Posted 6 months ago
Technical Communicator - RCA / Failure Analysis
@ Toromont Cat
Bradford, Ontario
Overview
Toromont Cat is hiring a full-time Technical Communicator for RCA and failure analysis on Caterpillar components, parts and systems. The role performs root cause analysis, produces reports and presents findings to internal and external stakeholders. Compensation is listed at $83,000 to $93,000 base salary, plus possible bonuses, with travel across Eastern Canada.
Responsibilities:
- Perform failure analysis and identify root causes
- Write site visit and technical reports
- Present findings to internal and external stakeholders
- Provide technical support to Toromont Cat service operations
- Support warranty and goodwill requests
Requirements summary:
- Heavy equipment licence or equivalent field experience
- Minimum 5 years diagnosing and repairing Cat heavy equipment
- Strong analytical, problem solving and communication skills
- Proficiency in Microsoft Office applications
- French and English considered an asset
- Willing to travel and work outside regular hours
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-04-27
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Engineering |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Client sites, Warehouse, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English, French |
| Licences & certifications | Valid Passport |
| Driver’s licence | required |
| Background checks | driving record |
| Perks mentioned | Flexible hours, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Toromont Cat
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Bâtissons l'avenir ensemble! - Let's Build Tomorrow Together!
Full company description
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel. Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX : TIH), une société à croissance diversifiée cotée en bourse qui a été incorporée en 1963. Notre priorité est d’offrir à nos clients des solutions qui contribuent au succès de leur entreprise. Avec plus de 300 modèles de machines et d’accessoires spécialisés dans la gamme de produits Cat, une multitude d’équipements connexes et de partenaires technologiques, un service varié et des options de location, nous pouvons répondre à vos besoins, quelque soit la tâche à accomplir. Toromont Cat is your Cat Dealer in Manitoba, Ontario, Quebec, New Brunswick, Nova Scotia, P.E.I., Newfoundland and Labrador, and Nunavut. We are dedicated to supplying and servicing new and used equipment, delivering a superior customer experience and exceptional product support to the markets we serve. Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in 1963. We are focused on offering our customers solutions aimed at making their business more successful. With over 300 machine models and specialized attachments in our Cat equipment product line, a host of allied equipment and technology partners, and varied service and rental options, regardless of your needs or the job at hand, we strive to be your first choice. For more information please visit www.toromontcat.com
- LinkedIn followers
- 58,239
- People associated on LinkedIn
- 4,032
- Reported office locations
- 3131 Hwy 7 West, Concord, Ontario L4K 1B7, CA
- 5001 Trans-Canada Hwy, Pointe-Claire, Qc H9R 1B8, CA
- 175 Akerley Blvd, Dartmouth, Nova Scotia B3B 3Z6, CA
- 140 Inksbrook Dr, Winnipeg, Manitoba R2R 2W3, CA
- 165 Urquhart Crescent, Fredericton, New Brunswick E3B 8K4, CA
- 82 Kenmount Rd, St John’s, Newfoundland and Labrador A1B 3R1, CA
- 27-71 Nuvua St, Rankin Inlet, Nunavut X0C, CA
- 130 Sherwood Rd, Charlottetown, Prince Edward Island C1E 0E4, CA
- Business categories
- Construction
- Machinery Manufacturing
- Building Material
- Mining
- Other recorded names
- Toromont Cat
- Specialties
- Construction
- Mining
- Power Systems
- Paving
- Truck
- Agriculture
- Lift
- Crushing & Screening
- Machine Control
- Governmental
- exploitation minière
- Production d'énergie
- asphaltage
- chariot élévateur
- concassage
- grands travaux
- technologie d'assistance
- and camion
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Toromont Cat est le concessionnaire Caterpillar autorisé au Manitoba, en Ontario, au Québec, au Nouveau-Brunswick, en Nouvelle-Écosse, à l’Île-du-Prince-Édouard, à Terre-Neuve et Labrador et au Nunavut. Nous nous spécialisons dans l’approvisionnement et l’entretien d’équipement neuf et usagé appuyés par un service après-vente exceptionnel. Créée en 1993, Toromont Cat est une division de Toromont Industries (TSX…
| Field | Value |
|---|---|
| Industry | Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Concord, Ontario |
| Organization type | Public Company |
| Year founded | 1993 |
| Specialties | ConstructionMiningPower SystemsPavingTruckAgricultureLiftCrushing & ScreeningMachine ControlGovernmental |
| Open jobs on Jobsy | 260 |
| View page |
The Technical Communicator – RCA / Failure Analysis will be responsible for performing complete failure analysis and reports on various Caterpillar components, parts, and systems.
Pay Type | Full Time, Permanent | |
Compensation | $83,000.00 - $93,000.00 | The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available. |
As a Technical Communicator - RCA / Failure Analysis, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
- Perform failure analysis, identify the root cause of failure and produce reports
- Present and explain report findings to various stakeholders both internally and externally
- Work closely with various teams and business groups such as Technical Training, Technical Services, Condition Monitoring, and various CAT product groups
- Provide technical support to the Toromont Cat service operations; including after sales service, shop, rental, sales, parts, branches & customers
- Write site visit reports and technical reports, as needed
- Provide technical support for the various special projects
- Help with the application and understanding of the manufacturer’s warranty policies
- Develop & maintain a solid technical knowledge of the products sold by Toromont Cat
- Provide regular technical updates to the technicians that repair and maintain the products under their responsibility
- Inform Caterpillar about new product problems and work with the various groups at Caterpillar to resolve those problems and to improve the products
- Assist branches with Goodwill and warranty support from CAT if results of failure analysis merits
- Actively participate in PPM (Product Problem Management) initiatives
- Periodically provide technical seminars, small training sessions, and create technical documentation as required
Must-haves for this role:
- A Heavy Equipment License or equivalent experience in a the Technical Field/Heavy Equipment Industry or with experience in Root Cause Analysis
- Highly safety conscious with a minimum of 5 years practical experience diagnosing, troubleshooting and repairing Cat Heavy Equipment
- Written and spoken communication skills in French and English is considered an asset
- Excellent communication, interpersonal, analytical, problem solving, organizational and time management skills
- Results driven with solid business acumen and customer centric with proven commitment to deliver internal and external service excellence continuously
- Improvement mindset, self-motivated and collaborative team player able to work with a sense of urgency to meet deadlines
- Adaptable and able to address competing and multiple priorities by planning effective strategies and remaining current on the market conditions
- Highly computer literate with proficiencies in Microsoft Applications
- Experience with Cat systems/DBS/SIS would be highly beneficial
- Willing and able to travel and work outside regular business hours as required
- Spoken English and French language would be an asset
- A valid Passport and Driver’s License with current clean Driver's Abstract
About Toromont Cat
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
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