First seen by our source: just now
Technical Support Representative (CX)
@ Parker Hannifin
Milton, Ontario
SIGNALS
Overview
Parker Hannifin is hiring a Technical Support Representative for its Customer Experience team in Milton, ON. The role provides technical product application and selection support, order conversions and CRM-based customer service across hydraulics, pneumatics and fluid connectors. The posting requires 4 days in person with an option of 1 day remote per week, a hiring range of $80,000 to $90,000, and full-time employment.
Responsibilities:
- Provide technical product application and selection support
- Respond to customer inquiries by phone, email and CRM
- Load new part numbers and product shop orders into Parker's system
- Cross-reference competitive part numbers
- Support continuous improvement and lean initiatives
Requirements summary:
- Post-secondary education in applied technology or engineering
- 3+ years applied technical product support experience
- Hydraulic product manufacturing support experience
- Fluid Power Certificate an asset
- Bilingual English and French an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-15
- Source record updated
- 2026-11-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
| Fields of study | Applied Technology, Engineering |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Parker Hannifin
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
Job description
Position Summary
At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges.
The Customer Experience team is looking for a candidate to fill the role of a Technical Support Representative. The successful candidate will be responsible for delivering premier service and support to our customers. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance to ensure a positive customer experience.
This role reports from our Milton, ON headquarters and requires 4 days in person with the option of 1 day remote in a week
Hiring Range: $80,000 - $90,000
Please Note: This role is not related to Information Technology (IT) rather it supports our Customer Experience (CX) team with product applications and selection
Responsibilities
Specializing in technical support, you will be providing customer support in one or more of the following disciplines:
Education and Experience Requirements:
Parker encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Parker Canada Human Resources Department.
At Parker, we play a pivotal role in applications that change our world. We are in almost everything that moves. With our wide range of technologies, including in the clean tech space, we help our customers solve their most complex engineering challenges.
The Customer Experience team is looking for a candidate to fill the role of a Technical Support Representative. The successful candidate will be responsible for delivering premier service and support to our customers. In this role, you will be the first point of contact for our customers, providing timely, accurate, and professional assistance to ensure a positive customer experience.
This role reports from our Milton, ON headquarters and requires 4 days in person with the option of 1 day remote in a week
Hiring Range: $80,000 - $90,000
Please Note: This role is not related to Information Technology (IT) rather it supports our Customer Experience (CX) team with product applications and selection
Responsibilities
Specializing in technical support, you will be providing customer support in one or more of the following disciplines:
- Industrial & Mobile Hydraulics
- Truck Hydraulics
- Pneumatics
- Fluid Connector Products
- Hydraulic/Pneumatic Cylinders
- Provide technical support to customers; assist with product applications and selection, including competitive part number cross-referencing, and preparing build conversions
- Respond to internal and external customer inquiries via phone, email, and CRM, maintaining a high level of customer satisfaction
- Assist customers with product applications and selection, including competitive part number cross-referencing
- Load new product part numbers and product shop orders (conversions) into Parker’s operating system
- Communicate effectively with all internal and external customers
- Develop and maintain strong relationships with source divisions
- Identify tactical lean opportunities and contribute to continuous improvement initiatives within the department
- Understand and support the Parker WIN Strategy
Education and Experience Requirements:
- Post-secondary education in Applied Technology or Engineering required
- Minimum 3 years of related work experience with applied technical product support
- Previous experience working in a manufacturing support team related to Hydraulic products
- Fluid Power Certificate considered an asset
- Technical experience with hydraulic systems, pneumatic systems, and fluid connector products
- Proficient in reading technical drawings and specifications
- Advanced computer skills including Microsoft Excel, Word, and PowerPoint
- Experience working with a CRM platform (Sales Force)
- Excellent written, verbal, and interpersonal communication skills for effective interaction with internal and external contacts
- Strong organizational skills with the ability to prioritize, take ownership, problem-solve, and be proactive in a team environment
- Ability to adapt to change and act as a change agent
- Superior follow-up and attention to detail
- Ability to work independently with minimal supervision
- Bilingual in English and French is an asset
Parker encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Parker Canada Human Resources Department.
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