Posted 60 months ago
Technical Support Engineer
@ Yoush Consulting
Toronto, Ontario
Overview
Yoush Consulting is hiring a full-time Technical Support Engineer for a Canadian start-up in Toronto (remote arrangement). The role provides technical support to clients, builds self-help content, and maintains company IT systems, with occasional testing and product work.
Responsibilities:
- Respond to customer support requests in a timely manner
- Investigate and resolve technical issues before escalation
- Develop user documentation, knowledge base and self-help content
- Install, configure and maintain company products and IT systems
- Contribute to product testing and development on occasion
Requirements summary:
- Excellent English communication, verbal and written
- Experience in technical support, server administration or other IT fields
- Scripting skills in Python, Perl or Bash
- Knowledge of HTTP(S), SMTP, TLS and DNS
- Experience configuring Linux and Windows servers
Tools & skills
Source and dates
Source type not verified · zoho
- Employer posting date
- 2021-12-08
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Yoush Consulting
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Subject Matter Experts for the Digital age
Full company description
Welcome to Yoush Consulting: Your Trusted IT Project Management and Staff Augmentation Partner. With over two decades of industry experience, we have been successfully serving the needs of Small and Mid-Size (SMB) companies across various sectors. Our mission is simple: to help organizations deliver seamless IT projects by bridging the skills gap and providing expert IT professionals.
- LinkedIn followers
- 1,638
- People associated on LinkedIn
- 4
- Reported office locations
- 7030 Woodbine Ave, suite 500, Markham, Ontario L3R 6G2, CA
- Business categories
- Information Technology
- Consulting
- Software
- Business Intelligence
- Other recorded names
- Yoush Consulting
- Specialties
- Application Development
- Data Services
- Business Intelligence
- Quality Assurance
- IT Staffing
- IT Staff Augmentation
- Big Data Architect
- Data Analytics
- Artificial Intelligence
- Project Management
- Cloud Solutions
- and Business Analyst
- Profile identifies a recruitment agency
- Yes
Welcome to Yoush Consulting: Your Trusted IT Project Management and Staff Augmentation Partner. With over two decades of industry experience, we have been successfully serving the needs of Small and Mid-Size (SMB) companies across various sectors. Our mission is simple: to help organizations deliver seamless IT projects by bridging the skills gap and providing expert IT professionals.
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 11-50 employees |
| Headquarters | Markham, Ontario |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | Application DevelopmentData ServicesBusiness IntelligenceQuality AssuranceIT StaffingIT Staff AugmentationBig Data ArchitectData AnalyticsArtificial IntelligenceProject Management |
| Open jobs on Jobsy | 61 |
| View page |
Yoush Consulting is excited to partner with a Canadian start-up to help build their next global success. We are hiring the best talent in Information Technology in Toronto, and across several European countries. If you wish to be part of a global success story building life changing technologies that help millions of people living a healthier life, then you must contact us.
Technical Support Engineer (Perm "Toronto-REMOTE")
This is a central and dynamic position within the organization. The candidate will provide technical support to current and prospective clients, contribute to the development of self-help content, and provide technical support related to company IT systems. Great communication, time management, and social skills are essential as you will be responsible for managing a variety of support matters while providing excellent “customer” service. You may be asked to contribute to the software testing or bug fixes, and installing and configuring company products.
Responsibilities
o Respond to incoming support requests from customers in a timely manner
o Investigate and resolve technical support issues prior to escalation
o Develop user documentation, knowledge base, and other self-help content
o Provide pre-and post-sales technical support to sales and marketing staff
o Be proactive and help customers plan for their needs and future demand
o Install, configure and maintain company products and IT systems
o Contribute to product testing and development activities on some occasions
Qualifications
o Must have excellent English communication skills; both verbal and written
o Must have experience in technical support, server administration, or other IT fields
o Ability to troubleshoot web application using Chrome DevTools or similar tools
o Demonstrable skills with scripting languages such as Python, Perl, or Bash
o Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS
o Experience with configuring Linux and Windows server environments
o Experience with server virtualization, configuration, and maintenance
o Experience with database administration
Nice-to-have
o Experience using or developing software for medical imaging
o Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)
o Thorough understanding of the latest security principles, techniques, and protocols
o Good problem-solving skills and ability to work under pressure
o Ability to participate in multiple projects concurrently
o Excellent communication skills (verbal, written, and presentation)
o Ability to understand new technologies quickly is essential
o Good interpersonal skills and customer-focused mindset
Requirements
Qualifications
o Must have excellent English communication skills; both verbal and written
o Must have experience in technical support, server administration, or other IT fields
o Ability to troubleshoot web application using Chrome DevTools or similar tools
o Demonstrable skills with scripting languages such as Python, Perl, or Bash
o Working knowledge of networking protocols, such as HTTP(S), SMTP, TLS, and DNS
o Experience with configuring Linux and Windows server environments
o Experience with server virtualization, configuration, and maintenance
o Experience with database administration
Nice-to-have
o Experience using or developing software for medical imaging
o Experience with using software development tools and methods (source control, unit testing, bug tracking, continuous integration, etc.)
o Thorough understanding of the latest security principles, techniques, and protocols
o Good problem-solving skills and ability to work under pressure
o Ability to participate in multiple projects concurrently
o Excellent communication skills (verbal, written, and presentation)
o Ability to understand new technologies quickly is essential
o Good interpersonal skills and customer-focused mindset
Journal
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