Administrative Support IV - Scheduler

Your Opportunity:

You are flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the Calgary Zone. The Scheduler will use the MySchedule (Infor WFM) scheduling application program and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler, your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave; anticipating staffing needs and informing managers of shifts that require further attention; entering data for payroll; providing scheduling reports; detailing records and compiling/providing statistical information. Your professionalism with others and skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support Calgary Zone. Staff work at the Staffing Service Centre between 05:15 AM to 23:45 PM with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company:
Health Shared Services
• Classification:
Administrative Support IV
• Union:
AUPE GSS
• Unit and Program:
Scheduling Shared Services (Calgary - South Float Pool)
• Primary Location:
South Health Campus
• Location Details:
As Per Location
• Multi-Site:
Not Applicable
• FTE:
0.00
• Posting End Date:
13-NOV-2026
• Employee Class:
Casual/Relief
• Date Available:
01-JAN-2027
• Hours per Shift:
7.75
• Length of Shift in weeks:
Varies
• Shifts per cycle:
Varies
• Shift Pattern:
Days, Evenings, Nights, Weekends, On Call
• Days Off:
Other
• Minimum Salary:
$28.49
• Maximum Salary:
$34.62
• Vehicle Requirement:
Not Applicable

Some post-secondary education.

Minimum one year customer service experience. Successful completion of the AHS Provincial Staffing Services' new Scheduler training program in the past five years. Knowledge and operation of Microsoft Outlook, Word, and Excel.

Current experience working in an AHS centralized WFM Staffing Service Center. One year scheduling experience within AHS Provincial Staffing Services. Call Center experience. Timekeeping/payroll experience. Current knowledge of the applicable collective agreements and pay codes.