Posted 18 days ago
Technical Support Representative – RSEC Team (Canada)
@ Armstrong Fluid Technology
Toronto, Ontario
Overview
Armstrong Fluid Technology is hiring a full-time Technical Support Representative for its RSEC Team in Scarborough, ON, in person. The role provides pre-sale technical support for HVAC and hydronic systems to internal sales and customers across Canada, and works across departments on solution offerings and customer feedback.
Responsibilities:
- Provide pre-sale technical support for HVAC and hydronic products across Canada
- Troubleshoot and resolve technical issues with ownership
- Collaborate with Sales Engineering, Product Management and R&D on solution offerings
- Capture solutions and customer feedback in internal systems
- Develop training sessions, FAQs and technical best-practice guides
Requirements summary:
- College diploma or degree in mechanical, electrical or HVAC engineering
- 2-3 years in technical support, HVAC or hydronic systems
- Familiarity with centrifugal pumps and heat exchangers
- Knowledge of BACnet or Modbus is a strong asset
- Proficiency in Microsoft Office and technical documentation tools
Tools & skills
Source and dates
Employer career site / ATS feed · bamboohr
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (required), Bachelor’s degree (required) |
| Fields of study | Mechanical Engineering, HVAC Technology, Electrical Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Armstrong Fluid Technology
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A global leader & innovator in HVAC, Plumbing & Fire Safety intelligent fluid-flow solutions.
Full company description
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced solutions that leverage edge computing, IoT, machine learning, digital twin technology and demand-based control, Armstrong provides and protects efficiency in building mechanical systems, approaching energy optimization as a whole-building challenge and advancing the practice of full lifecycle management. Focusing on HVAC, Plumbing, Gas Transmission and Fire Safety applications, we provide energy-efficient, cost-effective solutions and performance management services to building and facility professionals around the world. In May 2021, in recognition of our leadership in energy efficiency, carbon footprint reduction and environmental stewardship, Armstrong Fluid Technology received a Queens Enterprise Award for Sustainability. The company has also been named one of 2022’s Best Managed Companies. As a recipient of a Best Managed award for 20 years, Armstrong continues to hold Platinum status in the program. We are proud of the rich tapestry of ethnicity, origin and gender in our employees that makes us stronger every day. We value diversity and build teams with a variety of skills, competencies and backgrounds.
- LinkedIn followers
- 152,743
- People associated on LinkedIn
- 1,212
- Reported office locations
- 23 Bertrand Avenue, Toronto, Ontario M1L 2P3, CA
- Wolverton Street, Manchester, Greater Manchester M11 2ET, GB
- 93 East Avenue, North Tonawanda, New York 14120-6594, US
- #59, First floor, 3rd Main, Margosa Road, Malleswaram, Bangalore 560 003, IN
- No. 1619 Hu Hang Road, Xi Du Township, Feng Xian District, Shanghai 201401, CN
- Business categories
- Web Design
- Marketing
- Manufacturing
- Other recorded names
- Armstrong Fluid Technology
- Specialties
- Fluid Flow Systems
- Integrated Plant Packages
- Heat Transfer
- Fire Pumps & Systems
- Variable Speed & Design Envelope Pumps
- HVAC efficiency
- Intelligent
- Connected Building Solutions
- Data Centers
- District Energy
- Commercial and facilities
- and Energy upgrades and retrofits
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
With eight manufacturing facilities on four continents, and employees around the world, Armstrong Fluid Technology is celebrating 90 years of being known as an innovator in the design, engineering and manufacturing of intelligent fluid flow equipment, control solutions and optimization technologies. In the shift toward digitalization and integration of fluid-flow systems, Armstrong leads the industry. With advanced…
| Field | Value |
|---|---|
| Industry | Industrial Machinery Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1934 |
| Specialties | Fluid Flow SystemsIntegrated Plant PackagesHeat TransferFire Pumps & SystemsVariable Speed & Design Envelope PumpsHVAC efficiencyIntelligentConnected Building SolutionsData CentersDistrict Energy |
| Open jobs on Jobsy | 65 |
| View page |
Title: Technical Support Representative – RSEC Team (Canada)
Reports to: Manager, North America Regional Sales Enablement Center
Location: Scarborough, ON (In-Person)
Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet.
As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we're creating a legacy that goes beyond business—one that's changing the world for the better.
In this role, you'll provide responsive, technically sound, and customer-focused support to internal and external partners across Canada, directly contributing to customer satisfaction, product innovation, and knowledge sharing across the RSEC network.
Key Accountabilities
Technical Support & Application Engineering
- Provide pre-sale technical support and product assistance for Armstrong's HVAC and hydronic systems to internal sales and external customers throughout Canada.
- Take ownership of technical issues, ensuring resolution with a high degree of responsibility and professionalism.
- Collaborate across departments (e.g., Sales Engineering, Product Management, R&D) to develop and propose optimal solution offerings for customers such as sales agencies, consulting engineers, and contractors.
- Capture solutions and technical decisions in internal systems for traceability and knowledge sharing.
- Participate in or lead technical project teams related to strategic initiatives and product development as requested by the management team.
- Assist in developing and maintaining departmental policies, procedures, and support documentation.
Customer Engagement & Feedback Integration
- Build strong relationships with sales teams and customers by delivering consistent and responsive technical support.
- Analyze customer feedback and field experience to recommend improvements to Armstrong's product offerings.
- Maintain up-to-date records on customer interactions, competitor insights, and product issues to support continuous improvement and product positioning.
- Support company marketing and product initiatives by sharing relevant technical and customer insights.
- Provide occasional internal product training sessions and contribute to the development of technical tools and resources.
Cross-Functional Collaboration & Contribution
- Participate in RSEC team discussions and alignment meetings across the Americas.
- Support special technical projects as assigned by management.
- Maintain a proactive mindset, striving for increased business agility, faster response times, and enhanced service quality.
- Collaborate on the creation and refinement of internal technical materials, FAQs, and best-practice guides.
What We're Looking For
Education and Experience
- College diploma or university degree in Mechanical Engineering, HVAC Technology, Electrical Engineering, or a related technical field.
- 2-3 years of experience in technical support, HVAC, hydronic systems, or mechanical building systems.
- Familiarity with centrifugal pumps, heat exchangers, and general HVAC applications.
- Knowledge of building automation systems and communication protocols (e.g., BACnet, Modbus) is considered a strong asset.
Technical Skills
- Proficient in Microsoft Office Suite and technical documentation tools.
- Strong troubleshooting and root cause analysis capability.
- Working knowledge of HVAC application engineering (HVAC Hydronic Systems) and design principles.
Soft Skills
- Excellent analytical and problem-solving skills with the ability to break down complex technical issues.
- Effective communication and interpersonal skills, with a strong customer service orientation.
- Self-motivated, organized, and capable of managing multiple tasks in a dynamic, collaborative, in-person environment.
Why Armstrong Fluid Technology?
By joining us, you'll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You'll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow's solutions today.
The RSEC Team represents a vital component of Armstrong's global technical and sales support structure. As part of this team in Canada, you'll contribute directly to customer success, product excellence, and market leadership—while gaining exposure to cross-functional innovation and real-world technical challenges. This role offers an opportunity to grow your expertise and influence product performance at a meaningful scale.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.