Posted last month
Account Lead
@ CBI Health
Halifax, NS · Montréal, QC · Saskatoon, SK · Calgary, AB · North Vancouver, BC +1
Overview
CBI Health is hiring a full-time remote Account Lead to manage disability referrals with designated referral sources and clinicians. The role coordinates checkpoints, reviews referrals and monitors KPIs, with a salary range of $65,000 to $75,000 per year. All team members must be located within Canada.
Pay:
$65,000–$75,000 a year
Responsibilities:
- Coordinate checkpoints with designated disability referral accounts
- Oversee clinical files and pre/post assessment calls
- Review referrals and work on challenging files with the National Manager
- Monitor key performance indicators and service delivery
Requirements summary:
- Bachelor's degree in a related discipline
- 3+ years in clinical or disability coordination
- Health, rehabilitation or vocational sector experience required
- Disability insurance experience required
- Mental health experience an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-08
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-22
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Allied health |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | Bachelor’s degree (required) |
| Fields of study | related discipline |
Summary and details written by AI from the posting; the employer’s posting is the authority.
CBI Health
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Where Better Begins
Full company description
CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients. With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the heart of what we do. We are passionate about making a positive difference, and are committed to learning, improving and growing together as a team. Every day, we make a meaningful difference in people's lives by supporting them in achieving their goals. Together, we shape healthcare for the better.
- LinkedIn followers
- 52,958
- People associated on LinkedIn
- 3,651
- Reported office locations
- 3300 Bloor Street West, Suite 900, Toronto, Ontario M8X 2X2, CA
- Business categories
- Hospital
- Health Care
- Fitness
- Association
- Home Health Care
- Nursing and Residential Care
- Other recorded names
- CBI Health
- Specialties
- Physiotherapy / Physiothérapie
- Occupational Therapy / Ergothérapie
- Personal Care / Soins personnels
- Nursing / Soins infirmiers
- Home Care / Soins à domicile
- Workplace Solutions / Solutions pour le lieu de travail
- Assessment Services / Services d'évaluation
- Behaviour Therapy / Thérapie comportementale
- Speech Language Therapy / Orthophonie
- Hospital Services / Services hospitaliers
- Chronic Pain / Douleur chronique
- Medical Centres / Centres médicaux
- and Neurodevelopment / Développement neurologique
- Profile identifies a recruitment agency
- No
- Reported total investment
- 95,576,667
Currency and observation date were not supplied; this is not a current valuation or a funding round.
CBI Health is Canada's leading community healthcare provider, offering rehabilitation and home health services to clients across Canada. Our national, interdisciplinary team shares a common goal to improve the physical and mental health of our clients. With 250+ locations and over 13,000 healthcare professionals supporting more than 800 communities across Canada, the health and well-being of Canadians is at the…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 10,001+ employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1974 |
| Specialties | Physiotherapy / PhysiothérapieOccupational Therapy / ErgothérapiePersonal Care / Soins personnelsNursing / Soins infirmiersHome Care / Soins à domicileWorkplace Solutions / Solutions pour le lieu de travailAssessment Services / Services d'évaluationBehaviour Therapy / Thérapie comportementaleSpeech Language Therapy / OrthophonieHospital Services / Services hospitaliers |
| Open jobs on Jobsy | 199 |
| View page |
Account Lead – Remote
About this opportunity
The Account Lead will work closely and collaboratively with specific designated disability referral sources, CBI Health clinicians and other stakeholders as required to manage referrals through an effective and efficient process that results in excellent client care within the mandate of the customer.
The Account Lead is accountable for ensuring a high quality of customer service that exceeds standards and expectations of CBI Health and stakeholders. Their key function is to have a nuanced understanding of the needs of their designated Account to ensure that they can respond to inquiries or escalations related to CBI Health services, communicate opportunities for growth with the National Manager and align clinical services to the requirements of the Account.
Salary range: $65,000–$75,000 per year
Take an inside look at what you’ll do each day
- Facilitate and coordinate regular checkpoints with applicable representatives of designated Accounts to maintain line of sight on operational requests and opportunities.
- Maintain oversight of clinical files through participation in collaborative contacts (i.e., pre/post Assessment calls) between clinicians and Account representatives.
- Provision of effective referral review as needed in collaboration with the Accounts as needed
- Work with the National Manager on challenging files and/or as needed based on requests from the Account that do not align with typical service delivery pathways
- Ensure the active monitoring of Key Performance Indicators via communication with the Business Services team at CBI Health as well as via appropriate internal escalation methods
- Respects and applies rehabilitation care models and reviews application by all clinical teams
- Ensure programs / models are aligned to outlined goal of referral, typically with a strong vocational focus
- Ensure accessibility to service, assessment and treatment services, documentation, reporting, communication and case management meets/exceeds CBI Health and Account standards
- Review scheduling practices and service delivery for consistency in achieving expected clinical outcomes
- Collaborate with the National Manager and others to resolve gaps in execution and identify opportunities for improvements to team and program/ service
- Collaborate with other Account Managers to innovate service delivery (methods, models, services) to achieve the best clinical outcome, stakeholder experience, duration of care and durable outcomes
What you need to be successful
- A bachelor's degree in a related discipline
- 3 or more years of experience in a clinical or similar disability coordination role (e.g., Case Manager, Rehabilitation Coordinator)
- Experience in the health, rehabilitation or vocational sectors is required
- Experience in disability insurance sector, either in an insurer or employer role
- Mental health experience is an asset
- An ability to deliver timely, professional and responsive service to clients
- Comfortable facilitating and negotiating care planning
- Although this is a remote position, all team members must be located within Canada
What CBI Health offers you
- Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
- A remote working environment
- Work–life balance and a focus on quality of life
About Us
CBI Health is Canada's leading community healthcare provider. Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.
We’re changing how healthcare is experienced. We believe it starts with putting our clients first. Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes. Learn more at cbihealth.ca.
Inclusion Matters
We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.
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