Analyst, Business IT

Our Story & Purpose:

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members:

As an Analyst, Business IT, you will play a critical role in bridging business needs and technology solutions. Working closely with business units and IT partners, you will consult with stakeholders to identify challenges, opportunities, and risks, transforming business requirements into practical and effective solutions. You will contribute to optimizing business processes, supporting strategic initiatives, and ensuring that technology investments deliver meaningful value to both our teams and members. We're looking for a collaborative and analytical professional who excels at stakeholder engagement, business analysis, and continuous improvement.

This is a Full-time, Permanent role based at our Vancity Head Office and will report directly to the Manager, Application Technology. While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.

How You'll Make an Impact:

• Consulting with assigned lines of business to identify needs, challenges, risks, and opportunities
• Analyzing business processes and operational requirements to support strategic initiatives
• Translating business requirements into detailed technical specifications
• Developing process models, business cases, and supporting analysis deliverables
• Collaborating with business stakeholders and IT partners throughout project lifecycles
• Facilitating stakeholder engagement sessions to gather and validate requirements
• Assessing business risks and recommending solutions that improve operational effectiveness
• Supporting the implementation and optimization of business and technology solutions
• Researching industry trends and emerging opportunities that may impact business operations
• Contributing to continuous improvement initiatives that enhance member and employee experiences

What You’ll Bring to the Team:

• Bachelor’s degree in business administration, Information Technology, Computer Science, Commerce, or a related discipline
• 3+ years of experience in business systems analysis, systems analyst, or a related role
• Experience gathering, documenting, and validating functional and non-functional technical requirements
• Experience facilitating stakeholder workshops and collaborating across multiple business units
• Comfortable writing SQL queries, joins, filters, aggregations, and reconciliation queries.
• Able to investigate data issues and validate expected vs. actual results.
• Understands REST APIs, JSON/XML payloads, endpoints, authentication, request/response flows, and error codes.
• Can use tools such as Postman and interpret API specifications such as OpenAPI/Swagger.
• Strong in SIT/UAT planning, test scenarios, defect analysis, log interpretation, and root-cause investigation.
• Can distinguish whether an issue originates in requirements, data, configuration, integration, infrastructure, or application logic.
• Working knowledge of databases, batch/file processing, SFTP, APIs, middleware, authentication, environments, networking, and cloud concepts.
• Strong analytical and problem-solving skills with experience evaluating risks and opportunities
• Proven ability to develop process maps, technical requirements documents, and other business analysis artifacts
• Strong communication and interpersonal skills with the ability to influence and build relationships
• Knowledge of business process redesign, operational improvement, and change initiatives
• Familiarity with project delivery methodologies such as Agile, Scrum, or Waterfall
• CBAP, CCBA, PMI-PBA, or similar business analysis certification is considered an asset
  
  

Extra Skills That Set You Apart:

• Experience in payments technology ie. Card Payments (Debit and Credit), Wires, AFT, e-Transfers, bill payments, etc.
• Knowledge of enterprise technology platforms and digital transformation initiatives
• Experience supporting large-scale business transformation or process improvement programs
  
  

You’ll Thrive Here If You Are:

• Analytical – Able to gather, interpret, and translate complex business needs and shift from gathering business requirements to translating business requirements into technical function and non-functional requirements.
• Collaborative – Skilled at building strong relationships and facilitating engagement across business and technology teams.
• Curious – Driven to identify opportunities for process improvements and innovative solutions.
• Influential – Effective at communicating insights, recommendations, and business impacts to diverse stakeholders.
• Solutions-Oriented – Focused on balancing business objectives, risks, and technological possibilities to achieve optimal outcomes.
  
  

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.

What You’ll Earn:

This role offers a salary range of $75,700 to $93,450 per annum. The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here:

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

• Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.
• Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.
• Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time.
• Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.
• Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from.
• Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs:

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at [email protected]. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.