Account Manager

Account Manager (Bilingual French/English)

Remote, with occasional travel to client sites| Montreal Region

Are you the person people call when something needs to get solved?

If you’re confident with people, calm under pressure, and you genuinely enjoy making things work for customers, we’d like to talk to you. You’ll learn the ropes alongside one of our experienced National Account Managers while building your own portfolio of clients. You don’t need a background in waste management. We’ll teach you the industry. What we can’t teach is the way you build trust, follow through, and find solutions.

Salary: $50k to $60k with uncapped commission

Position Type: Existing Vacancy

About Waste Solutions Canada

We’re one of Canada’s largest independent waste and recycling management companies, and a leader in smart waste technology from coast to coast. We’ve been named to the Globe and Mail’s list of Canada’s Fastest Growing Companies six years in a row, we’ve been Great Place to Work® certified for five consecutive years, and in 2025 we were recognized as one of the Best Workplaces for Mental Wellness and Inclusion in Canada.

The Role

You’ll join our National Accounts team, which looks after larger clients with locations across several provinces, such as healthcare facilities and senior living residences. You’ll work alongside an experienced National Account Manager to support these clients, and you’ll manage your own portfolio of smaller accounts. You’ll visit client sites and work directly with on-site teams, making sure everything runs smoothly and that clients feel looked after.

In your first few months, you’ll shadow National Account Managers on the team, learn our services and systems, and gradually take on your own accounts. This role is designed as a pathway to a National Account Manager role.

What You’ll Do

• Manage your own portfolio of client accounts and be their main point of contact
• Support other National Account Managers with our larger clients
• Visit client sites to check in, solve problems, and build relationships with on-site teams
• Solve service issues quickly, working with our operations team to get things fixed and keep clients happy
• Spot opportunities to add services or improve how clients manage their waste and recycling
• Help bring new client locations on board smoothly
• Support contract renewals and discussions with clients, with guidance from the team
• Work with our finance, operations, and sustainability teams to deliver solutions

Who You Are

You might be coming from customer service, account management, hospitality, retail, property or facilities management, logistics, or another role where you were the person customers relied on. You’re likely a good fit if you:

• Enjoy building relationships and are comfortable speaking with all kinds of people
• Stay calm when something goes wrong and focus on fixing it
• Take ownership and follow through on what you promise
• Are organized and can juggle several clients and priorities at once
• Enjoy getting out to meet clients face to face

What You’ll Need

• Professional working proficiency in French and English (written and verbal)
• 1+ year in a customer-facing role where you built relationships or resolved customer issues
• Comfort with Microsoft Office, especially Outlook and Excel
• Willingness to travel to client sites in and around Montreal region

Nice to Have (but not required)

• Experience in waste management, facilities services, or a related industry
• Experience working with clients that have multiple locations
• Experience with a CRM system
• A post-secondary degree or diploma

Don’t meet every requirement? We’d still love to hear from you.

How We’ll Set You Up for Success

You’ll get onboarding and training on our services, systems, and the waste industry, plus day-to-day mentorship from an experienced National Account Manager and support from an experienced team that’s happy to help you learn!

What We Offer

• $55,000–$60,000 base salary plus uncapped commission
• Remote work with your time split between home and client sites
• Mileage and cellphone reimbursement
• Group benefits plans and RRSP matching
• A day off for your birthday, a wellness benefit, volunteer hours, and company events
• A supportive team and a culture that’s been recognized year after year

We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly. Every application is reviewed by our hiring team to ensure equitable, people-focused decisions.

Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process. Please reach out to [email protected] to inquire about accommodations.