Posted 6 months ago
Technical Account Manager
@ Origin
Remote in Canada
Overview
Origin is hiring a Technical Account Manager to serve as the technical voice of customers deploying its endpoint AI observability platform. The role covers onboarding, demonstrations, configuration, troubleshooting and documentation, with feedback routed to product and engineering. The role is fully remote across the US and Canada, with generous healthcare, flexible PTO and home-office support.
Responsibilities:
- Primary technical contact for customer accounts
- Lead demonstrations, proof-of-value engagements and workshops
- Translate requirements into implementation plans
- Troubleshoot and resolve technical issues
- Develop technical documentation and best practices
Requirements summary:
- 3+ years in technical account management or sales engineering
- Solid background in endpoint security or enterprise IT
- Explain complex security concepts to varied audiences
- Strong communication and customer-first mindset
- Self-starter in fast-paced startup environments
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ashby
- Employer posting date
- 2026-05-21
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-10-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Flexible hours |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Origin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 10 |
About Origin
Origin is building the endpoint AI observability platform for AI-adopting organizations. We believe that organizations should not adopt AI on their endpoints without observability in place, and we want to be the platform that maximizes the productivity & safety of that adoption.
The company exists to maximize the diffusion of intelligence inside an organization, maximize the productivity of agentic systems and the humans driving them, keep agent actions traceable end-to-end so that when a user asks for something in a prompt they can verify the agent actually did what was expected, and give organizations one interface to answer the hardest questions they have about how work gets done.
Our platform monitors and protects some of the most important organizations in the world. We are backed by Sequoia Capital, Brightmind Ventures, IA Ventures and other top firms.
Role
Origin is seeking a Technical Account Manager to serve as a trusted advisor to our customers, helping them deploy, operationalize, and get value from Origin’s platform. As a TAM, you’ll take ownership of the technical relationship, working cross-functionally with sales, engineering, and product teams to ensure successful onboarding, deployment, and management of our customers.
You will act as the technical voice of the customer - demonstrating, installing, configuring, and customizing Origin’’s solutions while providing exceptional support and guidance.
Responsibilities
Serve as the primary technical point of contact for customer accounts, ensuring successful deployment and long-term satisfaction.
Lead product demonstrations, proof-of-value engagements, and technical workshops for customers and partners.
Translate customer requirements into scalable implementation plans, coordinating with internal teams to deliver results.
Troubleshoot and resolve technical issues, leveraging internal engineering and security teams as needed.
Develop and maintain technical documentation to support customer implementations and best practices.
Act as a customer advocate by feeding insights and enhancement requests back to product and engineering teams.
Skills and Experience
3+ years of experience in technical account management, sales engineering, or a similar customer-facing technical role.
Solid background in endpoint security, endpoint management, or IT systems in enterprise environments.
Proven ability to explain complex security concepts to both technical and executive-level audiences.
Strong communication skills and customer-first mindset.
Self-starter who thrives in fast-paced, startup environments with minimal oversight.
Working at Origin
Origin is a fully remote team across the US & Canada, built on trust, autonomy, and excellence. We empower our team to take ownership, move with purpose, and continuously improve. Our culture values top performers who align with our mission and embrace high standards. We offer generous healthcare, flexible PTO, and home-office support, ensuring our team has the freedom and resources to thrive. While we move fast, we prioritize quality, collaboration, and remain committed to building impactful security solutions with precision.
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