Log in Sign up free
Apply now

Posted last month

Technical Services Lead

@ Dael Thermal Group

View all jobs Website

Concord, Ontario

10+ years experience
Apply now
SIGNALS

Overview

Dael Thermal Group is hiring a Technical Services Lead to review completed HVAC/R field work, guide technicians, and build quotations for customers. The role is office-based, requires a Valid Ontario 313A certificate and a Valid Ontario G1 Gas Technician certificate, and needs at least ten years of commercial or industrial HVAC/R field experience.

Responsibilities:

  • Review service tickets and completed field work for quality and accuracy
  • Advise technicians and clarify technical information
  • Prepare quotes for follow-up and pull-through work
  • Communicate with customers on quoted work and follow up
  • Report quality issues to management

Requirements summary:

  • Valid Ontario 313A Refrigeration and Air Conditioning Systems Mechanic certificate
  • Valid Ontario G1 Gas Technician certificate
  • Minimum ten years of commercial or industrial HVAC/R field experience
  • Experience quoting HVAC/R repair and retrofit work
  • Experience with field service management software such as BuildOps
  • Valid Ontario driver's licence

Tools & skills

BuildOps
Source and dates

Employer career site / ATS feed · greenhouse

Employer posting date
2026-09-30
First seen by our source
2026-10-12
Source record updated
2026-10-12

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentBusiness operations
Experience10+ years
Travelair: none
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish
Licences & certifications313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualific, G1 Gas Technician Certificate, Ontario driver's licence
Driver’s licencerequired

Summary and details written by AI from the posting; the employer’s posting is the authority.

Apply now

Dael Thermal Group

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

HVAC, Combustion, Combustion Food Industry, Refrigeration & Chillers, Preventative Maintenance, Turn-Key Installations

Full company description

Complete industrial and commercial solutions: • Combustion • Refrigeration • Chillers • HVAC • Plumbing • Electrical • Turn-key Installations IMMEDIATE SERVICE. SAFETY. EXPERTISE. Make One Call. We Do It All. Rely on us - 7/24/365. 1-866-401-8800 A desire to serve and the technical expertise to deliver that service go hand in hand. We service all equipment brands and types in commercial and industrial— with a smile, when you need us. With customers across Ontario (and beyond) our expertise spans a broad range of industries, including: • Auto Parts Manufacturing • Food Manufacturing • Service Industries • Property Management • Warehousing • Custom Home Builders • Other Manufacturing Industries • Retail Buildings • Government PROCESSES: Combustion, Refrigeration, HVAC, Energy Management and Environmental Process Solutions. INCENTIVE OPPORTUNITIES: We work collectively with energy rebate incentive programs to ensure the most cost-effective solutions for your turn-key capital projects. EXPERIENCED TEAM: Our licensed technicians have G1, 313A, 313D, 308A, TSSA, and various other health and safety certifications. All employees receive ongoing training and are re-certified annually. Preventative Maintenance Contracts...Turn-key Installations...Critical Situations... WE’RE THERE TO SUPPORT YOU WHEN YOU NEED US! 7/24/365.

LinkedIn followers
830
People associated on LinkedIn
29
Reported office locations
  • Dael Thermal Group, 50 Airview Road, Unit 17, Toronto, Ontario M9W 4P2, CA
  • Simcoe Benchmark, 3- 364 St. Vincent St, Barrie, Ontario L4M 4A5, CA
Other recorded names
  • Dael Thermal Group
  • DAEL Thermal Group Inc.
Specialties
  • HVAC
  • Process Combustion
  • Refrigeration
  • Ventilation
  • Turn-key Installations
  • Heating
  • and Chillers
Profile identifies a recruitment agency
No
View all jobs Website

Complete industrial and commercial solutions: • Combustion • Refrigeration • Chillers • HVAC • Plumbing • Electrical • Turn-key Installations IMMEDIATE SERVICE. SAFETY. EXPERTISE. Make One Call. We Do It All. Rely on us - 7/24/365. 1-866-401-8800 A desire to serve and the technical expertise to deliver that service go hand in hand. We service all equipment brands and types in commercial and industrial— with a…

FieldValue
IndustryConstruction
Company size51-200 employees
HeadquartersToronto, Ontario
Organization typePrivately Held
Year founded1982
SpecialtiesHVACProcess CombustionRefrigerationVentilationTurn-key InstallationsHeatingand Chillers
Open jobs on Jobsy2
LinkedInView page
Job description

POSITION TITLE: Technical Services Lead (TSL)

DEPARTMENT/DIVISION: Service Division

Reports to: VP of Operations

Supervises: N/A

POSITION OVERVIEW:

The Technical Services Lead is responsible for ensuring that the services delivered by DAEL meet the company’s technical and quality standards. This office-based role reviews completed field work, provides technical guidance to technicians, ensures service tickets are accurate and complete, and develops quotations based on technician findings and recommendations.

The Technical Services Lead serves as a critical link between completed field work and final customer invoicing, helping ensure technical quality, accurate documentation, and timely identification of follow-up work.

RESPONSIBILITIES:

  • Review all service tickets including time, materials, pictures, and equipment to ensure the work performed matches the written description and meets industry/company standards
  • Correspond with technicians to clarify any technical information
  • Report quality issues or concerns to management, work through resolutions when applicable/directed
  • Complete quotes based on technician recommendations, unit age/condition, industry standards, and customers’ long-term goals
  • Extract pull-through work from service calls and preventative maintenance visits
  • Perform quality and cost control of all quoted projects throughout scope of work to maintain expected standards
  • Develop meaningful relationships with customers to encourage trust and loyalty
  • Communicate with customers regarding quoted work and provide knowledgeable and insightful information to enable customer to make an informed decision
  • Follow up with customers on quoted work and coordinate with service team if approved
  • Stay current with changing industry standards
  • Work with team members to facilitate calls, manage workflow, and provide a positive customer journey
  • Maintain an organized workspace and properly file documents, updates, and product information so it is readily accessible for reference
  • Work with management to meet company goals and deliverables

MINIMUM QUALIFICATIONS

Education, Licensing & Experience

  • Valid Ontario 313A Refrigeration and Air Conditioning Systems Mechanic Certificate of Qualification in good standing.
  • Valid Ontario G1 Gas Technician Certificate in good standing.
  • Minimum ten (10) years of hands-on field experience in commercial and/or industrial HVAC/R and mechanical service.
  • Demonstrated advanced technical knowledge and ability to diagnose complex HVAC/R and combustion equipment and provide technical guidance to field technicians.
  • Experience scoping and quoting HVAC/R and mechanical repair, replacement and retrofit work, including estimating labour and material requirements.
  • Experience using field service management software (e.g., BuildOps) to review service tickets, equipment history, labour, materials, documentation and job information.
  • Strong working knowledge of applicable Ontario codes, regulations and industry standards.
  • Valid Ontario driver’s licence.

PREFERRED QUALIFICATIONS

  • Industrial HVAC/R and combustion experience.
  • Previous experience mentoring or providing technical support to field technicians.
  • Strong communication, organization and computer skills.

Similar jobs

  • Maintenance Storekeeper

    Concord, ON
    $44k–$67k/yr

    Cascades

    Monitor daily physical inventory levels of critical components and adjust inventory levels as required to always maintain adequate inventories; Manage Repair Parts Inventory and equipment going out for repair and…

  • East York Driver Assistant

    Concord, ON
    $18.15/hrPart Time

    UPS

    Candidates need to lift up to 70 lbs unassisted, work outdoors in all weather on foot, and keep a fast pace. Strong customer service skills and availability for all five weekdays are required.

    Warehouse Worker - Evening

    Concord, ON
    $18.15–$31.31/hrPart Time

    UPS

    Candidates need the ability to lift up to 70 lbs unassisted, full availability Monday to Friday, and the ability to read and memorize postal codes. Prior warehouse experience is not required, and the role suits people comfortable in a fast, physically demanding environment.

    Warehouse Worker - Evening

    Concord, ON
    $18.15–$31.31/hrPart Time

    UPS

    Candidates need to lift up to 70 lbs unassisted and work all five weekdays. They must read and memorize postal codes and cope with a fast-paced, physically demanding job. No prior warehouse experience is required.

  • Account Manager - Plumbing

    Concord, ON

    Noble Corporation

    Candidates need a college diploma or university degree, or equivalent experience, plus proven sales and negotiation skills. They also need strong communication and relationship-building abilities and a valid Ontario driver's licence with a personal vehicle.

  • Staff Software Engineer - Full-Stack, Solution Architecture

    Concord, ON
    Full Time

    Blazesoft: Blazesoft is a leading provider of social gaming solutions in the U.S.

    Candidates need senior or staff full-stack experience with .NET/C# and Next.js/React, plus strong skills in data stores, event-driven systems, API security, containers, Kubernetes and Azure. They must also show fast, reliable delivery with AI coding tools and production monitoring.

    Docker, Kubernetes, Kafka, Redis, MongoDB, PostgreSQL

  • Health and Safety Coordinator

    Concord, ON
    Full Time

    Toromont Cat: Established in 1993, Toromont Cat is a division of Toromont Industries (TSX: TIH), a publically traded, diversified growth company incorporated in…

    2+ YOEToromont Cat needs candidates with a post-secondary diploma or degree in Occupational Health & Safety, HR, Business Administration or a related field, plus at least 2 years in health and safety, training, HR or administrative support. Candidates must be fluent in French and English, comfortable with learning management systems and Microsoft 365, and skilled at handling confidential information.

    UKG Pro Learning, SharePoint, Microsoft Office, Microsoft 365 Copilot

  • Forklift Mechanic

    Concord, ON +2

    Crown Lift Trucks ULC

    Candidates need a high school diploma, a valid driver's licence, and industry-related training or one to two years of experience (preferred). They must read hydraulic and electrical schematics and service manuals, use common hand tools and testing equipment, and communicate well with customers.

    Common hand tools, Electrical/air tools, Torch, Arc welder, Testing equipment, Service vans

Locations & environments

Locations

All of CanadaRemote · Hybrid · On-site · Field

Pro tip: add remote jobs to widen your search.

Exclude locations

Workplace type

Company jobs in these results

These are this company’s jobs loaded in your current search. The company may have more openings.