First seen by our source: yesterday
Technical Program Manager
@ Guesty
Remote in Canada
Overview
Guesty, an all-in-one hospitality platform for property managers, is hiring a Technical Program Manager to act as the technical product expert for customers. The role leads complex consultations, drives product adoption and partners with Customer Success on account health. Candidates need at least 4 years of SaaS or technology experience and API literacy.
Responsibilities:
- Lead advanced consultations on complex customer use cases
- Translate business requirements into technical solutions
- Train clients to become self-sufficient on the product
- Drive product adoption and workflow optimization
- Act as the Voice of the Customer for Product teams
Requirements summary:
- At least 4 years of technical experience in SaaS or technology
- API literacy
- Strong communication and presentation skills
- Demonstrated problem-solving and creative thinking
- Proficiency with AI tools and LLM-driven automation (asset)
Tools & skills
Source and dates
Employer career site / ATS feed · comeet
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 4+ years |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Guesty
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The engine inside more properties, more platforms, and more bookings worldwide.
Full company description
Guesty is the AI platform for short-term rentals where a coordinated system of AI agents works across revenue, guest communication, operations, and finance, so property managers and hosts can grow without growing complexity. Trained on over a decade of real STR operations data, Guesty's agents don't just suggest actions, they carry them out, with you in control. With the largest R&D team in the industry, Guesty is the engine inside 500,000+ properties across 100+ countries, integrated with every major OTA including Airbnb, Vrbo, Booking.com, Expedia, Tripadvisor, Hopper, Google Travel, and Homes & Villas by Marriott. Engineered for global operators, the platform operates under rigorous data governance requirements, providing the industry's most trusted, compliance-certified infrastructure. Backed by $410 million in funding from KKR, Apax Digital Fund, Inovia Capital, DFO Management, Sixth Street Growth, Viola Growth, and Flashpoint, Guesty’s global team is pioneering the agentic era of hospitality, building what comes after tools.
- LinkedIn followers
- 112,683
- People associated on LinkedIn
- 819
- Reported office locations
- Covina, California 91723, US
- Business categories
- Information Technology
- Rental Property
- Hospitality
- Consulting
- Software
- Marketing
- Property Insurance
- Vacation Rental
- PropTech
- Rental
- Property Management
- Advertising
- Other recorded names
- Guesty
- Specialties
- Airbnb property management software
- property management software
- vacation rental management software
- channel management
- and hospitality technology
- Profile identifies a recruitment agency
- No
- Reported total investment
- 410,600,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Guesty is the AI platform for short-term rentals where a coordinated system of AI agents works across revenue, guest communication, operations, and finance, so property managers and hosts can grow without growing complexity. Trained on over a decade of real STR operations data, Guesty's agents don't just suggest actions, they carry them out, with you in control. With the largest R&D team in the industry, Guesty is…
| Field | Value |
|---|---|
| Industry | Technology, Information and Internet |
| Company size | 501-1,000 employees |
| Headquarters | Covina, California |
| Organization type | Privately Held |
| Year founded | 2013 |
| Specialties | Airbnb property management softwareproperty management softwarevacation rental management softwarechannel managementand hospitality technology |
| Open jobs on Jobsy | 6 |
| View page |
Description
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
As a Technical Program Manager, you position yourself as a key technical partner to our customers, leveraging a deep understanding of the Guesty Product to navigate their complex technical challenges. You will provide advanced guidance for our customer use cases and lead the resolution of intricate technical hurdles.
In addition to addressing immediate technical complexities, you will take a proactive approach to driving product adoption. You will ensure our clients achieve the technical optimization necessary for long-term retention and growth. This role requires a close, strategic partnership with the Customer Success Management team to analyze workflows and identify opportunities for deeper product utilization.
Internally, you serve as the definitive "Voice of the Customer." You will advocate for real-world client needs to ensure Guesty’s product development aligns with the features that drive value and revenue.
Responsibilities
Key Responsibilities:
- Serve as the technical product expert across all Guesty domains by leading advanced consultations for complex customer use cases.
- Translate business requirements into sophisticated technical solutions, making complex concepts easy for clients to understand and implement.
- Empower client proficiency through high-impact training and guidance, ensuring users are hands-on and self-sufficient in the Guesty Product.
- Drive proactive product adoption by identifying opportunities to optimize client operations and improve workflows to increase product "stickiness."
- Identify opportunities to leverage AI tools, AI agents, and automated workflows internally and externally to scale operational efficiency and client enablement.
- Partner strategically with CSMs to manage a shared book of business, aligning technical excellence with overall account health and retention.
- Act as the internal "Voice of the Customer," translating real-world client needs into actionable feedback and roadmap priorities for Product teams.
- Meet or exceed expectations in KPI attainment and professional development.
Requirements
Key Skills:
- Technical Aptitude: A solid background in navigating complex SaaS environments and a natural ability to master intricate technical use cases.
- Strategic Problem-Solving: The ability to analyze customer configurations and workflows to provide optimal, scalable solutions.
- Expert Communication & Training: Exceptional presentation skills with a talent for translating dense technical concepts into simple, actionable guidance for both clients and internal teams.
- SaaS Product Advocacy: Experience collaborating with Product organizations to vocalize feature requests, provide tangible feedback, and advocate for impactful roadmap releases.
- Proactive Drive: High level of initiative to identify adoption gaps, improve customer setup, and collect meaningful product feedback.
- Analytical Thinking: The ability to identify trends across account cohorts and use data to track evolving product needs.
- Adaptability & Evolution: A proven ability to thrive in a fast-paced environment and a proactive embrace of change—whether adopting new internal tools, evolving systems, or leveraging developing automations to improve efficiency.
- (Bonus) AI Competency & Operational Transformation: Practical experience leveraging modern AI tools, LLMs, and intelligent automations, paired with a proven ability to help evolve traditional business workflows into scalable, AI-first operations.
- (Bonus) Market Knowledge: Familiarity with the short-term rental market, the OTA landscape (Airbnb, Vrbo, etc.), and the property management software ecosystem.
- (Bonus) Accounting Knowledge: A foundational understanding of trust accounting, including experience with ledgers, reporting, and bank reconciliations.
Qualifications:
- Minimum of 4 years of technical experience within the SaaS software industry or in a technology-driven environment
- API literacy
- Demonstrated problem-solving skills and creative thinking
- Strong communication and presentation skills
- Ability to work independently and collaborate with cross-functional teams
- Demonstrated proficiency with modern AI tools, agentic workflows, or LLM-driven automation
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
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