Posted 5 months ago
Technical Machine Specialist - Customer Spport - Agriculture
@ Brandt in Canada
Regina, Saskatchewan
Overview
Brandt is hiring a Technical Machine Specialist for agriculture in its Customer Support Center in Regina. The role supports dealer service teams by managing technical assistance requests and helping solve machine problems to reduce downtime and costs.
Responsibilities:
- Manage technical assistance requests using CCMS software
- Investigate machine problems using dashboards and external sources
- Coordinate cases between technicians and John Deere factory support
- Maintain and build the technical solution database
- Identify technical training needs with service managers
Requirements summary:
- Knowledge of machine systems and diagnostics
- Experience with case management software such as CCMS
- Ability to communicate with service teams and factory support
- Commitment to up-to-date technical knowledge
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-05-31
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-23
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Brandt in Canada
| Field | Value |
|---|---|
| Open jobs on Jobsy | 788 |
Brandt is currently seeking a Technical Machine Specialist - Agriculture in our Customer Support Center in Regina. Establishes a knowledge center within the dealer organization to improve product resolution cycle times. Enables improved communication, sharing of best practices among all servicing locations. Works with the Service Managers/Service Advisors to help solve problems. Helps to improve Technician's diagnostic and repair abilities resulting in less downtime and reduced costs for our customers. Conducts preliminary investigations into machine problems using CCMS, Machine Dashboard and Expert Alert information, external information sources, previous experiences and knowledge of machine systems. Duties & Responsibilities Responsibilities of a Technical Machine Specialist (TMS or TC) are, but not limited to the following: Manage technical assistance requests from Brandt Service teams using Case Contact Management System (CCMS) software. Ensures all necessary information is documented within the CCMS case prior to submission to John Deere Coordinates CCMS cases between Technicians and John Deere CCMS factory support as needed. Works with John Deere as a partner in quality to help identify emerging product quality concerns and support problem resolution Assists in identifying technical training needs or gaps by communicating with location Service Mangers / Service Advisors Maintains up to date technical knowledge and creates and maintains the technical solution database
Journal
Only you can see this. Kept on this device, and in your account when you sign in.