Volunteer Coordinator (Full -time, Indefinite Term)

POSITION: Volunteer Coordinator

DEPARTMENT: Administration

REPORT TO: Volunteer Manager

DIRECT REPORTS: None

POSITION TYPE: Full-time, Indefinite Term

WORK SHIFT: Days (Tuesday - Saturday)

LOCATION: 661 Main Street

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

The Volunteer Coordinator is responsible for recruiting, onboarding, coordinating, and supporting volunteers across Main Street Project. The position maintains volunteer records and communication, coordinates volunteer groups and recognition activities, and supports the development and growth of the volunteer program.

The Volunteer Coordinator works with the Donations & Clothing Store Coordinator during busy periods, particularly around holiday and seasonal donation drives, to coordinate volunteer support and ensure projects are well organized.

Key Responsibilities

Volunteer Recruitment & Onboarding

• Review volunteer applications and respond to applicants
• Conduct volunteer information sessions
• Provide first-day orientation and review the volunteer manual
• Follow up after a volunteer's first day
• Create a plan to grow the volunteer program

Volunteer Coordination & Administration

• Maintain Better Impact and volunteer records
  • Criminal Record Checks/Vulnerable Sector Checks as required
  • Adult Abuse Registry checks are required.
• Train volunteers on Volunteer Software Better Impact/My Impact
• Keep the volunteer calendar and opportunities accurate and up to date
• Host volunteer groups in all the programs
• Provide direction and support to volunteers
• Attend weekly meeting

Volunteer Communication

• Support Email for weekly volunteer opportunities.
• Send thank-you letters to volunteers and volunteer groups.
• Follow up with volunteers who have not attended for an extended period.
• Review archived volunteers and invite suitable volunteers to return.
• Conduct six-month volunteer surveys.
• Coordinate volunteer recognition and appreciation activities.
• Work alongside the clothing Store and donations coordinator

Recreational Programing

• Facilitate recreation programming with volunteers
• Create an engaging and welcoming environment for community members and volunteers

Volunteer and Donations Collaboration

Clothing Store Volunteer Support

• Assign volunteer tasks and provide directions.
• Ensure volunteers are supervised by staff at all times.
• Train volunteers on safety procedures, including walkie-talkie use where appropriate.
• Work collaboratively to ensure volunteers are supported across both programs.
• Facilitate volunteer groups assisting with Donations or Clothing Store projects.
• Communicate program changes and operational needs to one another.
• Maintain a professional, welcoming and respectful experience for volunteers, donors and participants.
• Identify opportunities to improve both programs.

Support Initiatives and Clothing Drives

• Coordinate volunteer groups
• Create a list of participating donors, businesses, and volunteer groups to send thank-you letters.

Skills & Qualifications

• Warm and engaging
• Strong written and verbal communication skills
• Task-oriented
• Highly organized
• Task Orientated
• Time Management
• Better Impact/data, Excel

Additional Requirements

• Satisfactory Criminal Record with clear Vulnerable Sector Search, and a clear Adult Abuse Registry Check is required. The employee is responsible for any service charges incurred.
• Valid driver's licence

Values & Competencies

Ability to embody Main Street Project’s Core Values:

• Reducing Harm
• Truth and Reconciliation
• Anti-Oppression
• Trauma-Informed

Key Competencies

• Crisis Management
• Service Excellence – Meeting people where they are at.
• Collaboration Developing External Relationships
• Accountability
• Decision Making

Main Street Project offers

• Competitive wages within the nonprofit sector
• Health & Dental Benefits
• Pension Plan
• Professional Development Opportunities
• Paid Sick and Family days
• Shift Premiums
• Employee Assistance Program

Application deadline: Open Until filled

Main Street Project recognizes the importance of building a workforce that is reflective of the community it serves, where culture, language and perspectives drive a high standard of care and service. Therefore, preference will be given to Indigenous people and those who reflect the people/population we serve. Applicants are asked to self-declare in their cover letter along with describing how they meet the above qualifications.

We thank all applicants but only those selected for an interview will be contacted.