Posted 21 days ago
Technical Services Representative
@ Atlantic Packaging Products
Ingersoll, Ontario
Overview
Atlantic Packaging Products is hiring a Technical Services Representative, a full-time role based in the Ingersoll, Ontario area with regular travel to customer and Atlantic locations. The role supports customers with trials, troubleshooting and equipment transitions, and works with internal teams on corrugated manufacturing solutions. The posting states a salary of $85,000 to $95,000 per year.
Pay:
$85,000–$95,000 a year
Responsibilities:
- Conduct customer visits and provide technical support during trials and start-ups
- Troubleshoot technical and manufacturing issues with customers
- Coordinate design and manufacturing solutions with internal teams
- Document findings in Technical Service Reports
- Support customer transitions to Atlantic from competitors
Requirements summary:
- Corrugated packaging industry experience required
- Sheet plant or integrated corrugated operation experience required
- Strong technical problem-solving and troubleshooting skills
- Ability to read technical drawings, specifications and test data
- Proficiency with standard business software
- Willingness to travel regularly
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-16
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-16
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Manufacturing & production |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Client sites, Plant or factory, Office |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Background checks | criminal record |
| Perks mentioned | Tuition support |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Atlantic Packaging Products
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We design and manufacture sustainable corrugated packaging to help protect, deliver, market and sell your products.
Full company description
We design, manufacture and deliver innovative corrugated packaging products to customers across multiple markets in both Canada and parts of the US. We’ve been in business for over 75 years, and as leaders in our industry, we pride ourselves on delivering a beyond the box customer experience. Our products and services along with our fully integrated business model allow us to provide customers with a total packaging solution. From design through manufacturing and delivery, our focus is to provide packaging solutions that are tested and proven to protect, deliver and help market our customer’s product. Along with corrugated packaging, we also have capabilities in pre-print, retail packaging & displays, paper bag products, supply chain and inventory management, and 100% recycled linerboard. In Canada, we are strategically positioned with manufacturing and sales locations across Ontario, as well as a strategic partnership with Mitchel-Lincoln in Quebec. In the United States, our capabilities are extended to serve customers through our companies York Container, The StandFast Group, SkyBox Packaging, Champion Container and BlackHawk Corrugated. Get in touch with us and let us show you how we can provide the corrugated supplier solution your business needs. At Atlantic, our expertise is delivering beyond the box.
- LinkedIn followers
- 26,032
- People associated on LinkedIn
- 1,054
- Reported office locations
- 111 Progress Ave, Scarborough, ON M1P 2Y9, CA
- 80 Progress, Scarborough, Ontario, CA
- 195 Walker Dr, Brampton, Ontario L6T 3Z9, CA
- 5711 Atlantic Dr, Mississauga, Ontario L4W 1H3, CA
- 350 Midwest Rd, Toronto, Ontario M1P 3A6, CA
- 333 Progress Ave, Scarborough, Ontario M1P 2Z4, CA
- 118 Tiffield Rd, Scarborough, Ontario M1V 5N2, CA
- 1900 Thickson Rd S, Whitby, Ontario L1N 9E1, CA
- 45 Chisholm Dr, Ingersoll, Ontario N5C 2C7, CA
- 36 Overlea Blvd, East York, Ontario M4H 1B7, CA
- 5055 Taylor Kidd Blvd, Bath, Ontario, CA
- 1474 Fairburn St, Sudbury, Ontario P3A 1N6, CA
- 138 Mt Zion Rd, York, Pennsylvania 17402, US
- 710 Kimberly Dr, Carol Stream, Illinois 60188, US
- 1275 Pollock Pkwy, Mansfield, Ohio 44905, US
- 1455 N Michael Dr, Wood Dale, Illinois 60191, US
- 710 Kimberly Dr - Unit 2, Carol Stream, Illinois 60188, US
- Business categories
- Logistics
- Transportation
- Manufacturing
- Other recorded names
- Atlantic Packaging Products Ltd.
- Specialties
- Visit our website for more information and job opportunities www.atlantic.ca
- Corrugated Packaging
- Pre-print
- Ecommerce Packaging
- Sustainable Packaging
- Recycled Packaging
- Retail Packaging
- Kraft Paper Bags
- Produce Trays
- Shipping Boxes
- Brown Boxes
- Cardboard Boxes
- Pizza Boxes
- Digital Printing
- Beer Boxes
- and Corrugated Trays
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
We design, manufacture and deliver innovative corrugated packaging products to customers across multiple markets in both Canada and parts of the US. We’ve been in business for over 75 years, and as leaders in our industry, we pride ourselves on delivering a beyond the box customer experience. Our products and services along with our fully integrated business model allow us to provide customers with a total…
| Field | Value |
|---|---|
| Industry | Packaging and Containers Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Scarborough, ON |
| Organization type | Privately Held |
| Specialties | Visit our website for more information and job opportunities www.atlantic.caCorrugated PackagingPre-printEcommerce PackagingSustainable PackagingRecycled PackagingRetail PackagingKraft Paper BagsProduce TraysShipping Boxes |
| Open jobs on Jobsy | 25 |
| View page |
“Join us in building Careers and shaping Experiences Beyond the Box”
About Us
At Atlantic Packaging, every box tells a story and yours begins here. As a proudly Canadian-owned company with over 80 years of excellence in the corrugated packaging industry, with operations across Ontario, Quebec and the United States, we're committed to sustainability, customer excellence and community impact. Since 1945, we've supported local jobs and built a legacy of trust with our customers and team members. At Atlantic, your ideas matter, your growth is supported and your work makes a real impact.
The Opportunity
We are looking for an experienced corrugated packaging professional to join our team as a Technical Services Representative.
This is a hands-on role that combines corrugated manufacturing expertise, technical problem-solving, customer support and operational knowledge. The successful candidate will work closely with customers and Atlantic's Sales, Manufacturing, Quality and Design teams to resolve technical and production challenges, improve product performance and support the successful introduction of new products and processes.
We're looking for someone who understands the corrugated business from an operations and manufacturing perspective. Your background may include Plant Management, Production Management, Operations, Plant or Production Supervision, or Technical Services within the corrugated packaging industry.
Experience in a sheet plant or integrated corrugated operation is required.
This role will be based in the Ingersoll, Ontario area and requires regular travel to customer and Atlantic locations.
What You'll Do
Customer & Technical Support
- Conduct regular customer visits to understand their operations, review product performance, address concerns and strengthen working relationships.
- Provide hands-on technical support during customer trials, start-ups and problem-resolution activities.
- Assess customer processes, equipment, carton quality and packaging requirements.
- Troubleshoot technical and manufacturing issues and work with customers to identify practical solutions.
- Support customer transitions to Atlantic from competitors and help ensure a smooth implementation.
- Provide technical input on equipment, carton design, converting processes and packaging requirements.
- Act as a technical resource and ambassador for Atlantic with existing customers and support opportunities for future business.
Corrugated Manufacturing & Operations
- Apply your knowledge of corrugating, converting and carton manufacturing to determine the optimal manufacturing approach for customer requirements.
- Work with Sales, Operations, Quality and Design to ensure customer specifications and requirements align with Atlantic's manufacturing capabilities.
- Coordinate design improvements and manufacturing solutions with internal teams.
- Support customers transitioning to automated or replacement equipment through needs assessment, equipment selection input, trial coordination and start-up support.
- Troubleshoot equipment and process-related issues and recommend appropriate solutions.
- Work with steel die suppliers and internal teams on best practices and standard requirements for Atlantic manufacturing.
- Coach employees and provide guidance on best practices when dealing with challenging operational requirements.
- Identify and participate in cost-saving and continuous-improvement opportunities for customers and Atlantic operations.
Cross-Functional Collaboration
- Consult with Manufacturing, Quality, Design and Sales teams to analyze technical issues and determine the best solution.
- Coordinate and follow through on customer projects that transition to Atlantic.
- Document customer visits, findings and recommendations in Technical Service Reports and communicate follow-up requirements to the appropriate internal teams.
- Support trials, new product introductions and process improvements through to successful implementation.
- Stay current with developments in corrugated packaging, equipment, converting processes and industry practices.
- Participate in special projects and other initiatives as assigned.
What You Bring
Required
- Experience in the corrugated packaging industry is required.
- Experience in a sheet plant or integrated corrugated operation is required.
- Strong understanding of corrugating, converting, carton manufacturing and packaging performance requirements.
- Hands-on understanding of plant, production or manufacturing operations.
- Strong technical problem-solving and troubleshooting abilities.
- Ability to understand customer requirements and translate them into practical manufacturing solutions.
- Strong communication and relationship-building skills.
- Ability to work effectively with Operations, Quality, Sales and Design teams.
- Ability to read and interpret technical drawings, specifications and test data.
- Proficiency with standard business software and reporting systems.
- Ability and willingness to travel regularly to customer and Atlantic locations.
Experience That Would Be an Asset
We welcome candidates with a range of experience within corrugated manufacturing, including:
- Plant Manager or Assistant Plant Manager
- Production Manager or Operations Manager
- Plant Supervisor or Production Supervisor
- Operations Supervisor or Production Superintendent
- Technical Services or Technical Support
- Senior manufacturing or converting roles within a corrugated operation
Experience leading teams is an asset, but direct people-management experience is not required if you have strong hands-on corrugated manufacturing knowledge and the ability to work effectively with customers and internal teams.
What We Offer
- Comprehensive health, dental and vision coverage (dependents included)
- Teamwork-focused culture with sustainability initiatives and social events
- A culture of appreciation through a point-based recognition program
- Opportunities for advancement and internal movement
- Education assistance for continuous skill development
- Academic scholarships for employees' children
- Safety equipment and PPE support program
Inclusion and Accessibility
Atlantic Packaging is committed to fostering an inclusive, accessible and respectful environment for all candidates. If you require accommodation during the hiring process, please contact our Talent Acquisition team—we're here to support you.
We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested, only those selected for an interview will be contacted.
Please Note
Candidates who are 18 years or older are required to complete a criminal and background check. Details will be provided through the application process.
Hiring Range: $85,000–$95,000 per year A candidate's experience and knowledge may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy.
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