Tram Operations Manager, Jasper Skytram

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the Jasper SkyTram in Jasper National Park, this role offers landscape surrounded by stunning mountain views and endless mountain adventure.

You will be driving operational excellence through hands-on management and proactive communication. You’ll lead a team of up to 20, overseeing lift operations personnel with a sharp eye on safety and a strong commitment to guest experience. Your ability to anticipate challenges will help the team stay one step ahead.

ROLE & RESPONSIBILITIES

• Oversee daily tram operations, ensuring safe, efficient, and reliable service in accordance with company policies, operational procedures, and applicable safety regulations.
• Monitor operational conditions, including weather, tram performance, and guest visitation, to support informed decision-making.
• Ensure accurate operational records are maintained in compliance with regulatory, safety, and insurance requirements.
• Identify opportunities to improve operational efficiency, safety standards, and the overall guest experience.
• Support emergency preparedness, incident response, and the implementation of emergency procedures.
  

Team Leadership, Training & Development

• Lead, motivate, and support the Lift Operations team, fostering a positive, professional, and safety-focused work environment.
• Oversee recruitment, onboarding, training, and ongoing development of team members.
• Manage employee scheduling, payroll, and workforce planning to maintain appropriate operational coverage.
• Provide regular coaching, performance feedback, and evaluations to support individual and team development.
• Ensure team members are knowledgeable and confident in operational procedures, safety protocols, and guest service expectations.

Health, Safety & Regulatory Compliance

• Promote a proactive culture of health and safety across all departments.
• Chair the Health & Safety Committee, coordinating meetings, inspections, and follow-up actions.
• Ensure compliance with applicable occupational health and safety regulations, company policies, and operational safety standards.
• Identify workplace hazards, assess risks, and implement corrective and preventative measures.
• Support incident reporting, investigations, and the continuous improvement of workplace safety practices.

Facility & Equipment Maintenance

• Support the upkeep and maintenance of tram facilities, buildings, and operational equipment.
• Conduct minor repairs and troubleshooting within the scope of training and authorization, and coordinate additional maintenance support as required.
• Proactively identify maintenance concerns and ensure they are communicated and addressed in a timely manner.
• Collaborate with maintenance personnel and external contractors to minimize operational disruptions.
• Maintain a clean, safe, and functional environment for both guests and team members.

Operational Reporting & Administration

• Prepare and maintain accurate operational reports, including weather trends, visitation numbers, tram downtime, and operational performance.
• Analyze operational data to identify trends, assess performance, and recommend improvements.
• Maintain organized documentation and records to support operational compliance and business requirements.
• Ensure effective communication of operational updates, challenges, and priorities to relevant departments and leadership.

Financial Management & Business Planning

• Monitoring and developing of annual Tram Operations operational budgets
• Monitor departmental expenses and identify opportunities for cost efficiency while maintaining operational and safety standards.
• Contribute to annual business planning, operational improvement initiatives, and strategic objectives.
• Support future development and redevelopment projects, including operational planning and implementation.

Transportation & Logistics

• Coordinate staff transportation logistics to support daily operational requirements.
• Collaborate with local transportation providers to maintain reliable schedules and efficient transportation services.
• Monitor transportation needs and proactively address scheduling challenges or service disruptions.
• Work with internal departments to ensure transportation arrangements align with staffing requirements and operational priorities.

Cross-Departmental Collaboration & Guest Experience

• Collaborate with department leaders to maintain effective communication, coordination, and consistency across daily operations.

• Build and maintain positive working relationships with external contractors, transportation providers, and business partners.

• Support operational decisions and initiatives that enhance the overall guest experience.

• Ensure tram operations align with Jasper SkyTram and Pursuit hospitality standards and organizational objectives.

• Represent Jasper SkyTram and Pursuit professionally, demonstrating accountability, leadership, and a commitment to operational excellence.

• Perform additional duties as assigned to support the overall success of the operation.

Required Skills & Qualifications

• Tourism & Hospitality Diploma an asset.
• 1-2 years of previous tourism hospitality experience, in a Supervisory capacity
• Proven ability to lead.
• Physically capable of lifting up to 50 lbs.
• Proficient in Microsoft office 365.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Arial lift industry or related experience is an asset
• Strong Hospitality skills with a professional, approachable demeanor.
• Positive, calm, and reliable under pressure in dynamic outdoor environments.
• Team-oriented leader and collaborator, able to both give and receive direction.
• Proactive and observant, with the initiative to identify and complete tasks independently.
• Self-aware and committed to continuous learning and development.
• Confident problem-solver with the ability to coach service excellence in others.
• Comfortable working at heights up to 70 meters

#LI-EB1

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.