Posted yesterday
Administrative Associate
@ TELUS
Québec, Quebec
Overview
TELUS is hiring an Administrative Associate at its Montreal clinic to handle reception, client billing, appointments and administrative support for executive patients. The role is full-time, permanent, 37.5 hours per week, on-site, with a mostly daytime schedule and about two evening shifts per month. The posting offers a pension plan, group benefits, paid time off and wellness perks.
Responsibilities:
- Welcome clients and answer internal phone calls
- Process client billing and balance the cash register
- Manage appointments: confirmations, rescheduling, cancellations
- Respond to client inquiries and manage incoming patient emails
- Open or close the clinic reception area and maintain the service area
Requirements summary:
- High school diploma
- Minimum 1 year of customer service experience
- Bilingual French and English, spoken and written
- Basic MS Office skills (Outlook, Excel, Word)
- Medical terminology is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-06
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Administrative |
| Experience | 1+ years |
| Hours per week | 37.5 |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office, Client sites |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Retirement plan, Stock or equity, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TELUS
| Field | Value |
|---|---|
| Headquarters | Vancouver |
| Open jobs on Jobsy | 155 |
Description
Location: 600 De Maisonneuve Boulevard West, Montreal, QC H3A 3J2 (100% on-site)
Employment Status: Permanent, Full-Time (37.5 hours/week)
Schedule: Monday to Friday (must be available to work a schedule that may vary between 6:30 a.m. and 7:00 p.m., depending on operational needs).
*Please note that there will be approximately two evening shifts per month; therefore, the schedule will be primarily daytime.
Join Our Team
Our clinic brings together a dynamic and passionate team committed to delivering an exceptional client experience and fostering high-quality patient interactions. As an Administrative Associate, you will perform a variety of administrative duties, provide outstanding customer service to executive patients, and collaborate with the team to achieve departmental objectives.
Why Join TELUS Health?
- Employer-matched pension plan available from day one
- Group benefits plan available from day one
- 3 weeks of vacation and 3 wellness days per year (paid time off)
- TELUS share purchase plan
- Wellness spending account of at least $500 (up to $700), which can be used for expenses such as gym memberships, athletic apparel, spa days, and more
- Up to $5,000 per year for mental health support
- 40% discount on TELUS and Koodo mobile plans
- And much more
What You'll Do
- Welcome clients in a professional and courteous manner
- Answer internal phone calls
- Process client billing
- Balance and close the cash register at the end of the day
- Manage appointments (confirmations, rescheduling, cancellations)
- Collaborate with the Coordinator to ensure smooth daily operations
- Respond to client inquiries and help minimize wait times
- Open and/or close the clinic reception area
- Manage incoming patient emails
- Participate in month-end reconciliation activities
- Maintain the appearance, cleanliness, and inventory of the service area
- Provide administrative support and coverage as needed
- Perform any other related duties as assigned
Qualifications
What You Bring
- High school diploma completed
- Minimum of 1 year of customer service experience
- Bilingualism (French and English), both spoken and written
- Basic knowledge of MS Office (Outlook, Excel, Word)
- Excellent attention to detail and strong organizational skills
- Knowledge of medical terminology (asset)
- Professionalism, courtesy, and discretion
- Ability to work efficiently while maintaining confidentiality
- Punctuality and reliability
- Strong stress management and prioritization skills
- Ability to manage multiple tasks simultaneously
- Professional and polished appearance
Advanced English proficiency is required, as this role involves regular interaction in English with external parties (e.g., clients, suppliers, or external partners), internal stakeholders (e.g., colleagues and team members), and the use of English-language computer systems and tools in a position with national scope.
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