Posted last month
Technical Client Care Manager
@ TLC Solutions
Langley, British Columbia
Overview
TLC Solutions is hiring a Technical Client Care Manager to own a tiered portfolio of BC managed-service clients end to end, combining account management with sales engineering. The work covers environment assessments, technology business reviews, proposals, renewals including price increases, and service recovery. The posting states a full-time role with travel across the territory, including overnight trips.
Responsibilities:
- Own a tiered portfolio of BC managed-service clients end to end
- Assess client IT environments and recommend improvements
- Run technology business reviews ending in agreed roadmaps
- Prepare proposals with pricing, SLAs and implementation plans
- Manage renewals, including price increases, and account growth
Requirements summary:
- 7+ years client-facing at an MSP or IT services firm
- Experience owning renewals, including a held price increase
- Knowledge of Microsoft 365, Windows, networking, backup and endpoint security
- Experience scoping solutions and writing proposals
- Comfort with a PSA/CRM such as Autotask and documentation tools like IT Glue
- Valid driver's licence and willingness to travel overnight
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-09-24
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Sales |
| Experience | 7+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Client sites, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Valid driver's licence |
| Driver’s licence | required |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TLC Solutions
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We deliver Technolojoy!
Full company description
In 1999 TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in the Valley of British Columbia. We are proud to still serve this client today. Since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and the US. This growth is built on the same transparency, expertise, and reliability in which we were founded. We pride ourselves on our values of Teamwork, Joy, Loyalty, Accountability, and Honesty. These values combined with our vision to deliver Technolojoy are core to everyone at TLC Solutions. Our strong customer satisfaction is our most notable indicator of success and the driving force behind every decision we make. Bringing value to our clients and helping them love technology is our primary objective. At TLC, we believe every business is unique, therefore, we work closely with our clients to deliver tailored computer systems support, managed IT services, strategic and technical consulting, and a comprehensive range of enterprise-class solutions. Unlike competitors, we don't lock clients into multi-year contracts. Our approach to month-to-month agreements ensures clients are receiving valuable services strategically crafted and customized to achieve their short and long-term business goals.
- LinkedIn followers
- 1,598
- People associated on LinkedIn
- 77
- Reported office locations
- 201-9440 202nd Street, Langley, BC V1M4A6, CA
- 4531 Greig Avenue, Terrace, BC V8G1M7, CA
- 1240 4th Avenue, Prince George, BC V2N1X5, CA
- 3689 E 1st Ave, Vancouver, British Columbia V5M 1C2, CA
- 201-11322 119th Street NW, Edmonton, AB T5G 2X4, CA
- 10 Hughes, STE# 200, Irvine, California 92618, US
- 903 Battle St, Kamloops, British Columbia V2C 2M9, CA
- 222 3rd Ave W, Prince Rupert, BC V8J 1L1, CA
- Business categories
- Information Technology
- Consulting
- Network Security
- Other recorded names
- TLC Solutions
- Specialties
- Managed IT Services
- Networking
- Microsoft Enterprise Solutions
- Communications
- Training
- Network Security
- Telecommunications
- ERP
- Satellite Communications
- Cloud Hosting
- Cyber Secutiry
- VoIP Phone Systems
- vCIO
- Staff Augmentation
- and IT Support
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
In 1999 TLC Solutions onboarded our first client with a vision of providing managed IT services and communications in the Valley of British Columbia. We are proud to still serve this client today. Since our inception, we have grown to serve a broad range of businesses throughout BC, Alberta, and the US. This growth is built on the same transparency, expertise, and reliability in which we were founded. We pride…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Langley, BC |
| Organization type | Privately Held |
| Year founded | 1999 |
| Specialties | Managed IT ServicesNetworkingMicrosoft Enterprise SolutionsCommunicationsTrainingNetwork SecurityTelecommunicationsERPSatellite CommunicationsCloud Hosting |
| Open jobs on Jobsy | 1 |
| View page |
Most account management jobs hand you a target and a CRM. This one hands you a book of managed-service clients and makes you responsible for what happens to it.
You'll own a tiered portfolio of BC businesses the kind where you know the owner's name and they know yours. You'll assess their environments, shape the technical recommendations, run the reviews that set their IT budget for the year, carry the renewals, and be the person they call when something has gone wrong at 7am. It's a Client Care and Sales Engineering role in one seat, which means you need to be credible in front of a business owner without an engineer beside you, and comfortable holding a price when someone quotes cheaper.
What you'll own
- A tiered client portfolio, end to end. Relationship, technical direction, and commercial outcome
- Discovery and environment assessments that turn into real recommendations
- Technology business reviews that end in a dated roadmap the client has agreed to
- Proposals covering pricing, service levels and implementation
- Renewals, including price increases, and the judgment to know when to hold and when to restructure
- Growth inside your existing accounts, from triggers you found yourself
- Service recovery when something breaks. Owning the communication, the remediation plan, and the follow-through
What you'll bring
- 7+ years client-facing at an MSP or IT services firm: account management, sales engineering, technical account management or senior support
- Experience owning renewals, including at least one price increase you held with a client who pushed back
- Solid ground in Microsoft 365, Windows server and desktop, networking, backup and endpoint security
- Experience scoping solutions and writing proposals with pricing, SLAs and implementation plans
- A story about carrying a client through a serious service failure and keeping them
- Comfort with a PSA/CRM (we run Autotask) and documentation tools like IT Glue
- A valid driver's licence and willingness to travel the territory, including overnight trips
Technical consultation and solution design
You are the technical voice in the client relationship, credible on your own in front of a non-technical owner.
- Assess client IT environments and recommend improvements grounded in what the environment actually shows. Asset age, ticket patterns, security posture, spend.
- Design tailored managed-service solutions with the Technical Services team.
- Prepare and present proposals covering pricing, service levels and implementation plans.
- Translate an engineer's finding into a business case a client can act on, and know the edge of what you can speak to without support.
- Provide pre-sales and post-sales technical support
Preferred
- Industry certifications such as Microsoft 365 or Azure, CompTIA Network+ or Security+, or ITIL Foundation.
- Familiarity with compliance frameworks relevant to our clients. CIS, PIPEDA, BC FIPPA, cyber-insurance requirements.
- Experience delivering strategic account plans or quarterly business reviews.
- Experience working a book organised into service tiers.
Journal
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