Posted 2 months ago
Technical Client Service Specialist - Edmonton
@ AGAT Laboratories
Edmonton, Alberta
Overview
AGAT Laboratories is hiring a Technical Client Services Specialist for its Environmental Division in Edmonton, full-time. The role links environmental clients with laboratory and operations teams, managing projects from sample submission through reporting and invoicing. The posting asks for a science-related diploma or degree (preferred), one to two years of laboratory or customer service experience, and strong communication and Microsoft Office skills.
Responsibilities:
- Serve as primary contact for environmental clients
- Coordinate client projects with laboratory and operations teams
- Monitor projects and communicate status and turnaround delays
- Ensure accurate delivery of reports, certificates and invoices
- Maintain client information in company systems
Requirements summary:
- One to two years of laboratory or customer service experience
- Science, environmental or chemistry diploma or degree preferred
- Excellent verbal and written communication skills
- Strong organizational and time-management skills
- Microsoft Office; LIMS experience an asset
Tools & skills
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-09-03
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Laboratory |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Science, Environmental Science, Chemistry |
Summary and details written by AI from the posting; the employer’s posting is the authority.
AGAT Laboratories
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A North American leader in analytical services, delivering precise & trustworthy results for over 45 years.
Full company description
Since 1979, AGAT Laboratories has been empowering clients with trustworthy data and unmatched client relations. We support clients with precise analytical testing in meaningful projects from Environmental to Industrial to Energy. Throughout the past four decades, we’ve continued to grow our lab network to take on growing demands in industries such as Metals & Minerals, Life Sciences, Agri-Food, Transportation & Construction, and Forensics. With a full-service approach, and over 40 specialized coast-to-coast laboratories, we’re offering solutions to client challenges throughout North America and beyond. Working with AGAT is collaborative and driven by our purpose — Service Beyond Analysis. We work in partnership with you, taking time to understand your needs. You’ll get the care and attention of a dedicated project manager and passionate experts in science you can trust for routine, specialized, and custom analytical testing. Using developing technologies and modern instrumentation, we provide you with the accuracy you need to feel confident in your decisions, while supporting your projects throughout their life cycles. Rooted in a belief that integrated science leads to innovation, we work with a multidisciplinary approach. Bridging specialties in chemistry, biochemistry, microbiology, geology, engineering, and specialty analysis, our labs work in unison towards strategic decision-making and problem-solving alongside our clients. Leveraging a 45-year history in analytical testing, we continue to look forward to welcoming new labs, clients, and developments in science to help us change the world sample by sample.
- LinkedIn followers
- 57,269
- People associated on LinkedIn
- 1,018
- Reported office locations
- 2905 12 Street NE, Calgary, Alberta T2E7J2, CA
- 5835 Coopers Avenue, Mississauga, Ontario L4Z 1Y2, CA
- 9770 Route Transcanadienne, St. Laurent, Quebec H4S 1V9, CA
- Unit 122, 11 Morris Drive, Dartmouth, Nova Scotia B3B 1M2, CA
- Business categories
- Training
- Information Technology
- Cyber Security
- Environmental Consulting
- Health Care
- Software
- Biotechnology
- Medical
- Other recorded names
- AGAT Laboratories
- Specialties
- Environmental Chemistry
- Ultra-trace Toxicology
- Agricultural Analysis
- Food Testing
- Geology and Petrology
- Reservoir Characterization
- Air Quality Monitoring
- Oil and Gas Chemistry
- Oilsands Analysis
- Routine Core
- Mining Geochemistry
- Tribology
- and analysis
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Since 1979, AGAT Laboratories has been empowering clients with trustworthy data and unmatched client relations. We support clients with precise analytical testing in meaningful projects from Environmental to Industrial to Energy. Throughout the past four decades, we’ve continued to grow our lab network to take on growing demands in industries such as Metals & Minerals, Life Sciences, Agri-Food, Transportation &…
| Field | Value |
|---|---|
| Industry | Professional Services |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Privately Held |
| Year founded | 1979 |
| Specialties | Environmental ChemistryUltra-trace ToxicologyAgricultural AnalysisFood TestingGeology and PetrologyReservoir CharacterizationAir Quality MonitoringOil and Gas ChemistryOilsands AnalysisRoutine Core |
| Open jobs on Jobsy | 68 |
| View page |
Your future is bright at AGAT
AGAT Laboratories is seeking a Technical Client Services Specialist to join our Environmental Division in Edmonton.
This is not a traditional customer service position – it is an opportunity for a technically minded, ambitious individual to become an important link between our clients and our laboratory operations. You will work directly with clients, understand their analytical needs, coordinate with our scientific and operational teams, solve problems and help ensure an exceptional client experience. We are looking for someone who wants to build a career—not simply fill a position. For this opportunity, we are seeking someone who can combine technical aptitude with exceptional people skills.
The Opportunity:
As a Technical Client Services Specialist, you will develop a strong understanding of environmental laboratory services while building relationships with clients and working closely with AGAT's laboratory professionals.
You will take ownership of the client experience from sample submission through analysis, reporting and final delivery. This position offers exposure to laboratory operations, technical services and client management and provides an opportunity to develop broader responsibilities as your knowledge and capabilities grow.
For an individual with initiative, strong communication skills and an interest in science, this can be the beginning of a rewarding long-term career with AGAT. Above all, you will help deliver AGAT's commitment to Service Beyond Analysis.
What you will be doing:
- Serve as a primary point of contact and trusted resource for Environmental clients.
- Build and maintain strong client relationships through face-to-face meetings, telephone conversations and ongoing communication.
- Develop an understanding of each client's business, analytical requirements and expectations.
- Act as the link between clients and AGAT's laboratory and operational teams.
- Take ownership of client projects and help ensure commitments are met.
- Monitor projects and work orders as they progress through the laboratory.
- Proactively communicate project status, laboratory updates and potential turnaround-time delays.
- Coordinate with laboratory and operational teams regarding client projects, technical questions and reanalysis requirements.
- Communicate sample integrity concerns and work with clients and laboratory personnel toward appropriate solutions.
- Ensure accurate and timely delivery of sample receipt notifications, certificates of analysis, reports, exports and invoices.
- Identify opportunities to improve analytical packages, reporting formats and the overall client experience.
- Maintain accurate client information and special instructions within AGAT's systems.
- Participate in ongoing technical, client-service and professional development.
Who we are looking for:
- A diploma or degree in Science, Environmental Science, Chemistry or a related discipline, or an equivalent combination of client-facing experience is preferred.
- Minimum one to two years of laboratory or customer service experience.
- Excellent verbal and written communication skills.
- Confidence communicating directly with clients and technical professionals.
- The ability to develop relationships and earn the trust of clients and colleagues.
- Strong organizational and time-management skills.
- Excellent attention to detail and a commitment to quality.
- Initiative, curiosity and strong problem-solving ability.
- The confidence to take ownership of an issue and follow it through to resolution.
- The ability to work effectively in a fast-paced environment while managing competing priorities.
- Strong computer skills, including Microsoft Office. Experience with Laboratory Information Management Systems (LIMS) or reporting systems is an asset.
- A collaborative approach and genuine desire to learn and develop.
Who We Are:
AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.
We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.
Our Commitment to Community and Philanthropy:
At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.
Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.
Our work extends beyond the laboratory—we’re committed to creating a brighter future for our employees, clients, and the communities we serve.
Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.
Inclusion and Diversity:
AGAT Laboratories is an equal opportunity employer, committed to fostering an inclusive and barrier-free workplace. If you require accommodation during any stage of the recruitment process, please inform us confidentially, and we will work to meet your needs.
Thank You for Your Interest:
We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.