Administrative Support I (Mailroom Equipment Operator )

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

• Flexible work arrangements and a hybrid work model

• Possibility to purchase up to 5 extra days off per year

• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more

• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)

Salary range (but not limited to):

43,600 - 53,200

Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance):

5%

As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.

Our pension offerings provide flexibility and long-term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.

Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc. The salary range presented above is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for an Administrative Support I (Mailroom Equipment Operator) to join our growing team!

This is a fully on-site position at our office, located at 2 Prologis Blvd, Mississauga, and requires attendance five days per week.

We are looking for a detail-oriented Mailroom Equipment Operator to support our high-volume document processing and mailing operations. In this role, you will operate a high-capacity mail inserter and other related mailroom equipment to accurately assemble, insert, verify, and stage client mailings in accordance with established procedures, client instructions, and service-level deadlines.

The mailroom equipment are flexible, multi-format mail inserters designed to process transactional and direct mail at high volumes. Depending on the job configuration, the system can process letters, flats, cut-sheet documents, continuous forms, and multiple enclosure types. It may also use integrity technologies such as barcode, OMR, 2D Data Matrix, and OCR scanning to help ensure each mail piece is complete and accurate.

This is a hands-on opportunity for someone who enjoys working with equipment, following precise processes, solving basic technical issues, and contributing to a dependable production workflow.

What you will accomplish with us:

• Operate assigned equipment to process daily client jobs with 100% accuracy, in accordance with established procedures, client work instructions, and SLA deadlines.
• Set up equipment according to specifications and ensure required materials are available and prepared prior to production/processing.
• Perform quality checks during operation to ensure output meets required standards and specifications.
• Transfer completed product/output to the appropriate area (e.g., bin, staging area) in a timely and organized manner.
• Perform daily preventative maintenance on assigned equipment to ensure optimal operating efficiency, following machine-specific maintenance procedures.
• Troubleshoot basic equipment issues using prescribed instructions and escalate unresolved problems according to escalation procedures.
• Ability to work independently and with a team.
• Communicate with internal teams to share updates, explain issues, and receive instructions to support smooth workflow.
• Support office operations through recurring administrative tasks such as shipping documents/equipment/correspondence, scanning, filing, data entry, and requisitioning supplies.
• Manage correspondence and respond to routine requests while ensuring the quality and accuracy of information.
• Support projects and new initiatives as assigned.

What success looks like: In this role, success means:

• Jobs are completed accurately and on time.
• Equipment is set up correctly and maintained properly.
• Quality issues are identified early and escalated appropriately.
• Materials and completed work are organized and traceable.
• Production information is communicated clearly.
• Client work instructions and confidentiality requirements are consistently followed.

What you will bring:

• High School Diploma or equivalent (Administrative Technician education is an asset or an equivalent combination of education and experience).
• 1–3 years of related experience in an operations/production environment or equipment-based processing role (office-based processing experience is an asset).
• Strong attention to detail and ability to follow standardized processes, routine procedures, and client work instructions.
• Basic technical/mechanical aptitude with the ability to troubleshoot issues and escalate appropriately.
• Highly organized with the ability to manage workflow efficiently with minimal supervision.
• Strong written and verbal communication skills and a service-oriented approach.
• Team player with a positive attitude and demonstrated willingness to learn.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• No work experience in Canada required, but must have authorization to work in Canada.

#LI-Onsite

Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.