Technical Coordinator, Parking Services

Req ID: 28786
Vacancy Type: Permanent
Number of Positions: 2
Closing Date: 11/06/2026

Job Summary

The Technical Coordinator supports the development, implementation and continuous improvement of technology-enabled business processes, operational systems, digital services, reporting and automation solutions within Parking Services. The position serves as a technical subject matter expert, translating operational requirements into effective technology solutions that improve service delivery, data quality, and operational efficiency.

Duties and Responsibilities

Technology Solutions Development and Process Automation (25%)

• Develops recommendations and supports implementation of technology solutions that improve business processes, service delivery, employee productivity and operational efficiency.
• Translates operational requirements into technology solutions using parking enforcement systems, LPR technologies, GIS, SharePoint, Microsoft 365, Power Platform and related enterprise platforms.
• Designs and maintains automation, reporting and workflow solutions supporting enforcement operations, data collection and administrative processes.
• Identifies opportunities to streamline processes, improve data quality, eliminate manual tasks and increase consistency.
• Monitors interfaces, synchronization and data flows between field, enforcement, mobile, back-end and analytics systems.
• Conducts field testing and equipment inspections and supports mobile connectivity and equipment lifecycle tracking.

Data, Reporting and Business Intelligence (20%)

• Develops and maintains reports, dashboards, data models and business intelligence solutions supporting performance management and operational decision-making using Power BI, Excel and related tools.
• Integrates, analyzes and validates information from multiple data sources to provide reliable, actionable operational insights.
• Develops automated data extraction and transformation processes to improve reporting efficiency and timeliness.

Enterprise Systems and Technical Integration (20%)

• Supports integration and enhancement of enterprise applications and parking technologies.
• Acts as a functional subject matter expert in requirements gathering, testing, system enhancements, upgrades and integrations.
• Investigates system issues, assesses operational impacts and coordinates resolutions with IT, vendors and stakeholders.
• Documents, monitors and follows up on vendor service requests, escalates concerns and reviews technical recommendations to identify operational impacts.

Digital Innovation and Continuous Improvement (20%)

• Evaluates opportunities to use emerging technologies, automation, analytics and artificial intelligence to improve workflows, service delivery and operational efficiency.
• Supports technology pilots, proofs of concept and implementation recommendations.

Technical Coordination and Project Support (15%)

• Coordinates technical initiatives, project deliverables, testing and implementation activities.
• Develops technical instructions, system guides and troubleshooting resources and supports technology onboarding for municipal law enforcement officers, supervisors and other users.
• Collaborates with business stakeholders, IT, vendors and partners to support operational requirements and resolve issues.
• Maintains technical documentation and monitors project risks and dependencies.
• Develops and executes structured testing for upgrades, enhancements and integrations and coordinates user acceptance testing.
• Supports implementation, cutover and post-production validation and escalates significant operational risks to the Manager.

Skills and Qualifications

• Completion of a university degree or college diploma in Information Technology, Computer Science, Business Administration, Data Analytics, Information Systems, Business Technology Management, or a related discipline, or an equivalent combination of education and experience.
• Minimum three years of progressively responsible experience in technology solutions, automation, reporting, systems coordination, data analytics, or related technical functions.
• Experience with Microsoft technologies, including Power BI, Power Apps, Power Automate, Copilot Studio, Dataverse, SharePoint, and Excel/VBA.
• Experience analyzing business processes and translating operational requirements into technology-enabled solutions.
• Experience with enterprise applications, data integration, reporting environments, and technical project coordination.
• Strong verbal and written communication skills, with the ability to explain technical concepts to technical and non-technical audiences.
• Experience in municipal or public-sector technology, with knowledge of LPR, mobile ticketing, or enforcement systems, is considered an asset.

Hourly Rate/Salary: $ 70,807.00 - $ 94,410.00
Hours of Work: 35
Department/Division/Section: CMS/Community Services Dept , CMS/Enforcement Division , Parking Services
Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

Applicants applying to this posting may be considered for the same position(s) should another vacancy occur within six months from the date of this posting unless the requirement to repost is expressed differently in a Collective Agreement.

If you are selected for an interview you are expected to disclose all current positions held in the City, whether full time or part time.

All personal information is collected under the authority of the Municipal Act.

AI (Artificial Intelligence)

The City of Mississauga may use artificial intelligence (AI) technology in sourcing and/or screening candidates for some positions; however, it is not used in selecting final candidates

Candidates are expected to complete interviews independently to ensure an equitable assessment. The use of AI-generated responses, AI assistants, transcription tools, or third-party coaching technologies during interviews is prohibited, unless supported by an approved accommodation and may result in disqualification from the recruitment process.

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to [email protected] citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion.