Underwriting Service Representative, Niche

What it’s like to be a Northbridge Underwriting Service Representatives

Our Underwriting Service Representatives work hard to provide support to Underwriters. Reporting into the Manager, Underwriting Services performing administrative tasks that allow the Underwriting team to best serve our customers. Reporting to the Underwriting Team Leader, Specialty Risk, they also use their strong Customer Service skills to work with our internal Underwriting teams; verifying information needed to get the job done right.

Our USRs are passionate about insurance, and use this opportunity to showcase their talents and further their insurance career. They are extremely detail-oriented, accurate, and have a strong desire to complete tasks quickly - while always wanting to lend a helping hand.

We want your talent

If you are great at:

• Performing data entry and data calculations
• Communicating with underwriters for verification and qualification of information
• Processing internal/external correspondence and requests received by the underwriting department
• Being accurate, while also being efficient
• Multi-tasking
• Customer Service

If you have:

• Post-Secondary Education and/or Insurance experience
• Intermediate level Excel skills, and the ability to learn new programs
• Actively pursuing a CIP designation

We really mean it when we say we put you first. Here are a few ways how:

• Hybrid work! We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it.
• We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more!
• We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
• We are invested in helping you grow in your career through education assistance to complete your CIP, FCIP, CRM or other courses desired, internal mobility, Leadership training and mentoring programs.
• NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

We’re committed to pay transparency and fairness. The base salary range for this role is $38,000 – $58,000, reflecting the expected base pay (exclusive of other compensation). Actual salary may vary based on your experience, skills, and alignment with the role. We’re also open to candidates at different levels, so if this range doesn’t match your expectations, don’t let that hold you back — we’d still love to hear from you.

This is a real opportunity — we’re actively hiring! If this role sounds like the right fit, we encourage you to apply.

We also want to be transparent about our hiring process. While one of our systems includes AI capabilities, over 99% of our screening is done by real people. We believe in thoughtful, human‑centered hiring decisions and are committed to giving every application the attention it deserves

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Who we are:

We’re Northbridge Financial. We’re proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance and Federated Insurance brands. We have a reputation for being one of Canada’s leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We’re a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all! No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.