Account Manager

Who we are

ML arteka is one of the fastest-growing IT Services and Consulting companies in Canada and serves some of the most iconic brands, including Google, Loblaws, Staples, Telus, Bell, Rogers, CIBC, BMO, CMLS, Fossil, Fitbit and more.

Over the last decade, we have achieved 100% client retention and earned more than 20 notable industry recognition. This reflects our reliability in delivering what we promise and the quality we bring to every engagement.

Join our growth-driven culture and help us lead, innovate, and simplify. We are looking for a team members who embody our values:

• Empathetic - we listen, we understand, and are considerate of everyone
• Persevering - we don't give up on challenges or people and go all the way
• Inclusive - we value everyone and their perspectives
• Reliable - we deliver what we promise, and more
• Innovative - we make things better than they were yesterday

The role

At ML arteka, we help enterprises improve how they sell, serve, and save through digital products, customer experience design, data, AI, cloud, modernization, and automation.

We are hiring a Strategic Growth Consultant who blends consulting, product thinking, and solution shaping to help enterprise clients identify and define transformation opportunities.

This role is ideal for professionals from Product, Business Analysis, Service Design, or Technology Consulting backgrounds who want to move closer to executive clients, solution shaping, and strategic growth.

You will work directly with senior stakeholders to uncover business challenges, structure opportunities, and guide clients toward meaningful transformation initiatives.

You will

Client Discovery & Problem Framing

• Engage with CIOs, CTOs, Heads of Product, Data, and Digital
• Lead structured discovery conversations to understand business challenges and goals
• Translate ambiguous problems into clearly defined opportunity areas
• Identify where digital, data, AI, cloud, and modernization can create impact

Solution Shaping & Value Definition

• Collaborate with architects, designers, and engineering teams to shape solutions
• Define business outcomes, value hypotheses, and transformation pathways
• Help structure roadmaps, MVPs, and modernization strategies
• Connect business problems to practical, scalable solutions

Opportunity Development

• Guide clients through assessment, discovery, and strategy engagements
• Help define and refine transformation initiatives
• Position ML arteka capabilities in a consultative, value-led way

Relationship & Advisory

• Build trusted relationships with enterprise stakeholders
• Facilitate strategic conversations focused on outcomes and priorities
• Act as a thought partner in shaping transformation decisions

Market & Offering Feedback

• Share insights on client needs, market trends, and gaps in offerings
• Contribute to shaping future consulting and solution offerings

Who you are

• 6–10 years in Product, Business Analysis, Service Design, Consulting, or Solution roles
• Experience working with enterprise clients and senior stakeholders
• Exposure to digital transformation, product development, cloud, data, AI, or modernization initiatives

Skills & Strengths

• Strong problem-solving and structured thinking ability
• Ability to frame and simplify complex business challenges
• Strong understanding of modern technology ecosystems
• Excellent communication and facilitation skills
• Ability to work closely with technical and business teams
• Comfort operating in ambiguous, evolving environments

Mindset

• Curious, analytical, and customer-focused
• Motivated by solving meaningful business problems

What to expect

Besides Competitive Salary and working for one of Canadas Best Managed and Top 50 Technology Companies, you should expect:

• Purposeful Work: autonomy, resources, and time you need to do what matters for our clients and most importantly - you
• Positive Environment: recognition coupled with a flexible environment that celebrates diversity, inclusivity and encourages everyone to achieve their best
• Growth & Development: opportunities to grow professionally and personally through mentorship, training, and development programs
• Transparency & Trust: direction, purpose, mission, and expectations are never a secret; you will always know where you stand as well as where you are going
• Exclusive Perks: discounts on shopping, the gym, insurance, mobile phone plans, not to mention an office smoothie bar and enough coffee to make you vibrate
• Meaningful Benefits: life happens. You will get health, dental, vision, disability, travel insurance, and much more all covered by us
• Unforgettable Events: team bonding, BBQs, office lunches (pizza, always pizza), gala dinners, and any other excuse to have fun

Inclusion and equal opportunity employment

ML arteka is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status, or any other legally-protected factors. Disability-related accommodation during the application process is available upon request.

Are you ready to join the award-winning team and help us accelerate digital transformation?