Posted 1 hour ago
Zone Manager
@ Paradies Lagardere Default
Ottawa, Ontario
Overview
Paradies Lagardere Default is hiring a Zone Manager for a full-time retail store role. The manager trains, coaches and supervises a team of sales associates, handles customer service escalations, and oversees store operations. The posting requires a 45-hour minimum weekly schedule and key-holder duties where required.
Responsibilities:
- Coach and train sales associates on customer service and standards
- Manage associate performance, including progressive discipline where applicable
- Resolve complex customer issues and escalate as required
- Maintain store appearance and visual merchandising standards
- Handle receiving, returns, POS, cash auditing and payroll where required
Requirements summary:
- Demonstrated selling experience in a fast-paced retail setting
- Supervisory experience leading a team of sales associates
- Strong interpersonal relationship skills
- Ability to commit to a 45-hour minimum weekly schedule
- Key holder availability to open and close store where required
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Manages people | Yes |
| Hours per week | 45 |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Paradies Lagardere Default
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Elevating the Traveler Experience
Full company description
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide. We bring 60+ years of experience in creating pioneering trends, developing innovative shopping and dining options and delivering engaging experiences for airport travelers across North America. Our expertise in international, national, local and proprietary brand development and management is industry renowned and complements our unrivaled proficiency and passion in delivering exceptional customer service, superior designs and award-winning operations. Paradies Lagardère • $1.6 Billion Sales • 550+ Retail Stores • 220+ Restaurants and Bars • 90+ Airports • 10,000+ Associates Opening our first airport store in 1960 and then igniting a retail revolution two decades later, we continue today as the premiere airport retailer in North America. Driven by consumer research and developed by innovative teams of designers, architects, merchants and operators, our extensive variety of retail solutions leads the industry in creativity, inspiration and customer centricity. Our Dining Division is a true restaurateur. We specialize in experiences. This is achieved with the most attractive brand portfolio in the industry, inspiring and creative restaurant designs, and a self-proclaimed and playful “maniac” approach to industry-leading hospitality. Paradies Lagardère maintains its LinkedIn page to communicate information to our employees and shareholders. We also welcome messages from these audiences. Should employees want to communicate information that requires internal review and action, please see your employee handbook on how to provide that feedback.
- LinkedIn followers
- 88,638
- People associated on LinkedIn
- 2,949
- Reported office locations
- 2849 Paces Ferry Road, Overlook I, 4th Floor, Atlanta, GA 30339, US
- 370 King Street West,, 6th Floor, Toronto, Ontario M5V 1J9, CA
- Business categories
- Retail
- Travel
- Other recorded names
- Paradies Lagardère
- Specialties
- Travel Essentials
- Specialty Retail
- Food and Beverage
- Duty Free
- Brands
- airports
- travel
- travel retail
- airport retail
- airport dining
- dining
- and restaurants
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Paradies Lagardère is the North American division of Lagardère Travel Retail, a global leader operating more than 4,900 stores across Travel Essentials, Duty Free & Fashion and Foodservice in airports, railway stations and other concessions in 51 countries worldwide. We bring 60+ years of experience in creating pioneering trends, developing innovative shopping and dining options and delivering engaging experiences…
| Field | Value |
|---|---|
| Industry | Hospitality |
| Company size | 10,001+ employees |
| Headquarters | Atlanta, GA |
| Organization type | Privately Held |
| Year founded | 1960 |
| Specialties | Travel EssentialsSpecialty RetailFood and BeverageDuty FreeBrandsairportstraveltravel retailairport retailairport dining |
| Open jobs on Jobsy | 30 |
| View page |
POSITION REQUIREMENTS:
• Demonstrated selling experience in a fast paced, service oriented retail setting; excellent
understanding of the company standards, processes policies and practices
• Demonstrated ability to train, coach and mentor a team of sales associates on customer service and
standards, processes policies and practices
• Demonstrated ability to provide supervisory guidance to a team and instill trust
• Supervisory work; significant interpersonal relationship skills
• Must be able to perform a 45- hour minimal weekly work schedule
DUTIES AND RESPONSIBILITIES:
• Put the customer first at all times (internal and external)
• Be a best in first class service role model and champion by providing on the job training & guidance to
sales associates consistent with company practices, including recognition of FCS monthly recognition
for above and beyond service
• Foster and role model an excellent employee experience where quality & engagement are promoted
through the store
• Create and maintain good working relationships with fellow associates
• Ensure consistency of store associates' performance and deliverables through application of timely
coaching & performance management practices (including appropriate progressive discipline where
applicable), in consultation with the AM where appropriate. Be able to resolve complex customer
service issues and escalate as required
• Maintain store appearance with respect to merchandising, housekeeping and maintenance standards
consistent with visual merchandising guidelines
• Where required, be efficient and accurate with receiving, merchandising initiatives, product returns,
POS, cash auditing and handling, etc.; identifying and addressing deficiencies with associates,
management and LP as applicable in a timely manner
• Where required, completion of store schedules and store payroll processes
• Follow company policies and procedures and maintain a safe working environment
• Key Holder (open and close store), where required
Paradies Lagardere is an equal opportunity employer, we are committed to diversity, inclusion and accessibility. We welcome all applicants without regard to race, color, religion, gender, national origin, disability or any other protected status. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experience. The company is committed to offering reasonable accommodations to job applicants with disabilities.
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