Valet Attendant

Job Type: Part-Time

Wages: Start Rate:$17.95 ; 1 Year Rate:$19.65

We Provide

• Exciting, supportive and fun work environment
• Variety of shifts
• Opportunity for growth and development
• Accumulation of paid time off
• Excellent extended health and dental plan options
• Pension plan benefits
• Employee-driven recognition program

The Position

Provide exceptional customer service to patrons while safely parking, retrieving and driving all makes and models of vehicles.

Key Responsibilities

• Represent as the first point of contact with guests; greet and acknowledge patrons using exceptional customer service and guest names; promote and respond to questions regarding events and services.
• Maintain a high level of professionalism, positive demeanor and service etiquette at all times.
• Offer valet services to arriving vehicles, explain terms of use and service to patrons, distribute valet claim ticket, assist with unloading/loading items including wheelchairs and walkers in a safe manner.
• Accurately and neatly record Make, Model, Colour, license plate and vehicle location on Valet Parking Tag.
• Consistently and safely drive, park and retrieve all makes and models of vehicles, trucks and vans with Automatic and Manual transmissions; park in all.
• Park and retrieve vehicles within all styles of spaces including herringbone angled parking stalls, charging station areas, staging rows.
• Operate within vehicles with respect to minimal adjustments of contents and items in accordance with Standard Operating Procedures.
• Deliver vehicles to departing patrons as soon as they are requested; provide a hospitable message and invitation to return.
• Support the Communications Attendant position responsibilities when required; work with the CVPS Parking system operation.
• Report incidents or damage to Management immediately; assist Security with information relating to accidents or damages.
• Ensures all work areas are clean, orderly and free of Health and Safety hazards taking care to not create a workplace hazard.
• Comply with all Casino Rama Policies and procedures and Valet Standard Operating Procedures
• Keep work areas clean and free of safety hazards, debris and litter.
• Perform all job duties in a safe and responsible manner.
• Adhere to departmental quality standards.
• Perform other related and compatible duties as assigned.

What You Bring

• Must have the skills to provide exceptional hospitable customer service to patrons and coworkers
• Must have the ability to communicate effectively, both verbally and in writing
• Must have the ability to work well in a fast paced business environment and well under pressure
• Must have the ability to meet the Physical Requirements of the position
• Must hold a valid Ontario Class G driver’s license and be able to drive a manual transmission
• Must provide a clean criminal history certificate and a clean driver’s abstract on an annual basis
• Must have twelve (12) years driving experience
• Ability to frequently lift luggage in and out of vehicle (5-50 lbs.)
• Must be able to work outdoors in all weather conditions

Who We Are

Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.

Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.

Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.

This job posting is for an existing vacancy.

Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.