Administrative Support III

Your Opportunity:

Reporting to the Supervisor of Health Information Records Management (HIRM), Registration, Switchboard and Patient Information (RSPI) at the Willow Creek Continuing Care Centre, this Administrative Support III position is responsible for ensuring immediate access to patient information in order to facilitate healthcare treatment decisions. This position is responsible for interviewing patients and/or their family members in person or by telephone to positively identify patients and obtain their demographic and financial information. This position supports Health Information Records Management and Registration. Following the Provincial Registration Standards and Practices (PRSP), this front-facing position is instrumental in verifying, validating, and accurately entering patient information into Connect Care. The role places a strong emphasis on consistently applying Positive Patient Identification during the registration process to ensure precise record linkage, support the safe delivery of patient care, and mitigate identity theft. Effective communication skills are crucial to provide exceptional customer service to patients, staff, and the general public. Other responsibilities include but are not limited to: Interact with internal and external stakeholders Collect hospital fees for uninsured, out-of-country services, LTC accommodation fee’s/Trust Accounts and patient chargeables. Point of sale (POS) collection and cash handling. Answer telephone/switchboard and assist with wayfinding. Train and mentor new employees and students as required. Manage multiple tasks with frequent interruptions in a fast paced/high stress environment. Other duties as assigned in Registration & Records Management Departments.

Description:

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company:
Health Shared Services
• Classification:
Administrative Support III
• Union:
AUPE GSS
• Unit and Program:
Registration
• Primary Location:
Willow Creek
• Location Details:
As Per Location
• Multi-Site:
Not Applicable
• FTE:
1.00
• Posting End Date:
12-NOV-2026
• Employee Class:
Regular Full Time
• Date Available:
22-NOV-2026
• Hours per Shift:
7.75
• Length of Shift in weeks:
2
• Shifts per cycle:
10
• Shift Pattern:
Days
• Days Off:
Saturday/Sunday
• Minimum Salary:
$25.72
• Maximum Salary:
$31.25
• Vehicle Requirement:
Not Applicable

Completion of Grade 12 or equivalent.

Medical Office Assistant, Unit Clerk and/or post-secondary education applicable to the position. One year Registration experience in an acute care facility within the last two years. Proficiency in Connect Care, Netcare/Person Directory, Client Registry, MS Office (Windows, Word, Excel, Outlook, MS Teams). This position will require you to walk, sit, twist, and turn, as well as stand on your feet for the duration of your shift. Medical Terminology, typing speed of 40 wpm (TESTS ADMINISTERED). Ability to work with minimal supervision. Ability to understand and communicate effectively in English; verbal and written.

One year experience within the last two years in a health care medical office setting. Customer service experience. Knowledge of the Release of Information Process. Preference may be considered for students who have successfully completed their practicum within HIRM or RSPI at an AHS facility.