Posted 8 days ago
Workplace Experience Supervisor
@ CBRE HV
Vancouver, British Columbia
Overview
CBRE HV is hiring a full-time Workplace Experience Supervisor to lead the team delivering workplace experience services in a designated building. The role covers team scheduling, vendor and contract management, customer complaints, safety enforcement and onboarding new employees. Salary is $55,000 to $62,000 annually, with group retirement, medical, dental, vision and life insurance benefits.
Pay:
$55,000–$62,000 a year
Responsibilities:
- Coordinate daily team activities and set work schedules
- Manage vendor partnerships, contracts and insurance documentation
- Respond to customer requests and complaints
- Enforce safety standards and assist with business continuity plan
- Onboard new employees
Requirements summary:
- High school diploma or GED with 5+ years of job-related experience
- Prior shift leader or supervisory experience preferred
- Expert knowledge of Microsoft Office
- Excellent organizational skills
- Ability to explain complex concepts or sensitive information
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2026-10-29
- First seen by our source
- 2026-10-29
- Source record updated
- 2026-10-29
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Business operations |
| Experience | 5+ years |
| Manages people | Yes |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CBRE HV
| Field | Value |
|---|---|
| Open jobs on Jobsy | 23 |
Job Description
About the Role:
As a CBRE Workplace Experience Supervisor, you will be responsible for supervising employees that oversee the delivery of workplace experience services. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.
What You’ll Do:
* Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff.
* Maintain records of costs incurred by workplace team activities. Review invoices as needed.
* Respond to customer requests and complaints about the experience services department.
* Approve client materials. Ensure materials align with brand guidelines. Maintain the integrity of databases and other digital tools associated with service delivery.
* Develop and maintain vendor partnerships with the intention of cost-saving efforts. Assist with negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
* Deliver a world-class orientation experience to new employees. Establish new techniques to ensure the team can meet its objectives.
* Always enforce safety standards with employees, clients, and vendors. Assist in the completion of the Service Business Continuity plan.
* Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
* May establish new techniques to ensure the team is able to meet its objectives.
* Has a direct impact on the team objectives as well as the objectives of related teams.
* Ensure personal and team outcomes have a positive impact on customer objectives.
* Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
Qualifications
What You’ll Need:
* High School Diploma or GED with 5+ years of job-related experience. Prior shift leader or supervisory experience preferred.
* In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
* Requires the ability to explain complex concepts or sensitive information.
* Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
* Excellent organizational skills with a master-level inquisitive mindset.
Why CBRE
When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to realize your full potential. Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.
Disclaimers
Applicants must be currently authorized to work in Canada without the need for visa sponsorship now or in the future.
Applicant AI Use Disclosure
We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
The posting is for an existing vacancy with the organization.
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The salary range being offered for the Business Svcs Clerk role is between $55,000 annually and $62,000 annually. The compensation that is provided to a successful candidate will depend on the candidate’s skills, qualifications, and experience. This role will provide the following benefits: Group Retirement Program, Medical, Dental and Vision coverage, Life Insurance and more.
Additional Information
If you require any adjustments or support in connection with your application or the recruitment process, please contact [email protected]. We are committed to ensuring that all candidates can participate fully in the process.
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