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Posted 7 months ago

Technical Service Representative

@ Jacuzzi Group

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Mississauga, Ontario

RemoteFull-time5+ years experience
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SIGNALS

Overview

Jacuzzi Group is hiring a Technical Service Representative to support dealers and customers on spa and swim spa products. The role handles phone and email technical support, occasional on-site service calls, warranty questions and product bulletins. The posting states a salary of $55,000+, full-time employment, and remote work, with occasional travel and weekend or overtime work.

Responsibilities:

  • Answer dealer and customer calls and emails on technical issues
  • Perform on-site service calls as required
  • Troubleshoot and explain warranty terms
  • Write technical memos and product bulletins
  • Work with QA on continuous product improvement

Requirements summary:

  • Fully fluent in French and English
  • Minimum 5 years customer interaction in manufacturing or industrial environment
  • Electro-mechanical and electrical troubleshooting knowledge
  • Strong verbal and written communication
  • Valid passport and driver's licence

Tools & skills

MS Office SuiteERP systems

Benefits mentioned

Health insuranceDentalVisionLife insuranceRetirement planPaid time offEmployee discount
Source and dates

Employer career site / ATS feed · workable

Employer posting date
2026-04-12
First seen by our source
2026-10-09
Source record updated
2026-10-09

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityMid level
DepartmentCustomer service
Experience5+ years
Hours per week40 (estimated)
Travelair: minimal · ground: minimal
Work settingOffice, Client sites
PositionSitting and standing
Physical demandsphysical low · computer high
LanguagesEnglish, French
Driver’s licencerequired
Perks mentionedGenerous paid time off, Retirement plan, Employee discount

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Jacuzzi Group

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Inspiring joy and wellbeing through innovative wellness products.

Full company description

Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more. With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to consumers across our many brands. Our products are available globally, with our primary customers being specialty, big-box, and internet retailers, including The Home Depot, Ferguson, Costco, and Build.com. We also sell directly to consumers, builders, plumbers, and installation service providers through our network of thousands of independent authorized dealers.

LinkedIn followers
83,989
People associated on LinkedIn
723
Reported office locations
  • 14525 Monte Vista Avenue, Chino, CA 91710, US
  • 512 Highland Drive, Valdosta, GA 31601, US
  • PO Box 155 Woodlands; Roydsdale Way, Euroway Trading Estate, Bradford,, W. Yorkshire BD4 6SJ, GB
  • Queensland, AU
  • Victoria, AU
  • New South Wales, AU
  • Itu, BR
  • Grimsby Ontario, CA
  • Mississauga Ontario, CA
  • Santiago, CL
  • Antibes, FR
  • Valvasone, IT
  • Tijuana , MX
  • Auckland, NZ
  • Christchurch, NZ
  • Nelson, NZ
  • Leeds, GB
  • Atlanta, US
  • Boise, US
  • Glendale, Arizona, US
  • Lake Mary, Florida, US
  • Portland, Oregon, US
  • Roselle, Illinois, US
  • Seattle, Washington, US
  • Tempe, Arizona, US
  • Wallingford, Connecticut, US
  • Unit 8, Turnberry Park Road, Morley, England LS27 7LE, GB
  • 401 S Gary Ave, Roselle, Illinois 60172, US
Business categories
  • Consumer Goods
  • Manufacturing
  • Retail
  • Machinery Manufacturing
Other recorded names
  • Jacuzzi Group
Specialties
  • Hot Tubs
  • Spas
  • Luxury Baths
  • Swim Spas
  • Premium Showers
  • Pool Equipment
  • Steam Cabins
  • Water Care
  • and Hydromassage Jet Technology
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across a portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, Dimension One Spas, ThermoSpas, Dream Maker, Sun & Soul, Sunrise Spas, Vortex Spas, and more. With manufacturing and warehouse operations in the United States…

FieldValue
IndustryManufacturing
Company size1,001-5,000 employees
HeadquartersChino, CA
Organization typePrivately Held
SpecialtiesHot TubsSpasLuxury BathsSwim SpasPremium ShowersPool EquipmentSteam CabinsWater Careand Hydromassage Jet Technology
Open jobs on Jobsy2
LinkedInView page
Job description

Jacuzzi Group is a leading manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. With their headquarters in California and operations all over the world, Jacuzzi Group has been providing innovative wellness solutions for over 65 years.

Reporting to the Customer Service Manager, the ideal candidate will interact with our customers to provide product technical and process information in response to inquiries, concerns, and requests for technical support on spa products and services. The incumbent will provide a high level of customer service for our English and French speaking dealer and service center base, primarily through handling phone calls and emails and on-site service as required.

The Technical Support Specialist will work closely with Operations, Field Representatives, Quality and Customer Service implementing solutions that enhance the customer experience.

WHAT YOU'LL DO

  • Provide expertise to our dealers and customers to resolve technical, functional, and operational issues for spa and swim spa product
  • Answer and respond professionally to technical dealer calls and emails with a customer first aptitude
  • Provide verbal instruction and French translation as needed for repairing spas and installing accessories
  • Perform service calls to the customer site as required
  • Troubleshoot warranty related issues, providing customers with an explanation of warranty terms for
  • various products
  • Write technical memos and product bulletins to keep dealers current on product updates
  • Work with the QA department on continuous improvement of our products
  • Provide the organization with analysis regarding problems reported from the field

Compensation is $55,000+

Requirements

  • Fully fluent in French and English
  • A minimum of 5 years’ experience with customer interaction in a manufacturing/industrial environment
  • Strong technical aptitude and hands on capability in the field. Knowledge of spa products is an asset
  • Working knowledge of mechanic components and electrical troubleshooting
  • Demonstrated verbal and written communication skills.
  • Excellent problem-solver, able to manage and resolve conflict
  • Ability to work independently and effectively with co-workers and customers
  • Knowledge of MS Office Suite, ERP systems
  • Occasional travel, valid passport and driver’s license required
  • Occasional overtime and weekend work may be required
  • Understanding of electro-mechanical concepts is required

Benefits

  • Remote work
  • 401(k) matching
  • Dental insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

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