Posted yesterday
Account Representative / Account Manager / Project Manager
@ City Wide Facility Solutions
Burnaby, British Columbia
Overview
City Wide Facility Solutions is hiring a full-time account representative or account manager to manage and grow a portfolio of commercial client accounts. The work centres on client relationships, service quality oversight, coordinating independent service providers and resolving issues in the field. The posting states $25 per hour plus bonuses, a $300 monthly car allowance, and on-call emergency duties.
Pay:
$25 an hour
Responsibilities:
- Serve as primary contact for assigned commercial accounts
- Coordinate and oversee facility services and service providers
- Conduct routine inspections against contract standards
- Resolve client issues and track feedback
- Assist with contract renewals and account retention
Requirements summary:
- 2+ years outside B2B account management experience
- 2+ years track record in a client retention role
- Strong verbal and written English
- Proficient in Microsoft Office and CRM
- Valid BC driver's licence and a vehicle
- Ability to handle on-call emergencies
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-10-12
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: moderate |
| Work setting | Client sites, Vehicle, Office |
| Position | Sitting and standing |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Driver’s licence | required, own vehicle |
| Perks mentioned | Performance bonus, Paid training, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
City Wide Facility Solutions
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
20+ Facility Solutions. 1 Point of Contact.
Full company description
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically required to oversee an entire facility. For more information about City Wide's services, please visit gocitywide.com/services.
- LinkedIn followers
- 32,200
- People associated on LinkedIn
- 1,291
- Reported office locations
- 15230 W 105th Terrace, Lenexa, Kansas 66219, US
- 1736 Westpark Center Dr, Suite 100, Fenton, Missouri 63026, US
- 2169 Chamber Center Drive, Fort Mitchell, KY 41017, US
- 4b Inverness Ct E, Suite 280, Englewood, Colorado 80112, US
- 4849 Ronson Ct, Suite 104, San Diego, California 92111, US
- 350 McCormick Blvd, Suite E, Columbus, Ohio 43213, US
- 2525 North Loop W, Suite 510, Houston, Texas 77008, US
- 711 W Bagley Rd, Berea, Ohio 44017, US
- 5723 Birtz Rd, Indianapolis, Indiana 46216, US
- 11979 County Road 11, Suite 250, Burnsville, Minnesota 55337, US
- 1290 Kennestone Circle NW, Suite A212, Marietta, Georgia 30066, US
- 2211 Crestmoor Rd, Suite 201, Nashville, Tennessee 37215, US
- 756 Tyvola Rd, Suite 105, Charlotte, North Carolina 28217, US
- 4963 Beach Blvd, Jacksonville, Florida 32207, US
- 293 Boston Port Road W, Suite 340, Marlborough, MA 01752, US
- 1201 Monster Rd SW, Suite 420, Renton, Washington 98057, US
- 401 Isom Rd, Suite 280, San Antonio, Texas 78216, US
- 5114 Okeechobee Blvd, Suite 109, West Palm Beach, Florida 33417, US
- 1200 Woodruff Rd, #G-12, Greenville, South Carolina 29607, US
- 8950 9th St N, Suite 103, St Petersburg, Florida 33702, US
- 1320 Arrow Point Dr, Cedar Park, Texas 78613, US
- 210 Crown Point Circle, Longwood, Florida 32779, US
- 600 Fairmount Ave, Suite 300, Towson, Maryland 21286, US
- 413 Branchway Rd, B, Chesterfield County, Virginia 23236, US
- 1550 Norwood Dr, Suite 313, Hurst, Texas 76054, US
- 666 Dundee Rd, Suite 306, Northbrook, Illinois 60062, US
- 9039 Springboro Pike, Suite C, Dayton, Ohio 45342, US
- 3100 Breckinridge Blvd NW, Duluth, Georgia 30096, US
- 7080 NC Highway 751, Suite 108, Durham, North Carolina 27707, US
- 7400 New La Grange Rd, Suite 405, Louisville, Kentucky 40222, US
- 1401 W Pennsylvania St, Allentown, Pennsylvania 18102, US
- 4001 Westfax Dr, Chantilly, Virginia 20151, US
- 4640 E Elwood St, Phoenix, Arizona 85040, US
- 560 Kirts Blvd, Suite 105, Troy, Michigan 48084, US
- 16W361 S. Frontage Road, Suite 123, Burr Ridge, IL 60527, US
- 5885 SE Harmony Rd, Portland, Oregon 97222, US
- 3880 W Wheelhouse Rd, Suite B, Milwaukee, Wisconsin 53208, US
- 9513 Business Center Dr, Building 8, Suite J, Rancho Cucamonga, California 91730, US
- 4127 NW 122nd St, Suite C, Oklahoma City, Oklahoma 73120, US
- 3602 Rosemont Avenue, Camp Hill, Pennsylvania 17011, US
- 10305 NW 41st St, Suite 219, Doral, Florida 33178, US
- 239 N Ohio St, Wichita, Kansas 67214, US
- 792 S Main St, Suite 205, Mansfield, Massachusetts 02048, US
- 5505 S 900 E, Suite 225, Murray, Utah 84117, US
- 2154 N Center St, Suite E-502, North Charleston, South Carolina 29406, US
- 790 E Market St, Suite 270, West Chester, Pennsylvania 19382, US
- 28 Kennedy Blvd, Suite 250, East Brunswick, New Jersey 08816, US
- 9 Cedarwood Dr, Unit 9, Bedford, New Hampshire 03110, US
- 372 Kinderkamack Rd, Suite 4, Westwood, New Jersey 07675, US
- 1601 El Camino Real, Suite 303, Belmont, California 94002, US
- 7455 McVay Station Court, Suite 110, Memphis, Tennessee 38138, US
- 14 Ridgedale Ave, Suite 263, Cedar Knolls, New Jersey 07927, US
- 37 North Ave, Suite 202, Norwalk, Connecticut 06851, US
- 13362 Chandler Rd, Omaha, Nebraska 68138, US
- 7650 E Broadway Blvd, #303, Tucson, Arizona 85710, US
- 333 Jericho Tpke, Suite 130, Jericho, New York 11753, US
- 180 Shearson Crescent, Unit 4, Cambridge, Ontario N1T 1P4, CA
- 11220 Metro Pkwy, Suite 20, Fort Myers, Florida 33966, US
- 1401 St Andrews Rd, Suite 140, Columbia, South Carolina 29210, US
- 117 Center Park Dr, Knoxville, Tennessee 37922, US
- 800 W Smith St, Suit 201B, Greensboro, North Carolina 27401, US
- 14900 Sweitzer Ln, 20707, Laurel, Maryland 20707, US
- 280 Dobbs Ferry Rd, Suite 209, White Plains, New York 10607, US
- 3700 S Water St, Suite 140, Pittsburgh, Pennsylvania 15203, US
- 1873 Route 70 East, Suite 2D, Cherry Hill, New Jersey 08003, US
- 2428 Almeda Ave, Suite 132, Norfolk, Virginia 23513, US
- 100 b Old Eastwood Rd, Suite 31, Wilmington, North Carolina 28403, US
- 400 Century Park S, Suite 100, Birmingham, Alabama 35226, US
- 7535 W Jefferson Blvd, Fort Wayne, Indiana 46804, US
- 700 Cooper Ct, Suite C, Schaumburg, Illinois 60173, US
- 6846 S Canton Ave, Suite 700, Tulsa, Oklahoma 74136, US
- 7600 W Tidwell Rd, Suite 501, Houston, Texas 77040, US
- 2755 Bristol St, Suite 280, Costa Mesa, California 92626, US
- 17434 Bellflower Blvd, Suite 218, Bellflower, California 90706, US
- 1400 N Dutton Ave, Suite 9, Santa Rosa, California 95401, US
- 1885 De La Cruz Blvd, Suite 204, Santa Clara, California 95050, US
- Business categories
- Facilities Support Services
- Housekeeping Service
- Extermination Service
- Real Estate
- Other recorded names
- City Wide Facility Solutions
- City Wide of Atlanta
- Specialties
- Electrostatic Disinfectant Treatment
- Electrostatic Sprayer
- Workplace Wellness
- Janitorial Services
- Janitorial Supplies
- and Yearly Maintenance Program
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Founded in 1961, City Wide has become synonymous with building maintenance in its home Kansas City market and now has over 100 franchise locations in the United States and Canada. We help clients manage their facility's needs by scheduling the 20+ interior and exterior services for them. City Wide simplifies the process for building owners and property managers, easing the time, stress, and resources typically…
| Field | Value |
|---|---|
| Industry | Facilities Services |
| Company size | 51-200 employees |
| Headquarters | Lenexa, Kansas |
| Organization type | Privately Held |
| Year founded | 1961 |
| Specialties | Electrostatic Disinfectant TreatmentElectrostatic SprayerWorkplace WellnessJanitorial ServicesJanitorial Suppliesand Yearly Maintenance Program |
| Open jobs on Jobsy | 20 |
| View page |
Relationship-Focused Role
About the Role
We are seeking a proactive, relationship-driven Account Representative / Account Manager to manage and grow a portfolio of commercial client accounts. This role is ideal for someone who thrives in a environment where balancing customer relationships, service oversight, vendor coordination, and problem resolution are a must.
This position is not cold sales. Success comes from owning the client experience, ensuring service quality, and acting as the trusted point of contact between clients, service partners, and internal teams.
Key Responsibilities
- Serve as the primary point of contact for assigned commercial accounts
- Build strong, long-term client relationships through regular communication and site visits
- Coordinate and oversee multiple services we provide to our commercial and industrial customers: (janitorial, handyman, maintenance, landscaping, specialty services, etc.)
- Manage service performance, quality control, and issue resolution
- Conduct routine inspections to ensure work meets contract standards
- Proactively identify client needs and recommend additional services or improvements
- Collaborate with independent service providers to ensure scheduling, scope, and quality alignment
- Track client feedback, follow up on concerns, and ensure timely resolution
- Assist with contract renewals, scope adjustments, and account retention efforts
- Maintain accurate documentation, reports, and communication logs
What Success Looks Like
- Clients feel supported, heard, and confident their facilities are being well managed
- Issues are resolved quickly and professionally - often before the client has to ask
- Service partners clearly understand expectations and deliver consistent quality
- Accounts are retained, strengthened, and expanded over time
Ideal Candidate Profile
- Experience in project management, property management, account management, or service operations
- Strong organizational and multitasking skills
- Comfortable managing multiple client accounts and service providers simultaneously
- Excellent communication skills; written, verbal, and face-to-face
- Professional, dependable, and solutions-oriented
- Comfortable working independently in the field and collaborating with a team
- Detail-oriented with strong follow-through
Project manager, property manager, operations manager, or hospitality management backgrounds translate very well into this role.
What We Offer
- Competitive base compensation with performance incentives
- Ongoing training and support
- Clear expectations and structured processes
- Opportunity to grow within a stable, relationship-driven organization
- A role where your work directly impacts client satisfaction and retention
Why This Role Matters
This position plays a critical role in delivering a seamless experience for our clients. If you enjoy owning relationships, solving problems, and being the person clients trust, this is a role where you can thrive.
Requirements
Requirements
- 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
- 2+ years track record of success in a client retention role, with goals and metrics to support.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Strong planning and organizational skills, detail-oriented and multitasking.
- Must have a proactive approach, be innovative, and strive for continuous process improvement.
- Excellent verbal and strong written English communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Proficiency in using a smartphone and laptop.
- Ability to travel on a daily or nightly basis to client locations locally.
- Ability to work within a flexible schedule.
- Valid BC’s Driver’s License and a vehicle.
- The candidate will be able to handle on-call emergencies.
- Strong technical skills in maintenance & repair, diagnosing & troubleshooting, building/facilities systems.
Compensation: $25 per hour + bonuses.
City Wide Facility Solutions is a leader in the building maintenance industry serving the more than 110 territories across Canada and the US. Our mission includes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun. Applicants to this job posting will be considered for the geographic territory requested in the online application.
Benefits
Medical insurance after the probation period.
$300 per month car allowance.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.