Posted 17 days ago
Account Manager, Collections
@ Orion Digital
British Columbia
Overview
Orion Digital is hiring an Account Manager, Collections to negotiate repayment solutions with customers facing financial setbacks. The role is full-time, fully remote, Monday to Friday, with a base salary of $35,000 to $37,960 CAD plus commissions, varying by province.
Responsibilities:
- Negotiate repayment solutions with customers
- Approve, reject or amend payment terms and settlements
- Manage multiple collection files and keep accurate records
- Resolve payment discrepancies
- Meet individual daily and monthly targets
Requirements summary:
- At least 1 year of collections or AR experience
- Strong negotiation and conflict resolution skills
- Excellent verbal and written communication
- Comfortable with MS Office and Windows
- Reliable internet and ability to work from home
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Orion Digital
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A capital allocator for the AI era.
Full company description
Digital wealth & global payments platform built for long-term compounding. NASDAQ: ORIO | TSX: ORIO
- People associated on LinkedIn
- 23
- Other recorded names
- Orion Digital
- Profile identifies a recruitment agency
- No
Digital wealth & global payments platform built for long-term compounding. NASDAQ: ORIO | TSX: ORIO
| Field | Value |
|---|---|
| Industry | Financial Services |
| Company size | 51-200 employees |
| Organization type | Public Company |
| Open jobs on Jobsy | 4 |
| View page |
Enjoy using your negotiation and persuasion skills to help people in getting back on track? Love working in a fast-paced, challenging, and rewarding working environment? Do you strive to exceed your personal best? This key role requires a creative problem solver, who is passionate about customer service and loves a good challenge. Interested? We want to hear from you!
The base salary for this role is: $35,000 - $37,960 CAD (dependent on province of employment) plus Commissions
What you’ll do:
- Effectively negotiate repayment solutions for customers experiencing financial setbacks while focusing on retention.
- Be a part of a high performing team and strive to exceed individual daily and monthly targets.
- Use your exceptional decision-making skills on accepting, rejecting, or offering amended payment terms and settlements – you’re a solution finder.
- Promptly respond to inquiries and diffuse difficult situations, turning potentially negative experiences into positive ones
- Juggle multiple files simultaneously, keeping detailed and accurate records. Multitasking is a must.
- Fully accountable for collections related member questions or concerns – you’re totally organized and knowledgeable about policies and procedures.
- Monitor and resolve payment related discrepancies.
- Act as a brand ambassador for Mogo, regularly using our suite of products, sharing the brand with friends and family, and providing feedback to the team for improvements.
What you'll need:
- To be mission driven, self-motivated.
- To maintain focus and ruthlessly prioritize your core job responsibilities.
- At least 1+ years of experience working in collections/AR, first or third party.
- Experience working in a high volume, performance driven (KPI/Target based) contact centre is plus!
- Comfortable using MS Office (Word, Chat GPT,Outlook, and Excel), as well as Windows operating systems.
- Excellent verbal & written communication skills (you're incredibly persuasive!)
- Strong negotiation and conflict resolution skills
- Committed to going above and beyond to find solutions for customers.
- Passionate about personal finance and helping people make positive financial decisions.
- Reliable internet and ability to work from home (we provide computer, monitor, phone etc.)
What's in it for you:
- A generous commission structure
- Regular set 8 hours Monday to Friday
- Opportunities in a fast growing, innovative company (internal mobility and growth!)
Be a part in revolutionizing the way people think of financial services!
Benefits of working with us:
- Fully Remote Work - Unless otherwise specified in the job posting, Orion offers flexible remote work, supported by the tools and resources needed to succeed.
- Comprehensive Health Benefits - Access to medical, dental, and vision coverage plus a Health Spending Account
- Stock Options - Meaningful equity participation aligned with long-term value creation and company growth
- Flex Vacation - Benefit from paid time off, including vacation and personal days
- Wellbeing Programs - Access counselling services, mental health support, and additional wellness resources
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