Ticketing Administrator

Job ID: 2026-57
Job Type: Full-time
Job Status: Open Vacancy
Location: Niagara Falls, ON (On-site)
Compensation Range: $74,558.68 to $88,953.97 per annum

Application Deadline: November 23, 2026

Join the Team Behind One of the World’s Most Iconic Destinations

At Niagara Parks, every day brings an opportunity to work somewhere extraordinary. As a self‑financed agency of the Ontario Ministry of Tourism, Culture and Gaming, we are the caretakers of 56 kilometers of breathtaking landscapes from Lake Erie to Lake Ontario and the hosts of millions of visitors from around the world.

Our vision is ambitious: to become one of the most spectacular parks in the world. And we’re well on our way thanks to the passionate, enthusiastic, and caring people who power our organization. From attractions and retail to heritage, culinary, and golf operations, our career paths are as diverse as the lands we protect.

What You’ll Do

Under the direct supervision of the Ticketing Manager and within established policies, procedures and guidelines, the Ticketing Administrator, working under the guidance of the Ticketing Manager will complete changes and developments to the ticketing operations. The successful applicant will be responsible for set up, pricing, configuration, testing and troubleshooting of ticketing products and providing general support to the user group.

The Ticketing Administrator will:

• With the support of the Ticketing Manager, acts as subject matter expert for the Accesso Ticketing system and provides tier 1 support for Accesso users throughout the organization for day-to-day troubleshooting.
• Under the guidance of the Ticketing Manager, oversee administration of the ticketing point of sale system including product configuration, user review, user creation, permissions, access controls, dynamic pricing, discounting, timeslot and capacity management, admission ticket development, receipt printing, confirmation (and other) developed letters etc.
• Work with Business Development / Operations / Finance / Marketing / Group Sales / IT for new or changing ticket products.
• Create and modify items/products using the ticketing software to meet business requirements.
• Develop expertise in the creation / analysis of ticketing reports.
• Develop listings as required for sale through the Accesso online store.
• Collaborate with Online Travel Agent partners to support product integration.
• Working with the Ticketing Manager, participate in any required testing to implement ticketing software version upgrades.
• Communicate ticketing changes / processes, as required to ticketing stakeholders.
• Participate in training opportunities to update knowledge of changing ticketing product features, and the point-of-sale system (of record) roadmap.
• Creates and maintains documentation for user manuals as well as for configuration purposes.

What You’ll Bring

Education:

• Completion of a College and / or University Degree in Accounting, Commerce or a related discipline.
• Project Management Certification or experience skills would be an asset.
• Strong attention to detail is critical.
• Effective oral and written communication skills including effective presentation skills, good organizational and planning skills.
• Professionalism with ability to act with tact, diplomacy and confidentiality.

Experience:

• Understanding of pricing of attractions, Bus Licences and on-line sales platforms related to the tourism industry.
• Understanding of how pricing relates to financial revenues and accounts receivable.
• Experience with ticketing solutions (specifically with the Accesso Ticketing System) would be an asset.
• Experience in ecommerce, online ticketing, online stores, and ticket sales is an asset.
• Experience in SQL SRSS to produce ticketing reports is an asset.
• Experience with Google Analytics is an asset.
• Advanced skills in Microsoft Office.

Why You’ll Love Working Here

We offer a comprehensive total rewards package to support your health, wellbeing, and financial security including:

• Employer‑matched Defined Benefit Pension Plan
• Extended health, dental, and vision coverage
• Life and disability insurance
• Vacation entitlements and paid time off
• Employee Family Assistance Program (EFAP)
• Professional development and growth opportunities
• Discounts at Niagara Parks retail, culinary, and golf locations
• Complimentary passes to Niagara Parks attractions to share with family and friends
• Free entry at Niagara Parks attractions
• Access to the Attractions Ontario Reciprocal Program
• Exclusive Perkopolis discounts
• Free transportation on the WEGO Green Line and Falls Incline Railway

Our Commitment to Accessibility & Inclusion

Since 1885, Niagara Parks has been dedicated to preserving and enhancing the natural and cultural beauty of the Niagara River corridor for future generations. We are proud to be an equal opportunity employer committed to diversity, inclusion, and accessibility.

We provide a transparent, inclusive and barrier free hiring process consistent with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). If you require an accommodation to address specific needs related to Code protected grounds, please contact us.

For questions about the collection or use of your personal information, or to request an alternate application format, contact us at 905‑295‑4377 ext. 0 or [email protected].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

The Niagara Parks Commission uses AI-assisted tools to help organize and screen resumes based on limited factors such as keywords and role related terms. AI results are only a preliminary aid. Final decisions are made by human reviewers to ensure fair and accurate hiring decisions.