Apply now

Posted 4 months ago

Account Director / Client Services & Delivery Lead

@ Digital

Toronto, ON · Winnipeg, MB

RemoteFull-time5+ years experience
Apply now
SIGNALS

Overview

Digital is hiring an Account Director / Client Services & Delivery Lead to be the primary strategic partner to key clients and lead delivery across multiple retainer accounts. The role coordinates multidisciplinary digital teams, manages scope, budgets and timelines, and works US Central Time business hours.

Responsibilities:

  • Own executive-level client relationships as primary strategic advisor
  • Lead delivery across multiple retainer accounts
  • Coordinate multidisciplinary digital teams
  • Manage scope, timelines, budgets and resource allocation
  • Improve internal processes and ensure quality

Requirements summary:

  • 5 to 10+ years in digital marketing or agency roles
  • Experience managing enterprise or mid-market accounts
  • Experience leading cross-functional digital teams
  • Strong project and delivery management skills
  • Excellent executive communication and stakeholder management

Tools & skills

Source and dates

Employer career site / ATS feed · workable

Employer posting date
2026-07-16
First seen by our source
2026-10-11
Source record updated
2026-10-11

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentBusiness operations
Experience5+ years
Manages peopleYes
Hours per week40 (estimated)
Scheduleday
Work settingOffice
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

Digital

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Content, design, marketing and tech as a service, providing organizations with high quality, fast solutions for growth.

Full company description

Digital helps enterprises and high-growth startups build and enhance their digital capabilities with a world-class network of digital marketers, developers, and designers. We have enabled companies like Philips, 3M, Roche, AXA, Unilever, and many more to reduce overheads and boost efficiency. Our rigorous screening process enables us to curate top talents in as little as 48 hours with a first match success rate of 96%, helping our clients to accelerate time to market and achieve their business goals. Handpick talents and build your on-demand teams to gain control of your key priorities, plan seasonal resources, and launch pilots to success.

LinkedIn followers
582,819
People associated on LinkedIn
979
Reported office locations
  • Singapore, Singapore, SG
  • San Francisco, California, US
  • New York, New York, US
Other recorded names
  • Digital
Specialties
  • ABM
  • Demand Generation
  • Performance Marketing
  • Inbound Marketing
  • SEO
  • Design
  • Software Development
  • Marketing Automation
  • Content Marketing
  • Content Writing
  • Customer Intelligence
  • Email Marketing
  • Brand Marketing
  • Social Media Marketing
  • Influencer Marketing
  • Growth Marketing
  • PR
  • Field Marketing
  • UI/UX
  • and CRM
Profile identifies a recruitment agency
Yes

Digital helps enterprises and high-growth startups build and enhance their digital capabilities with a world-class network of digital marketers, developers, and designers. We have enabled companies like Philips, 3M, Roche, AXA, Unilever, and many more to reduce overheads and boost efficiency. Our rigorous screening process enables us to curate top talents in as little as 48 hours with a first match success rate of…

FieldValue
IndustryMarketing Services
Company size51-200 employees
HeadquartersSingapore, Singapore
Organization typePrivately Held
Year founded2015
SpecialtiesABMDemand GenerationPerformance MarketingInbound MarketingSEODesignSoftware DevelopmentMarketing AutomationContent MarketingContent Writing
Open jobs on Jobsy11
LinkedInView page
Job description

We're looking for an experienced Account Director / Client Services & Delivery Lead who thrives in a fast-moving agency environment.

You'll serve as the primary strategic partner to key clients while leading delivery across multiple accounts, ensuring projects are properly scoped, executed efficiently, and delivered to the highest standards. This role combines client leadership, delivery management, operational excellence, and commercial growth.

Requirements

Responsibilities

  • Own executive-level client relationships and serve as the primary strategic advisor.
  • Lead delivery across multiple retainer accounts from planning through execution.
  • Coordinate multidisciplinary teams across Digital Marketing, SEO, Paid Media, Web Development, Design, Email & CRM.
  • Manage project scope, priorities, timelines, budgets, and resource allocation.
  • Improve internal processes and operational workflows.
  • Ensure consistent quality across all client deliverables.
  • Identify account growth opportunities and contribute to client retention.
  • Partner directly with agency leadership to scale operations.

Requirements

  • At least 5–10+ years in a digital marketing, advertising, or creative agency.
  • Proven experience managing enterprise or mid-market client accounts.
  • Experience leading cross-functional digital teams.
  • Strong project and delivery management skills.
  • Excellent stakeholder management and executive communication.
  • Comfortable discussing SEO, Paid Media, Content Marketing, Web Development, Email Marketing and Analytics.
  • Experience with Asana, ClickUp, Monday.com, Jira or similar PM platforms.
  • Ability to work during US Central Time business hours.

Similar jobs

  • Account Director – Pharma

    Hamilton, ON
    HybridFull Time

    Operatic Agency

    6+ YOECandidates need at least 6 years of experience in pharma, healthcare advertising or medical communications, including leading client accounts. They need strong strategic, financial and communication skills, a bachelor's degree or equivalent experience, and knowledge of regulated healthcare communications.

    Marketing principles, Leadership, Presentation skills, Pharmaceutical industry, Forecasting, Collaboration

  • Account Director

    Toronto, ON

    Zulu Alpha Kilo: made Fast Company’s list of Most Innovative Companies.

    8+ YOEZulu Alpha Kilo needs candidates with 8+ years in creative agency advertising, experience managing financial services accounts, and strong financial reporting and forecasting skills. Extensive digital and broadcast production experience is essential, along with bilingual 360 project management.

    Decision making, Communication skills, Collaboration, Project management, Bilingualism, Financial reporting

  • Account Director, Carrier

    Toronto, ON
    $110k–$125k/yrRemoteFull Time

    Cologix: Cologix provides network-neutral colocation, interconnection, cloud connectivity and data center services that enable enterprises, network…

    5+ YOECologix needs at least 5 years of solution-based B2B sales in telecommunications, digital infrastructure or data centers. Candidates need a solid understanding of data center, power and telco connectivity, strong communication skills and self-motivation.

    CRM

  • Account Director

    Petawawa, ON
    $50k–$55k/yrOn-siteFull Time

    Dexterra

    2+ MgmtCandidates need at least 2 years of management experience directing a team in facility services or a related field. Dexterra also requires strong communication, Microsoft Office 365 skills, experience with people management and discipline, and familiarity with health, safety and environmental systems.

    Microsoft Office 365, Hand-held computer technology

  • Account Director (PR, Integrated)

    Toronto, ON
    $105k–$115k/yrFull Time

    Publicis Groupe Holdings B.V

    8+ YOECandidates need 8 to 12 years of progressive experience in public relations, corporate communications or integrated marketing. They also need creative strategy skills, influencer and social integration experience, budget management, and prior direct report management.

    Account Director

    Toronto, ON
    Full Time

    Publicis Groupe Holdings B.V

    Candidates need significant agency experience in client relationship and team management, knowledge of integrated campaign production across TV, video, out-of-home, web and social, and strong negotiation and communication skills. A track record of retaining clients and growing large accounts, plus strong leadership and attention to detail, is also required.

  • Account Director, Clinical Studies (12-month contract)

    Toronto, ON
    Temporary

    Axon

    Candidates need substantial experience in clinical studies, patient engagement, recruitment and retention, or investigator communications, plus leadership of accounts and people. Strong client consultancy, budget management and written and verbal communication skills are also required.

    Leadership, Forecasting, Support colleagues, Recruitment, Presentation skills, Clinical research

  • Senior Account Director / Media Director – Digital Media & Gaming

    Toronto, ON
    $140k–$160k/yr

    TCWGlobal: TCWGlobal provides contingent workforce administration to help handle employment processes, benefits administration, and compliance-related…

    10+ YOECandidates need 10+ years of media agency experience, 3+ years supporting gaming or sports betting clients, and a bachelor's degree. They should know programmatic advertising, CTV and first-party data, and understand Canadian gaming advertising rules.

    The Trade Desk, Amazon DSP

Locations & environments

Locations

All of CanadaRemote · Hybrid · On-site · Field

Pro tip: add remote jobs to widen your search.

Exclude locations

Workplace type

Company jobs in these results

These are this company’s jobs loaded in your current search. The company may have more openings.