Posted 2 hours ago
Technical Support Representative
@ Kelly Services
London, Ontario
Overview
Kelly Services is hiring a full-time Technical Support Representative on a two-year contract, 100% onsite in London, Ontario. The role provides first-level technical support to colleagues by phone and email, troubleshooting, ticketing and escalating issues. Work runs on rotating 24/7/365 shifts that change every two weeks, at $21.50/hour for day shifts plus shift premiums.
Pay:
$21.50 an hour
Responsibilities:
- Répondre aux appels et courriels de soutien technique des collègues
- Dépanner les problèmes et créer des billets détaillés
- Escalader les incidents et assurer le suivi jusqu'à résolution
- Signaler les pannes touchant plusieurs utilisateurs
Requirements summary:
- Diplôme d'études secondaires
- Environ un an d'expérience pertinente
- Maîtrise de Microsoft 365 et du matériel informatique de base
- Disponibilité pour un horaire rotatif incluant soirs, fins de semaine et nuits
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-11-10
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kelly Services
| Field | Value |
|---|---|
| Open jobs on Jobsy | 108 |
Technical Support Representative
Location: 100% onsite, London ON
Contract: 2 years
Schedule: Rotating shifts in a 24/7/365 operation; shifts change every two weeks
Pay: $21.50/hour for day shifts, plus shift premiums
The opportunity
We’re looking for a tech-savvy, customer-focused Technical Support Representative to provide first-level technical support to colleagues. You’ll respond to questions and technical issues, document cases accurately, and work with other support teams to help restore service quickly.
This role is fully onsite in London. Candidates must be available to work all shift types, including evenings, weekends, and overnight shifts.
What you’ll do
- Respond to incoming calls and emails from colleagues seeking technical support.
- Troubleshoot issues and create accurate, detailed tickets.
- Escalate issues to the appropriate support groups and follow up until they’re resolved.
- Identify outages or issues that could affect multiple users and escalate them promptly.
- Keep colleagues informed with timely updates.
- Follow established procedures and contribute ideas to improve support processes.
- Build knowledge of business applications, tools, and support procedures.
What you bring
- High school diploma.
- Approximately one year of related experience; a technical support or technical call centre background is an asset.
- Strong customer service, communication, and problem-solving skills.
- Above-average computer and navigation skills.
- Working knowledge of Microsoft 365, including Word, Excel, OneNote, and PowerPoint.
- Basic understanding of PC hardware and components.
- Typing speed of at least 35 words per minute.
- Ability to work independently and collaborate effectively with colleagues and other teams.
- Availability to work a rotating schedule covering days, evenings, weekends, and overnight shifts.
Nice to have: Experience with ticketing systems, a technical degree, or relevant IT certifications.
10478400
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