Posted 11 days ago
Team Manager
@ Evolution
Burnaby, British Columbia
Overview
Evolution is hiring a full-time Team Manager at its Metro Vancouver studio for online casino operations. The role leads and coaches a shift team, manages scheduling and performance, and runs monthly KPI improvement plans. The posting states an annual salary of 55k to 60k, shift and flexible hours, and benefits including 3 weeks vacation, insurance and an RRSP/TFSA match.
Responsibilities:
- Coach and manage a shift team and its performance
- Build and publish schedules covering all operating tables
- Run one-to-ones, team meetings and monthly KPI improvement plans
- Complete incident reports and escalate policy violations
- Cover for absent team members during working time
Requirements summary:
- Fluent English, strong written and oral communication
- Office computer literacy
- Previous managerial experience an advantage
- Fluent other languages an asset
- Complete First Aid level 1 certification
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Licences & certifications | First Aid level 1 |
| Perks mentioned | Generous paid time off, Retirement plan, Employee discount, Transit support, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Evolution
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Pioneering product innovation and technical solutions for Live Dealer gaming. www.begambleaware.org 🔞
Full company description
Evolution is a world-leading innovator in product development and advanced IT solutions for online casinos. We are a multinational B2B product and service provider with an extensive track record of number 1s and are always looking for great people to help us create the next big product hit. Founded in 2006, we’ve grown to a diverse group of 20,000 people guided by our values: ALIVE, do RIGHT, and work TOGETHER. Our teams create our product concepts, develop the software, integrate the product with the operators’ interface, and deliver both the technical solutions and the staff required for the operators to offer online slots and live casino 24/7/365 on mobile, tablet, or desktop. We also build our studios and interiors. Evolution AB (publ) is listed on Nasdaq Nordic with a MCAP of over EUR 24B. Please read our Privacy and Cookies policies below before submitting any personal data to us: https://www.evolution.com/privacy-policy & https://www.evolution.com/cookies-policy Followers must be 18+. https://www.begambleaware.org/ Please gamble responsibly. 🔞 Evolution is licensed and regulated by the Malta Gaming Authority under licence MGA/CRP/187/2010. Evolution is also licensed and regulated in many other jurisdictions such as the United Kingdom, Belgium, Canada, Romania, South Africa, and others.
- LinkedIn followers
- 152,105
- People associated on LinkedIn
- 8,282
- Reported office locations
- Birkirkara, MT
- Kaunas, LT
- Madrid, ES
- Stockholm, SE
- Riga, LV
- Tbilisi, GE
- British Columbia, CA
- Bucharest, RO
- Atlantic City, US
- Tallinn, EE
- Amsterdam, NL
- Spa, BE
- London, GB
- Philadelphia, US
- Lisbon, PT
- Sofia, BG
- Yerevan, AM
- Michigan, US
- Connecticut, US
- Medellin, CO
- Buenos Aires, AR
- St. Julian, MT
- Business categories
- Gaming
- Robotics
- Software
- Gambling
- Casino
- Navigation
- Other recorded names
- Evolution
- Specialties
- software development
- IT services
- Scala
- JavaScript
- Live video streaming
- On-line gaming
- Product innovation
- Online Casino
- Gambling
- Gaming
- and Typescript
- Profile identifies a recruitment agency
- No
- Reported total investment
- 13,880,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Evolution is a world-leading innovator in product development and advanced IT solutions for online casinos. We are a multinational B2B product and service provider with an extensive track record of number 1s and are always looking for great people to help us create the next big product hit. Founded in 2006, we’ve grown to a diverse group of 20,000 people guided by our values: ALIVE, do RIGHT, and work TOGETHER. Our…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 10,001+ employees |
| Headquarters | Birkirkara |
| Organization type | Public Company |
| Year founded | 2006 |
| Specialties | software developmentIT servicesScalaJavaScriptLive video streamingOn-line gamingProduct innovationOnline CasinoGamblingGaming |
| Open jobs on Jobsy | 15 |
| View page |
Company Description
Evolution is a world-leading developer and provider of products for the online casino industry. We develop, produce, market, and license fully integrated B2B Online Casino solutions to gaming operators. Since our founding in 2006, Evolution has grown into a global powerhouse, partnering with over 800 operators and employing more than 22,000 talented individuals in studios across Europe and North America.
In Canada, our studios are located in Metro Vancouver, a thriving region known for its diverse talent pool and vibrant tech and creative industries.
Our parent company is based in Sweden and listed on Nasdaq Stockholm with the ticker EVO.
Job Description
- Lead by example and coach other subordinates on shift
- Be the first point of contact for subordinates
- Manage performance of subordinates
- Manage scheduling process and ensure that headcounts are covered for all operating tables.
- Ensure the correct skills are taught to the subordinates during BPA sessions
- Ensure that all news and updates are communicated to subordinates in a timely and clear manner
- Participate in subordinates’ recruitment, training and development process
- Update Team Managers Manual and other online resources
- Organize and lead team and individual meetings
- Report to Senior Team Manager about team needs/changes in a timely manner
- Prepare and monitor teams’ KPI data, create and execute monthly/quarterly improvement plan
- Ensure continuous development of subordinates by conducting one-to-ones and providing timely feedback and reviews
- Always be acquainted with all changes in procedures and assess and report the impact of such changes to your manager
- Work with internal programs: Wiki, Jira, TTS, Slack, Smart Recruiters, NEVOS, EVO Learning, Evospace, Studio Desk, etc.
- Report to your manager about sickness and/or changes in the schedule
- Fill out Incident Report Forms and help employees to complete reports in a timely manner if needed.
- Attend meetings, re-trainings and improve the quality of work whenever necessary
- Work in shifts and flexible hours as assigned.
- When assigned as manager on duty, Team Manager is expected to work a minimum of 75% of working time in the live studio/pit station. In addition to gaming floor supervision from pit stations, the manager on duty/floor supervisor is expected to complete several floor walks a shift to ensure all staff follow the workplace rules, deal with and/or escalation any violations to the respective representative, play an active part in table promotions and external and internal media campaigns, including but not limited to photo shoots and filmography, table testing if and when necessary.
- Take responsibility to finish duties within working hours
- Be at the designated workplace on time and in the appropriate work attire/uniform
- Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements
- Ensure all procedural, legal and disciplinary procedures are followed by the employees
- Follow any reasonable request made by the company that meets the needs of the business
- To perform other ad hoc duties and projects as asked by your direct manager, which are related but not limited to the Team Manager position
- To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.
- Complete First Aid level 1 training and obtain the certification.
Qualifications
- Fluent English language proficiency
- Fluent knowledge of other languages will be considered an asset
- Strong written and oral communication skills
- Previous Managerial experience will be considered an advantage
- Excellent level of computer literacy, more specifically in the Office package
- Has met, all targets and expectations set out by Direct Manager within current role
Additional Information
- Annual salary range: 55k-60k/year
- Paid Time Off - 3 Weeks Vacation; 2 EVO Days; 8 Sick Days
- Paid Holidays
- Medical, Dental & Vision Insurance Plans (individual & family coverage)
- Life and AD&D Insurance
- RRSP/TFSA Match Program
- Transit Allowance
- Sports Allowance
- Employee Discount Program
Journal
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