Account Supervisor CRM

We’re looking for an experienced account leader who thrives on building strong client relationships, leading people, and keeping complex CRM programs running well. If you’re a confident, client-facing strategist who enjoys mentoring a team and turning client goals into measurable results, we’d love to hear from you.

Salary Target - 80,000 - 90,000 CAD depending on experience.

About us

INNOCEAN Worldwide Canada is an award-winning global marketing and communications company based in Toronto with offices across 16 countries and growing. At Innocean, we believe the future of business belongs to companies and brands that understand how to create memorable customer experiences. We are passionate about creating extraordinary value to our clients, providing bespoke solutions that propel their business forward locally, nationally, and internationally.

Position Summary

We are seeking an experienced Account Supervisor to join our Client Services team at Innocean on a full-time basis, based in Toronto with a hybrid work setup. This role owns day-to-day delivery across our CRM accounts, supervises and develops Account Executives, and acts as the primary client lead for assigned programs. Reporting to the Account Director, CRM, you will balance hands-on account leadership with team development and cross-functional collaboration across our Strategy, Creative, Media, and Data teams.

Key Responsibilities

Client Leadership & Delivery

• Own day-to-day delivery across CRM accounts, including timelines, budgets, and client expectations
• Present CRM strategy, performance results, and recommendations directly to clients
• Manage scope, change requests, and budget tracking in partnership with finance and account leadership
• Escalate risks and client issues early to the Account Director

Team Leadership

• Supervise, coach, and review the work of Account Executives and junior team members
• Set workflow, trafficking, and QA standards for CRM programs
• Support professional development and performance growth across the team

CRM Strategy & Growth

• Partner with Strategy, Creative, Media, and Data teams to build integrated lifecycle and CRM plans
• Identify growth opportunities within existing accounts and contribute to account expansion
• Stay current on CRM, marketing automation, and data privacy developments, and bring those insights into client work

New Business Development

• Support new business pitches, RFPs, and proposals, including CRM capability and approach

Skills and Behaviour

• Strong knowledge of CRM strategy, lifecycle marketing, email, loyalty, and customer data
• Working knowledge of marketing automation and CRM platforms (e.g., Salesforce, Marketo, Adobe Campaign, or similar)
• Familiarity with privacy regulations, including CASL and PIPEDA, and responsible data practices
• Proven ability to manage multiple accounts and priorities simultaneously
• Strong client-facing communication and presentation skills
• Experience coaching and developing junior account staff

Education and Experience

• 3–5 years of agency client-servicing experience, including time as an Account Executive or Senior Account Executive
• University or college degree in marketing, communications, business, or a related field

What You'll Love About Working at INNOCEAN Canada

• People-first and Inclusive of all - we're proud to be recognized by 'Great Places to Work' FIVE years in a row and counting - overall, as well as for youth, inclusion, and as a Best Place to Work for Women
• Flexible hybrid work set up (2 days in winter; 3 days in summer) with an awesome space at King Street West for collaboration and team get-togethers
• Generous time off plus an end of year winter break; our people also get extra days off when they reach key work milestones!
• Your Wellbeing is all-important - A Fully employer paid benefits coverage, flex spending wellness account, RRSPs, confidential individual counselling, and paid personal days
• Learning and development fund, and coaching and mentorship in your day-to-day to fuel your growth

Additional Information

This is an active, approved role.

Our recruitment team may use AI-assisted tools to help identify and review candidate applications based on job-related requirements and qualifications. All hiring decisions are made by humans.

INNOCEAN Canada is an equal opportunity employer that is committed to diversity, inclusion, and teamwork. We encourage all qualified applicants to inquire below. Any disability-related needs will be accommodated throughout the recruitment process.