Account Manager, APAC

Job Title: Account Manager, APAC

Reports to: Senior Sales Manger, APAC

Date: October 2026

Category: Full Time - Permanent

Location: 2 Bloor St E Suite 1000, Toronto, ON M4W 1A8

Opportunity: This posting is for an existing role

Compensation: $60,000 - $64,000 + Bonus/Commission

About Merrithew:

Merrithew® is the global leader in mindful movement, the company behind the STOTT PILATES® Movement System™ and a growing portfolio of leading movement education and equipment brands, including Align-Pilates and the GYROTONIC® organization. Since 1988, Merrithew has trained more than 100,000 instructors in over 135 countries and developed premium equipment and science-based education trusted by leading studios, rehabilitation centers and fitness professionals.

Merrithew supports instructors, studio owners and wellness leaders with a complete ecosystem to thrive, including training, equipment, digital resources, business tools and a global network of peers. Its vision is to transform lives through intentional, inclusive movement, shaping the next era of mindful movement through innovation, purpose and a commitment to professional excellence.

GYROTONIC® and GYROKINESIS® are registered trademarks.

Our Core Values

These are the values that guide our daily actions, decisions, and how we work with one another and our customers:

• Community – Culture of belonging, encourage connections and engagement
• Passion – Be present, enthusiastic, energetic, committed to purpose, inspiring
• Boldness – Act with courage, change the norm, never settle for “just ok”
• Customer-Centric – Our Vision is fulfilled through our Trainers, Partners and end-customers.
• Accountability – Act like owners, own the results
• Innovation – Delivering the best, highest-quality products, programs and services

Position Overview:

The Account Manager, Education Sales is responsible for driving revenue growth and ensuring operational excellence across Merrithew’s education business within the assigned territories. This role plays a critical part in expanding the company’s education footprint by developing new business opportunities, strengthening partnerships with current partners, and maximizing the performance of existing accounts.

Acting as both a strategic partner and a primary point of contact, the Account Manager supports clients throughout the full lifecycle of education delivery: from business development and course planning to execution and ongoing account management. The role requires close collaboration with cross-functional teams, including Commercial Sales, Marketing, and Education Learning Team, to optimize instructor trainer resources, align market strategies, and deliver a seamless client experience.

In addition to sales and relationship management, the Account Manager ensures efficient coordination of operational processes, including course scheduling, instructor trainer deployment, and client communications. This position is well-suited for a highly organized, results-driven professional who thrives in a fast-paced, international environment and is passionate about building long-term partnerships while driving sustainable business growth.

Key Responsibilities:

Business Development & Sales Growth:

• Identify and capitalize on business growth opportunities by increasing Academy Partner locations and education training frequency as well as diversifying programs.
• Meet annual sales targets by converting education sales leads, including tradeshow contacts, referrals, and training records, into new Academy Partners.
• Develop and execute territorial-based sales growth strategies, collaborating with commercial sales, resellers, and distributors to boost sales in designated regions.
• Work closely with the Sales and Education Learning team to optimize IT resources cross regions and maintain strong relationships for successful hosting.
• Manage recurring sales at existing Training Locations by increasing programs (course, workshop and exam…etc.) frequency and ensuring smooth coordination of IT resources across multiple territories.
• Conduct research to identify potential new leads, new training centres, and areas for expansion, converting them into long-term partnerships。
• Conduct market research on industry trends and competitor activities to provide insights that enhance business strategy.

Customer Service & Account Management:

• Act as the primary consultant and support for Academy Partners, guiding them through processes and policies to ensure success in Company’s education offerings.
• Build and maintain strong partnerships with new and existing partners, supporting their growth through tailored educational solutions.
• Collaborate with Marketing and other teams to support marketing initiatives and promote Company’s education within the region, aligning with business growth plans.
• Support the development of departmental processes to improve cross-functional efficiency, ensuring consistent delivery of service and smooth hosting operations.
• Assist with the translations where necessary as required to support international or non-English speaking clients.

Operational Support & Instructor Trainer (IT) Coordination:

• Serve as the primary point of contact for partners, ensuring seamless communication on account needs, updates, and requests.
• Coordinate IT assignments and resources, ensuring efficient allocation and meeting client expectations within project timelines.
• Plan and adjust course schedules, ensuring they align with client requirements and internal goals.
• Manage general inquiries, client communications, and act as the go-to person for education, program offerings, and instructor paths.
• Organize travel logistics for IT personnel, coordinating trips in alignment with project timelines and resource needs.
• Prepare internal meeting notes, ensuring clear communication of updates and requirements during discussions.
• Maintain internal trackers for project data, ensuring accurate reporting and cross-referencing to support business planning and decision-making.

Administrative & Financial Management:

• Oversee the preparation, review, and execution of agreements (with ITs, and with Partners), ensuring compliance with client requirements and organizational standards.
• Process orders related to hosting, exams, and educational materials, ensuring accuracy and timely execution.
• Coordinate the generation of student lists and completion letters, ensuring accurate documentation and timely delivery.
• Manage the exam process, overseeing execution and ensuring compliance with client requirements.
• Ensure payments related to client accounts are applied accurately and promptly, maintaining organized financial records.

Skills and Qualifications:

• 3 - 5+ years of sales and account management experience selling business solutions.
• Bachelor’s degree with business-related studies.
• Proficiency in Vietnamese or other Asian languages is an asset.
• Previous experience as an account manager in an international setting, esp. experience with Asia Pacific clients is an asset.
• Experience interacting with customers in a sales environment that involves email selling, social media prospecting, trade show interaction, demand creation and/or account management.
• Highly result-driven, self-motivated personality that shows perseverance and can overcome objections to achieve sales targets in a fast-paced environment.
• Excellent presentation and interpersonal skills, confident, well-spoken, outgoing, proactive, a natural communicator and relationship builder.
• Active listener with a consultative approach to understanding client needs.
• Supreme ability to organize yourself, your tasks, and manage your time to be highly productive.
• Ability to work at flexible hours to deliver timely effective customer experience regionally and internationally.
• You enjoy working as part of a team, you want to be relied upon and you understand that outcomes are a result of a lot of people contributing to a common goal.
• Exceptional skills with data analysis using excel and CRM.
• Up to 10% travel time to designated territory may be required.

Merrithew may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human review. All final hiring decisions are made by Merrithew's recruitment team.

Merrithew™ is committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act (AODA).

Merrithew is committed to providing a barrier-free access workplace. If you need accommodation at any stage of your application, or want more information on our accommodation policies, please contact us "[email protected]"

Merrithew™ is proud to be an Equal Opportunity Employer. Our organization respects and follows the letter and spirit of the Ontario Human Rights Code. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other code grounds.