Administrative Systems Associate

GroupSource is currently recruiting for an Administrative Systems Associate to join our team in Calgary, AB. This is full-time, hybrid role based out of Calgary, AB, where you'll have the flexibility of working from home a few days each week.

Who We Are

At GroupSource, we believe great work starts with a strong foundation, built on purpose, people, and partnership. For over 40 years, we’ve partnered with Canadian organizations to design and administer affordable, customized group benefit plans. We’re more than just a service provider; we’re an extension of our clients, committed to delivering exceptional service with care and integrity.

That same commitment extends to our people. We put relationships first because when employees feel seen, supported, and empowered, everyone thrives. From your first day, you’ll step into a collaborative, inclusive, and flexible environment where your voice matters and your growth is championed.

At GroupSource, our client-first mindset drives everything we do. You’ll be part of a team that shows up for one another and for our clients, backed by a leadership team that listens, adapts, and leads with purpose. Together, we turn partnership into impact, delivering real results for our clients and meaningful experiences for our people.

Why This Role Matters

The Administrative Systems Associate is responsible for processing plan amendments, changes and renewals for clients on administration and claims systems.

This is a hybrid role based out of our Calgary office.

What You’ll Be Responsible For

• You will process renewals and amendments for existing clients
• You will complete high level approvals including but not limited to salary increases, Non-Evidence Maximums increases (NEM), future changes and enrollment transfers between client bills (ledgers) You will create rate table sub-classes as required for employee-specific situations
• You will manage tasks and cases on the CRM dashboard to complete them in a timely manner
• You will complete plan amendments
• You will complete group terminations
• You will review submitted amendment paperwork to ensure it is complete for processing
• You will effectively communicates with internal and external stakeholders
• You will contribute to the continuous improvement of business processes

What You Bring to the Table

• Post-secondary education in an administrative or related field an asset
• 1 – 3 years’ experience in the group benefit industry is required
• Familiarity with CRM and insurance carriers or benefit administration
• Microsoft Office. Intermediate to advanced Excel knowledge is a positive.
• Experience with Adobe and JIRA are assets.
• Minimum 50 wpm keyboarding speed
  

Critical Competencies

You will succeed in this role if you are:

• An organized planner – You invest time in upfront planning to achieve goals and objectives. You plan, organizes, and schedules work in an efficient, productive manner, while focusing on key priorities and stays on track to meet deadlines.
• A team player – You work with others to achieve individual, team, department, and organizational goals. You value diverse perspectives and work well with others to achieve the best possible outcome. You are committed to team’s success and focused on a common set of objectives.
• An effective communicator – You communicate clearly, in a positive and respectful manner. You interact with others to build relationships through tact and diplomacy, and can navigate difficult conversations with care, adjusting communication based on others' styles and perspectives.

Compensation

At the time of this posting, the estimated annual base salary for this position is $48,000-$53,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why Join GroupSource?

• Flexible work options designed to support your life, not just your job.
• Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle.
• Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day.
• Whether you’re building new skills or stepping into leadership, you’ll find clear paths, personalized development, and leadership that champions your ambitions.
• Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees.
• Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole.

Accommodation and Inclusion

GroupSource is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with GroupSource, we’d love to hear from you. Click Apply to submit your application.