Team Lead - Yorkdale Shopping Centre, Toronto

Overview Company Overview Moncler stands at the forefront of luxury retail in the United States, Canada, Brazil and Mexico, with a distinguished reputation for excellence, innovation, and customer-centric service. We pride ourselves on maintaining our market-leading position by delivering a brand experience that combines tradition with forward-thinking strategy, continuously setting the standard for the luxury industry. Position Overview As a Team Lead, you will be an ambassador of the Brand. You will assist the Store Director/Store Manager and/or Client Advisor Manager (CAM) to coach and develop the team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be a role model to the team and will support store management in operational duties. You will represent the Moncler Brand values and associated behaviors toward all Clients and team members Your Impact Client and Business Development Support the team in building long term Client relationships and being an example of top performance by leveraging clienteling Establish a client-centric mindset in store to ensure the highest level of Client experience, through elevated and engaging CEM segments, and proactively handle Client-related situations. Communicate and inspire the team on retail strategy and relevant business information (leading morning briefings, trainings as needed). Support conversion and new client acquisition during elevated, engaging CEM segments. Exceed expectations of personal sales targets, modeling the team expectation by driving and developing client relationships and conversion. Develop a strong client data base to ensure expert execution with client development through personal client book growth, contributing to the overall business. Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team feedback. Convey enthusiasm and passion via team animations, daily briefings, information sharing, and mentoring. Selling and Floor Management Act as a role model demonstrating sales leadership to the team, through achievement of personal goals, supporting them with their own sales, and fostering cross-selling and Client repurchase. Build and develop own Client portfolio via MonClient. Ensure business opportunities are maximized through efficient sales floor management through CEM segments, being a visible presence and support and ensuring the Moncler standards are achieved. Proactively handle escalated client related situations, working in partnership with store management. Team Support and Development Support the Store Management team in ensuring the team delivers the Moncler Promise to every Client, through demonstrating and modeling the Moncler values. Support the Store Management team by providing consistent coaching, helping to identify the team’s development and training needs, and offering suggestions for individual action plans. Assist the Store Management team by making recommendations in identifying, recruiting, and developing talents, securing succession plans in collaboration with the Store Management team. Lead and motivate the team to drive business. Product Category Management Be a point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, client related information, local market competitors, trends, missing opportunities) leveraging the team’s knowledge. Support sell-through targets, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define, and implement action plans to drive sales. Operations Ensure policies, Brand standards and grooming guidelines are communicated and implemented. Support Operations team in inventory management and other operational processes, as needed. Professional Conduct & Teamwork Perform as a team player and participate in all activities contributing to the overall objectives of the store. Actively contribute to a positive and harmonious work environment and foster cooperation within the team and between managers. Lead by example and adhere to the company’s policies and procedures. Maintain a high-level standard of customer service, professionalism, and ethics. Additional duties and responsibilities as required and communicated by management and/or the Company. Qualifications Education Bachelor’s degree a plus. In lieu of degree, relevant experience is accepted. Work Experience Minimum 5 years of progressive retail experience (luxury retail experience is preferred). Minimum 2 years of supervisory experience. Special Skills and Personal Attributes Ability to lead by example, inspire and support team members. Managerial courage Client-centric individual who thrives in a fast-paced and dynamic environment. Proven track record of successful sales generation and client development. Strong ability to drive for results without compromising ethics and quality. Strong business acumen and analytical skills with the ability to read and analyze reports and perform fundamental Professional presentation; able to communicate effectively both verbally and in writing with all levels internally as well as with clients. Technologically adept with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook). Additional Information Moncler Group is an equal employment opportunity employer. Moncler includes a reasonable estimate of the hourly range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $37 to $40 per hour. In addition to competitive pay, the hired candidate will also be eligible for commission, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.
Client and Business Development Support the team in building long term Client relationships and being an example of top performance by leveraging clienteling Establish a client-centric mindset in store to ensure the highest level of Client experience, through elevated and engaging CEM segments, and proactively handle Client-related situations. Communicate and inspire the team on retail strategy and relevant business information (leading morning briefings, trainings as needed). Support conversion and new client acquisition during elevated, engaging CEM segments. Exceed expectations of personal sales targets, modeling the team expectation by driving and developing client relationships and conversion. Develop a strong client data base to ensure expert execution with client development through personal client book growth, contributing to the overall business. Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team feedback. Convey enthusiasm and passion via team animations, daily briefings, information sharing, and mentoring. Selling and Floor Management Act as a role model demonstrating sales leadership to the team, through achievement of personal goals, supporting them with their own sales, and fostering cross-selling and Client repurchase. Build and develop own Client portfolio via MonClient. Ensure business opportunities are maximized through efficient sales floor management through CEM segments, being a visible presence and support and ensuring the Moncler standards are achieved. Proactively handle escalated client related situations, working in partnership with store management. Team Support and Development Support the Store Management team in ensuring the team delivers the Moncler Promise to every Client, through demonstrating and modeling the Moncler values. Support the Store Management team by providing consistent coaching, helping to identify the team’s development and training needs, and offering suggestions for individual action plans. Assist the Store Management team by making recommendations in identifying, recruiting, and developing talents, securing succession plans in collaboration with the Store Management team. Lead and motivate the team to drive business. Product Category Management Be a point of reference to the Corporate Merchandising team, providing them with feedback (product performance, quality, client related information, local market competitors, trends, missing opportunities) leveraging the team’s knowledge. Support sell-through targets, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define, and implement action plans to drive sales. Operations Ensure policies, Brand standards and grooming guidelines are communicated and implemented. Support Operations team in inventory management and other operational processes, as needed. Professional Conduct & Teamwork Perform as a team player and participate in all activities contributing to the overall objectives of the store. Actively contribute to a positive and harmonious work environment and foster cooperation within the team and between managers. Lead by example and adhere to the company’s policies and procedures. Maintain a high-level standard of customer service, professionalism, and ethics. Additional duties and responsibilities as required and communicated by management and/or the Company.
Education Bachelor’s degree a plus. In lieu of degree, relevant experience is accepted. Work Experience Minimum 5 years of progressive retail experience (luxury retail experience is preferred). Minimum 2 years of supervisory experience. Special Skills and Personal Attributes Ability to lead by example, inspire and support team members. Managerial courage Client-centric individual who thrives in a fast-paced and dynamic environment. Proven track record of successful sales generation and client development. Strong ability to drive for results without compromising ethics and quality. Strong business acumen and analytical skills with the ability to read and analyze reports and perform fundamental Professional presentation; able to communicate effectively both verbally and in writing with all levels internally as well as with clients. Technologically adept with proficiency in Microsoft tools (e.g. MS Word, MS Excel, Outlook). Additional Information Moncler Group is an equal employment opportunity employer. Moncler includes a reasonable estimate of the hourly range for this role. This considers the wide range of factors that are considered in making compensation decisions; including but not limited to business or organizational needs, skill sets, experience and training, licensure, and certifications. A reasonable estimate of the current base hourly range is $37 to $40 per hour. In addition to competitive pay, the hired candidate will also be eligible for commission, and a comprehensive benefits package including medical, dental, vision, short and long-term disability, paid parental leave, paid holidays, accrue paid vacation time, 4 personal days, employee discounts, and a retirement plan with employer contribution.