Workshop Lead - Aviva AutoCare Centre

Individually we are people, but together we are Solus Canada. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Backed by one of Canada’s leading insurance brands the Aviva AutoCare Centre, powered by Solus is an innovative new collision repair facility that is transforming the customer experience. We’re not just fixing vehicles – we're removing barriers and helping our customers get back to what matters most, faster and easier than ever before.

Why Join Us?

Be part of a visionary team challenging traditional ways of working

Work in a brand-new facility equipped with state-of-the-art tools and technology

Enjoy a healthier, more comfortable work environment with modern amenities

Help shape the autobody shop of the future

We are looking for an experienced Workshop Lead to supervise the activities of a team of auto body technicians at our Aviva AutoCare Centre located in Mississauga.

In this role you will coordinate daily operations to ensure flawless workflow, maintaining and exceeding quality standards, and driving continuous improvement in team performance. You will play a pivotal role in fostering a collaborative and high-performing environment, ensuring that every repair meets the highest standards of excellence for Aviva’s customers.

Does this sound like an exciting challenge? Come join our team! Be a part of this milestone as we embark on this ground-breaking journey together!

What You’ll Do:

Coordinate and supervise the work of mechanics and technicians, ensuring tasks are completed efficiently and to the required standards

Plan, schedule, and assign work to the team, considering priorities, deadlines, and available resources

Inspect completed work, identify potential issues, and provide guidance to improve performance

Find opportunities to promote customer satisfaction and process improvement

Maintain quality and technical standards within the site

Enforce safety protocols and procedures to ensure a safe working environment

Deliver on promises made to customers, ensuring minimal downtime for their vehicles

Identify and resolve issues and blockages that interrupt the workflow in the workshop

Oversee training needs, ensuring appropriate training is delivered

Ensure an appropriate level of resources to meet customer demands

Make decisions based on knowledge and data

Conduct performance reviews and develop talent within the team

Promote Aviva AutoCare Centre values and goals

What You’ll Bring:

Post-secondary education

Minimum of 5 years of experience in the auto repair industry

Prior leadership experience with outstanding coaching skills

Valid driver’s license

Strong understanding of automotive mechanics and repair procedures

Demonstrates adaptability and openness to change with a proactive mindset in embracing new work practices and technologies

Proficiency using body shop management systems; knowledge of Body Shop Connect preferred

Strong communication and conflict resolution skills

Excellent customer service skills

Ability to diagnose and resolve mechanical issues, identify root causes, and develop solutions

What You’ll get:

The salary band for this position ranges from $90,000 to $120,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Medical and dental benefits

Eligibility for annual bonus – actual amount depends on your performance, Aviva Canada and Aviva AutoCare Centre

Various retirement savings options including participation in optional group RRSP

Competitive vacation package

We offer exceptional career development opportunities

We’ll support your professional development and education

Uniforms will be provided based on your role

Clean and safe work environment, including on site showers and break room

Aviva Canada/Aviva AutoCare Centre may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position. This is a new position which has been posted externally.

Aviva Canada/Aviva AutoCare Centre has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva AutoCare Centre.

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