Administrative Assistant III

Classification & Regular Hours

Hours per Week: 37.5

Salary Level: M

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

Western’s Schulich School of Medicine & Dentistry is a leading Canadian center of outstanding education and research shaping health care for the next generation. The Schulich Dentistry team strives to obtain international recognition through excellence in dental education, research, and patient care. To foster that vision, Schulich Dentistry develops the knowledge and skills in dental professionals to provide exemplary care to the diverse communities that we serve and to influence the future of undergraduate and postgraduate dental education through scholarly inquiry, innovation, and research. The Schulich School of Medicine & Dentistry is the largest Faculty on campus and employs over 2,000 part time and full time faculty and over 1,000 staff.

Responsibilities

The Administrative Assistant is the primary contact for Schulich School of Medicine and Dentistry Clinic Patients. The role responds to inquiries pertaining to the dental clinics via in person, over the phone and through email correspondence. The role processes and books patient appointments, and provides support to dental students regarding front desk administration.

Qualifications

Education:

• 1 year Community College Diploma in Dental Receptionist/Office Administration
• University degree is preferred

Experience:

• 2 years’ experience in a customer service position, including experience with outbound collection of accounts
• Experience in an academic, medical or dental setting is preferred

Knowledge, Skills & Abilities:

• Excellent verbal and written communication skills and confidence dealing with all levels of an organization
• Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
• Creative problem solving skills and sound professional judgment, especially regarding confidential/sensitive manners
• Ability to work well under pressure and handle conflicting priorities in a fast-paced environment with frequent interruptions
• Exceptional organizational skills and the ability to manage activities both for self and others effectively
• Ability to work independently and collaboratively in a team environment
• Ability to establish and build healthy working relations and partnerships with clients, peers and external stakeholders
• Possesses a reputation for resourcefulness with a strong sense of accountability and initiative
• Ability to process information with high levels of accuracy
• Knowledge of general office procedures including developing/maintaining records management systems
• Understanding of privacy law and how it applies to medical records
• Intermediate computer skills in Microsoft Office (including Word, PowerPoint, Excel and Outlook) as well as spreadsheet design and database management

Union Statement

Western welcomes applications from all qualified individuals; however, it is the university's policy to give first consideration to all qualified UWOSA applicants.

Background Checks

Please note, successful applicants may be required to produce a current Police Vulnerable Sector Check from a police service prior to commencing employment.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone 519-661-2194.

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.