Posted 5 days ago
Technical Analyst
@ Robert Half
Markham, Ontario
Overview
Robert Half is hiring a Technical Analyst on a contract basis in Markham, Ontario. The role supports day-to-day IT operations by maintaining end-user technology, resolving technical issues, and keeping desktop and infrastructure services stable and secure. The posting asks for 10+ years of help desk or desktop support experience.
Pay:
$23.75–$27.50 an hour
Responsibilities:
- Provide first- and second-level technical support to employees
- Install, configure and maintain desktops, laptops and mobile devices
- Monitor hardware, software and system performance
- Manage service requests and incident tickets through to resolution
- Investigate recurring incidents and determine root causes
Requirements summary:
- 10+ years of help desk, desktop support or technical analyst experience
- Hands-on experience with Microsoft environments and Active Directory
- Experience supporting Mac and Android devices
- Working knowledge of Cisco and Citrix technologies
- Strong documentation and communication skills
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-01
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | IT |
| Experience | 10+ years |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Robert Half
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Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
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Full company description
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at great companies with highly skilled job seekers. We provide dynamic contract, temporary, and permanent placement solutions across finance, accounting, technology, marketing, creative, legal, and administrative sectors. 🏆 In the last 12 months, Robert Half has been recognized as one of America’s Most Innovative Companies by Fortune, and with Protiviti, has been named one of the Fortune® World's Most Admired Companies™ and 100 Best Companies to Work For. 🏦 Traded on the New York Stock Exchange (symbol: RHI), we’re at the forefront of innovation in talent acquisition.
- LinkedIn followers
- 4,724,671
- People associated on LinkedIn
- 27,769
- Reported office locations
- 2884 Sand Hill Road Suite 200, Menlo Park, CA 94025, US
- 2613 Camino Ramon, San Ramon, California 94583, US
- Robert Half International, Avenue Louise, 250 - 5th floor, Brussels, 1050, BE
- Robert Half International, 10th floor, The Shard, 32 London Bridge Street, London, London SE1 9SG, GB
- Robert Half International, Av. Dr. Cardoso de Melo, 1184, 11° andar, Sao Paulo, SP 04548-004, BR
- Robert Half International, Level 24, 1 Martin Place, Sydney, NSW 2000, AU
- 140 William St, Melbourne, VIC 3000, AU
- Avenida Doutor Cardoso de Melo 1184, São Paulo, BR
- 2613 Camino Ramon, San Ramon, CA 94583, US
- 20, Avenue André Prothin, Tour Europlaza, Courbevoie, Île-de-France 92400, FR
- Business categories
- Skill Assessment
- Human Resources
- Information Technology
- Employment
- Consulting
- Recruiting
- Marketing
- Security
- Advertising
- Staffing Agency
- Other recorded names
- Robert Half
- Robert Half
- Specialties
- consulting services
- accounting jobs
- finance jobs
- administrative jobs
- legal jobs
- IT jobs
- recruitment
- recruitment agency
- creative jobs
- staffing
- hiring
- employment agency
- contract talent
- contract professionals
- talent solutions
- contract employment
- permanent placement
- customer support jobs
- and marketing jobs
- Profile identifies a recruitment agency
- Yes
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
🔒 At Robert Half, we prioritize your security—if you believe you've encountered a scam or fraudulent recruiter, please report it immediately to https://www.roberthalf.com/us/en/fraud-alert. All Robert Half recruiters communicate using their corporate email address, ending in roberthalf.com. 👋 Welcome to Robert Half. We're the world’s first and largest specialized talent solutions firm, connecting opportunities at…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Menlo Park, CA |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | consulting servicesaccounting jobsfinance jobsadministrative jobslegal jobsIT jobsrecruitmentrecruitment agencycreative jobsstaffing |
| Open jobs on Jobsy | 504 |
| View page |
Responsibilities:
• Provide first- and second-level technical support to employees by diagnosing issues, restoring service, and guiding users through effective solutions.
• Install, configure, and maintain desktops, laptops, mobile devices, and related IT infrastructure in alignment with established operational and security standards.
• Monitor the performance and reliability of hardware, software, and connected systems to identify risks and address issues before they affect business operations.
• Manage service requests and incident tickets by prioritizing work, documenting findings, and following defined support processes through to resolution.
• Carry out technical validation and operational testing to confirm that systems, devices, and configurations perform as expected.
• Investigate recurring incidents and underlying technical problems, determine root causes, and support timely corrective action.
• Contribute to the design and ongoing enhancement of technical components within the support environment, including capacity planning and optimization activities.
• Help maintain consistent service delivery by documenting solutions, updating the knowledge base, and sharing practical insights that improve support effectiveness.
• Assess technical considerations such as system availability and security impacts when reviewing support needs or proposed changes within the area of expertise. • 10+ years of experience in help desk, desktop support, or technical analyst roles within an enterprise IT environment.
• Strong hands-on expertise supporting Microsoft environments, Active Directory, computer hardware, and deskside service operations.
• Experience troubleshooting and supporting Mac computers, Android devices, and a range of end-user technologies.
• Working knowledge of Cisco technologies and Citrix technologies in a support or infrastructure-focused capacity.
• Proven ability to manage incidents, service requests, and problem resolution using structured service desk practices.
• Solid understanding of IT operational standards, security procedures, and service delivery expectations.
• Demonstrated ability to document technical solutions clearly and maintain accurate knowledge management records.
• Strong communication skills with the ability to support users professionally and explain technical issues in a clear, practical manner.
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