UKG Project/Solution Lead

Job Type: Permanent
Work Model: Hybrid
Reference code: 133026
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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What will your typical day look like?

As a UKG WFM Lead, your day will revolve around leading project delivery, managing client relationships, and ensuring the success of your team. Here’s what you can expect:

• Solution Leadership: Serve as the primary Solution Lead on UKG WFM projects, guiding the overall design, configuration, and implementation of workforce management solutions tailored to client needs. Lead requirements gathering, design sessions, solution demonstrations and testing cycles to ensure alignment with business objectives.
• Client Collaboration: Act as the primary liaison with the client project lead, building trusted relationships and facilitating open communication to ensure project goals are met. Lead client presentations and workshops, offering expertise and actionable insights to address complex workforce management challenges.
• Project Management Oversight: Oversee project planning, timelines, and deliverables, ensuring milestones are achieved on time and within scope. Develop detailed project status reports, manage risks, and resolve issues proactively to maintain project momentum. Some projects may require providing the WFM project management elements to a program PMO.
• Team Leadership: Manage and mentor a team of consultants, fostering a collaborative and high-performing environment. Provide guidance on configuration tasks, troubleshoot technical challenges, and ensure the team’s work aligns with client expectations and project objectives.
• Hands-on Configuration: While leading the team, you will also contribute directly to UKG WFM configuration, ensuring system functionality meets client specifications. This includes complex staff scheduling, timekeeping, and integration with payroll systems.
• Problem Solving: Identify potential issues during implementation, diagnose root causes, and recommend innovative solutions. Leverage your expertise to anticipate challenges and mitigate risks before they impact project outcomes.
• Mentorship and Development: Actively mentor team members, providing training and development opportunities to strengthen their skills and prepare them for future leadership roles. Ensure knowledge sharing across the team to enhance overall project delivery.
• Strategic Contributions: Partner with internal stakeholders to refine delivery methodologies, contribute to practice growth, and identify opportunities to expand client relationships.

About the team

Deloitte’s Consulting practice is a dynamic environment where innovation and collaboration drive impactful solutions for our clients. As part of the UKG WFM team, you will work alongside professionals with deep industry expertise, helping organizations enhance their workforce management capabilities to achieve operational excellence. Our commitment to client service, diversity, and continuous improvement ensures that every project delivers measurable results.

Enough about us, let’s talk about you

You are a seasoned professional with a passion for delivering exceptional workforce management solutions. You thrive in a leadership role and excel at building relationships, managing teams, and solving complex problems. Here’s what you bring to the role:

• Educational Background: Completed undergraduate degree with outstanding academic credentials or equivalent work experience
• Technical Expertise: Extensive experience (minimum of 7 years) implementing UKG WFM (Kronos) solutions in complex environments, including staff scheduling and timekeeping. Current UKG certifications are required.
• Industry Knowledge: Extensive Workforce Management customer facing experience in Healthcare or Retail, including operational guidance
• Workforce Management Knowledge: Deep WFM expertise with complex staff scheduling and timekeeping including payroll processes and integration is required.
• Project Leadership: Demonstrated customer facing experience leading large-scale implementation projects, including project planning, risk management, and client communication.
• Client-Focused Mindset: Commitment to professional client service excellence with the ability to build trusted relationships and deliver value-driven solutions.
• Team Leadership: Proven ability to lead, mentor, and inspire high-performing teams, fostering collaboration and professional growth.
• Communication Skills: Superior verbal and written communication skills, with the ability to present ideas and solutions clearly to both technical and non-technical audiences.
• Analytical Skills: Strong problem-solving abilities with a systematic approach to diagnosing and addressing challenges.
• Flexibility: Willingness to travel within Canada, as required.
• Quebec Locations: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams.

Total Rewards

The salary range for this position is $90,000 - $175,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or [email protected] for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.