judgment
- Upbeat, friendly and passionate attitude
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-09-04
- First seen by our source
- 2026-10-13
- Source record updated
- 2026-10-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer low |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Roots
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Established in 1973, Roots is Canada’s leading lifestyle brand known around the world for its premium leather goods, apparel and accessories, with more than 120 retail locations in Canada and the United States, and more than 100 in Asia. Roots is not only a brand, we are a culture and lifestyle inspired by the open air. We are a team of people who share values focused on quality and integrity. We celebrate our heritage and authenticity and are proud of what we stand for. Our employees share this passion and seek opportunities to stretch their boundaries, learn new experiences and continue to grow their Roots. Fondée en 1973, Roots la principale marque canadienne axée sur le « style de vie » et elle est reconnue dans le monde entier pour ses articles en cuir, ses vêtements sport et ses accessoires de qualité. Elle possède plus de 120 points de vente au Canada et aux États-Unis, et plus de 100 en Asie. Roots est bien plus qu’une simple marque, elle constitue une culture et un style de vie dont l’inspiration provient des grands espaces. Nous formons une équipe dont les valeurs sont fondées sur la qualité et l’intégrité. Nous rendons hommage à notre héritage et notre authenticité, et sommes fiers de ce que nous représentons. Nos employés sont animés par cette même passion et repoussent constamment leurs limites afin de vivre de nouvelles expériences et de s’épanouir.
- LinkedIn followers
- 41,280
- People associated on LinkedIn
- 2,379
- Reported office locations
- 1400 Castlefield Ave, Toronto, ON M6B 4C4, CA
- Business categories
- Fashion
- Retail
- Manufacturing
- Department, Clothing & Shoe Stores
- Retail and wholesale
- Other recorded names
- Roots
- Specialties
- retail
- clothing
- handbags
- shoes
- leather
- and sweats
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Established in 1973, Roots is Canada’s leading lifestyle brand known around the world for its premium leather goods, apparel and accessories, with more than 120 retail locations in Canada and the United States, and more than 100 in Asia. Roots is not only a brand, we are a culture and lifestyle inspired by the open air. We are a team of people who share values focused on quality and integrity. We celebrate our…
| Field | Value |
|---|---|
| Industry | Retail Apparel and Fashion |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1973 |
| Specialties | retailclothinghandbagsshoesleatherand sweats |
| Open jobs on Jobsy | 96 |
| View page |
NATURE & SCOPE
Reporting to the Store Manager, the Sales Associate plays a vital role in promoting our core values. The main objective of this position is to provide exceptional service to customers and build relationships with them. The goal is to develop customers for life.
WHAT WE’RE LOOKING FOR?
To be successful, you’ll need to possess:
- Retail experience preferably in apparel.
- Demonstrated ability to develop relationships with customers.
- Experience with understanding retail operation concepts such as maintaining to store standards, cash handling, and merchandise presentation.
- Self-starter and uses good judgment in all situations.
- Excellent presentation skills in a retail environment.
- Upbeat, optimistic, passionate and friendly.
- Ability to understand the needs of the customer
- Ability to build buy-in to an idea, a decision, an action, a product, or a service.
THE IMPACT YOU'LL HAVE
This is an opportunity to shape our company’s future by:
- Display a “customer comes first” attitude. Ensuring that customer loyalty is built and maintained.
- Resolving customer issues effectively at store level in a timely and positive manner.
- Be a team player and contribute to the stores’ success.
- Perform POS (point of sales transactions) and merchandising tasks, such as receiving shipment, replenishment, price markdowns, fitting room upkeep.
- Keep current on our product and service updates.
- Ensure store is visually appealing contributing to company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.
- Adhere to all Loss Prevention policies as per guidelines and policies.
WHY JOIN ROOTS?
Roots is not only a brand, it’s a culture and lifestyle. We look for dynamic individuals who are not only interested in retail and fashion, but who enjoy challenges and share our vision for a safer, cleaner, healthier planet.
In addition to our customers, an intrinsic part of our success has always been the people who work here. Roots is a company in which you can grow and benefit from the great opportunities often available. All members of our team are encouraged to ‘spread their roots’
SOUND LIKE YOU? APPLY NOW!
We’d like to thank everyone who applies, but we can only contact applicants who are most qualified.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.