Ticket & Retail Sales Agent

Hornblower Group is a global leader in experiences and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water-based experiences (dining and sightseeing cruises), land-based experiences (walking and food tours) and ferry and transportation services. City Experiences, Hornblower Group’s premier experience division, offers land- and water-based experiences as well as ferry and transportation services. Hornblower Group’s subsidiaries include Hornblower Marine, which provides vessel outhaul and maintenance services at Bridgeport Boatworks in Bridgeport, Connecticut, and Seaward Services, Inc., a marine services company specializing in the operation, maintenance and repair of government and privately owned vessels. Additionally, Anchor Operating System, LLC, a Hornblower Group subsidiary and independent entity, provides reservation, ticketing and website integration services for clients in the transportation, tourism and entertainment industries. Today, Hornblower Group’s global portfolio covers over 10 countries, over 50 U.S. cities and serves more than 20 million guests annually. Headquartered in Orlando, Florida, Hornblower Group’s additional corporate offices reside in San Francisco, California; Boston, Massachusetts; Chicago, Illinois; London, United Kingdom; New York, New York; Dublin, Ireland; and across Ontario, Canada. For more information, visit hornblowercorp.com.

Position Summary:

The successful Ticket & Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. The Ticket & Retail Sales Attendant reports directly to the Ticket & Retail Sales Manager.

Please note this is a seasonal/contract position.

Crew Benefits:

• Competitive Wage
• Retention Bonus - up to $500.00!
• Complimentary Cruise Tickets & Uniforms
• Crew Recognition Awards
• Crew Referral Program - up to $200.00 per referral
• Crew Events
• Paid Training

Duties and Responsibilities:

• Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers
• Explain products or services and prices, and answer questions from guests
• Collect outstanding balances for reservations, and collect payment vouchers from third party distributors
• Make and confirm cruise reservations using telephones, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available
• Resolve customer complaints regarding booking, ticketing and special boarding needs
• Address guests by name and recognize their special occasions
• Assist with retail inventory and stocking shelves
• Explain and advertise local products sold in gift shop
• Use Point of Sale system to cash out guests cruise tickets and retail items purchased
• Contact guests about changes to their cruise date, time or departure location
• Follows all safety policies, departmental policies, and service standards
• Adheres to all health and safety regulations
• Additional job duties as assigned

Requirements & Qualifications:

• O.S.S.D. or equivalent as recognized by the Ministry of Education
• Must have a minimum of one (1) year customer service experience
• Required to use computers and computer applications such as Microsoft Word & Excel
• Must have excellent oral communication skills – expression, listening and comprehension
• Must be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form
• Cash handling / basic math skills are required; agents collect money from guests, and return proper change
• Must be reliable, responsible, and dependable
• Will work for extended periods without sitting
• Will be required to be available for work on all major holidays
• Ability to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)
• Must possess a service orientation
• Must be careful about details and thorough in completing tasks
• Must deal calmly and effectively with high-stress situations
• If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire)

City Cruises Canada does not use AI technology in any part of the recruitment process.

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Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences. City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.