Transcription Services Representative (Canada)

Transcription Services Representative

Job Description

At Veritext, we focus on the details – so legal teams can focus on the case.

About the role:

Our clients count on us to make the legal process seamless and efficient from scheduling court reporters and legal videographers to ensuring transcripts are delivered on time and flawlessly accurate. As a Transcription Services Representative/Associate (Canada), you'll assist with court transcription orders.

*This role will be filled at the Representative or Associate level, depending on experience.

What you'll get to do:

• Inputting important information into a spreadsheet regarding the production of each audio recording received, transcriptionist information, and delivery of same.
• Downloading and checking new jobs coming in (correct audio and time estimates).
• Reviewing transcripts.
• Receive and download audio/paperwork. Review paperwork and audio.
• Enter requests into tracking sheet.
• Assign work to transcriptionists and upload.
• Received completed transcripts and review for completion.
• Create PDF document of transcript.
• Advise invoicing of page counts.
• Assisting with court transcription orders.
• Other duties as assigned.

The kind of teammate we’re looking for:

• Excellent time management skills, organizational skills, and the ability to multi-task and prioritize work.
• Ability to communicate with all members of the public, government personnel, transcriptionists, and clients.
• Knowledge of numerous programs including, Access, Word, PDF, Excel is an asset
• Be courteous and helpful to all office staff, and any outside parties, including clients.
• Handle sensitive information in a confidential manner.
• Excellent written and verbal communication skills.
• Previous customer service is an asset.

What’s in it for you:

• Competitive compensation and total rewards package ($20 - $23/hr CAD)
• Comprehensive medical, dental and vision insurance
• Paid Time Off to rest, relax and pursue special interests outside of work (8 paid holidays, 4 personal days, vacation, sick and discretionary time)
• Robust suite of mental health benefits with little to no fee for you (and your household members) to support overall mental wellbeing and provide sufficient access to high quality support from board-certified psychiatrists and licensed psychologists/therapists (app based, virtual counseling, daily emails, live and on-demand content, and more)
• Matched RRSP to help you save for your future
• Flexible Spending Accounts (healthcare, dependent care, transit & parking)
• Company-paid life insurance as well as short-term and long-term disability insurance
• Learning and development opportunities to advance both personally and professionally
• Veritext Summer Camp – a fun-filled culture building and learning experience
• Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more!

About Veritext:

Veritext is the global leader in technology-enabled court reporting services and litigation support solutions with a proven track record of industry excellence. For law firms, government agencies and enterprise corporations, we provide access to innovative technologies and remote solutions, the highest-quality network of reporters and legal videographers, unmatched expertise in multiparty and complex litigation, unparalleled client service, and state-of-the-art conference spaces across North America.

Veritext is committed to delivering comprehensive, client-focused legal solutions that address the evolving needs of the legal industry. Our solutions utilize the latest easy-to-use technologies to streamline the deposition process and reliably handle the most complex cases. All of this combined with unsurpassed data security ensures that Veritext clients have the best tools available and the confidence of working with the market leader.

Veritext aspires to create a community based on collaboration, innovation, creativity and belonging. Our collective success depends on the robust exchange of ideas – an exchange that is best when the rich diversity of our perspectives, backgrounds and experiences flourish. To achieve this exchange, it is essential that all individuals and stakeholders feel and experience an environment where they are welcome, safe, secure, and heard. As such, we do not discriminate on the basis of race, color, religion, age, gender identity or expression, national origin, disability, veteran status, sexual orientation, marital status or any other classification protected by Federal, state, or local law. Any information provided will be used only in the compilation of data for EEO/Affirmative Action reporting. Completion of this data is voluntary and will not affect your opportunity for employment and/or terms or conditions of employment.

About this posting:

Compensation ranges, when noted, represent the expected base pay compensation range for this role. Ultimately, a number of factors including, but not limited to, your prior job-related knowledge and experience, geographic location, and qualifications will be considered when determining your pay and we may pay more or less than the posted range.